Hello,
I am experiencing an issue with our school's deployed Win 8.1 machines. At the lock screen, which prompts for a password to re-login, if the user enters an incorrect password, the system disables the enter key and enter arrow, as in no amount of presses will work.
To get around this, the user simply has to select "switch user", then select their username from the list. This takes them back to the login screen, where they can try their password again. However, if they enter their password incorrectly this time, the system does not disable the enter key and enter arrow; it only happens on the initial lock screen.
I have run sfc and chkdsk. Has anyone else experienced this and/or know how to fix it?
We are running Windows 8.1 Pro
TiA