Hi,

My computer has been fine until recently, when I still had Windows 7 and I had to system freezes when using firefox. After that I couldn't start Windows anymore and I had to reinstall it. Then I bought Windows 8 and the problems vanished temporarily. Some weeks ago I had a BSOD when playing Killing Floor, after which I tested my RAM using memtest86 and found 65500+ errors on test 3.

I replaced the RAM with new ones, which I got through warranty. These too had the same errors in memtest86 but they did not show up in memtest86+, so I thought the RAM is OK. Today I had BSOD at startup, after a reboot Windows started up normally.

Could anyone help me in this matter? I the dump files in my Skydrive public folder.

Thank you for any help you can provide. I'm getting really annoyed and worried by these crashes.

A bugcheck (BSOD) is a mechanism to protect your PC from damage.

 

To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

If memtest shwos error, it maybe a compatibilty issue with the Motherboard. Make sure the Motherboard supports the RAM.

Andr

[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
[2] http://support.microsoft.com/kb/254649
[3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
[4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
[5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
[6] http://support.microsoft.com/kb/315263

Hi and thank you for replying!

Here is the link to my Skydrive page:

https://skydrive.live.com/?cid=83b956f12c80f604#cid=83B956F12C80F604&id=83B956F12C80F604!153

The RAM is 1600 Mhz and the Motherboard supports it, but my CPU doesn't, so I lowered the RAM speed to 1333 in the BIOS settings.

-Nicholas

I see that you don't use the latest BIOS. So make a BIOS update and look if this improves the stability.

The dumps show RAM relates issues.

I updated to the latest BIOS with MSI LiveUpdate 5 today after the crash. I'm just wondering how it could be that two successive kits of DRAM could be defective? Or is it possible that my motherboard is the culprit? I have the MSI P67a-C45 mainboard. Should I tamper with the RAM settings in BIOS?

-Nicholas

try to manually set the timings.

The motherboard may have a damaged RAM slot. This can also cause the issues.

One dump had bugcheck 0x133 and named MS Networking related driver tcpip.sys, which is listed as a default here IMHO.

I suspect that your 2011 Realtek Ethernet driver may be involved.  I had a BSOD on a system here caused by the same aged driver -

Rt630x64.sys            Wed Oct 19 08:12:55 2011 (4E9EBEC7)

 

Update the driver -  http://sysnative.com/drivers/driver.php?id=Rt630x64.sys

The intermittent freezing you describe could be caused by resource contention with Norton.  I suggest removal & see if issues clear up. 

Use removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146&locale=en_US

You can always reinstall NIS if you wish.

Windbg logs - http://www.sysnative.com/bsod2013/jcgriff2/win8_technet_08-02-2013_jcgriff2.txt