Windows 8.1 not showing newly added printers

Hey guys,

I just added a new printer to a Windows 8.1 (Surface Pro 3) everything went fine but it never showed up in the printers list, so I tried to add it again and it wants me to give it the name as Copy 1, that to me says it's already there, but it's not showing.

Any ideas?

Thanks.

April 10th, 2015 11:16am

Hi JF,

Some required information about your printer are needed for us to help you.

How does this computer connect to your computer? By using USB, Bluetooth or a network?

Make sure the correct driver was installed on your computer.

To troubleshoot Printer issues

http://windows.microsoft.com/en-us/windows-vista/troubleshoot-printer-problems

Regards,

D. Wu

Free Windows Admin Tool Kit Click here and download it now
April 13th, 2015 3:45am

It's connected via network, to install it I used the CD that came with it, so drivers are the right ones.
April 13th, 2015 9:06am

Hi JF,

Thanks for your reply and please try the general troubleshooting steps as mentioned in my last reply first.

Since you mentioned that driver is come with a CD, Id suggest you downloading newest version of driver from manufacturers website and give it a try. The CD might be out of date because your system is keeping updating.

Note: uninstall your device before install new driver first, sometimes update doesnt work.

Regards

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April 15th, 2015 10:07pm

Tried that, also tried using a print server but new printers, not just one, won't appear.
April 16th, 2015 2:11pm

Tried that, also tried using a print server but new printers, not just one, won't appear.
See if you get any clues from PowerShell's Get-Printer
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April 17th, 2015 9:31pm

Hi,

As mentioned by Robert, you could try "Get-Printer" in power shell to check printer list.

Also could you ping your network printer or it was a shared printer?

more information about Get-Printer in power shell

https://technet.microsoft.com/zh-cn/library/hh918358.aspx?f=255&MSPPError=-2147217396

Regards,

April 20th, 2015 10:32pm

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