Hello all.  My organization is migrating to Windows 8. We currently use IP printers in our offices (24 locations total). Currently, in XP, we have a customized powershell script that allows users to locate a printer and install it.  In windows 8, we'd like users to be able to click Add a Device.... scan the network, see their printer, and install it.  Im testing this on a subnet in the main office with a few test machines running Windows 8.  

The problem is, when i click Add a Device, only 3 printers show up (there should be a dozen or so).  I have tried to compare the settings on the printers that show up to those that do not, but i dont see any differences.  I have tweaked the settings on several of the printers with no affect.  We have a few different models, HP 4345 all-in-ones, 4700 color laserjets, 4300 laserjets, and 4515 laserjets.  We also have some Xerox 9203 and 5790 models.  Only the Xerox 9203 and HP 4515 printers show up.

I have tried using some of the settings discussed here: 

http://social.technet.microsoft.com/Forums/windows/en-US/58d7ca0e-f7f9-4a2b-937a-929d393ccf0a/windows-7-computers-cant-find-hp-printers-on-network?forum=w7itpronetworking  

but still nothing.  Hoping someone else has some experience with this type of thing and can point me in the right direction.

Thanks

Hi,

Considering that the issue is caused by network issue.

Please firs try to ping the IP of the printer which doesn't display.

If it fails, we can see that the printer is not configured correctly on the network, please reset it again.

If we can ping the printer IP successfully, please try if we can install the printer via the UNC address: \\host\computerIP.

If your device has a wireless switch, make sure its turned on. The switch could be on the front, back, or side, and it could be small and unmarked. Check the info that came with your device to see if a picture shows where its located.

Post back the testing results.

I can ping the printers via IP or DNS name, so it is reachable over the network.  I am not sure what you mean by installing it via UNC path?  

Follow these steps:

Add printer -> This printer that I want isn't listed -> Add a printer use TCP/IP address.. ->Type in the IP address to add printer: