I have been using this computer about 2 years now, I got it came pre-installed with win 8 and later on upgraded to win 8.1 PRO. And then ever since March of this year, all of a sudden I started to have problems installing updates on my PC. A lot of troubleshooting steps were done on it including resetting to factory defaults and all that and still did not help. Why this is happening I don't know. I've been calling Microsoft Support so many times and this has been like a nightmare to keep staying on the phone to work on the pc. I'm 81 years old and I am not that computer savvy, I can do some fixes but its not a good thing for me to keep wasting hours and hours to sit and watch my pc being worked on. I should be using my pc so I can do my stuff and yet here I am locked with wasting 7hrs, 5hrs of waiting till the tech support people would just give up and reschedule the callback or worse would advise me to wipe everything out of my pc. This is terrible. Microsoft should do something about it and not ME! I just hope somebody reads this and do something about it.

Since your not technical savvy and you feel that Windows update will caused you many troubles, what I suggest to you is creating restore point every week, once a month or when you feel that your PC at best condition. So, later on if you facing issue with Windows update or any software issue you can simply perform system restore

Create restore point

Perform system restore

• Edited by britishdhez 4 hours 54 minutes ago

Since your not technical savvy and you feel that Windows update will caused you many troubles, what I suggest to you is creating restore point every week, once a month or when you feel that your PC at best condition. So, later on if you facing issue with Windows update or any software issue you can simply perform system restore

Create restore point

Perform system restore

• Edited by britishdhez Thursday, May 07, 2015 2:28 AM

Since your not technical savvy and you feel that Windows update will caused you many troubles, what I suggest to you is creating restore point every week, once a month or when you feel that your PC at best condition. So, later on if you facing issue with Windows update or any software issue you can simply perform system restore

Create restore point

Perform system restore

• Edited by britishdhez Thursday, May 07, 2015 2:28 AM

Hi Bob Taub,

The main issue is that the updates won`t be installed ,right?
Have you got any error messages? Have you tried to install the updates manually?(Download the updates from the Microsoft Update Catalog and install it manually)

I am not clear about the steps you have tried to troubleshoot .Usually we can take the following steps to have a troubleshoot.
If there is any antivirus software installed ,please turn them off temporarily to have a check:

1.Run "dism /online /cleanup-image /restorehealth " to check the health of the system files.

2.Run the built-in troubleshoot tool to have  a diagnostic :
Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update.

3.Clear the windows update cache.
 net stop wuauserv
  cd %systemroot%\SoftwareDistribution
  ren Download Download.old
  net start wuauserv
  Restart the machine and manually check for updates again

4.Try the fixit tool to reset Windows update Components.
 How do I reset Windows Update components?
https://support.microsoft.com/en-us/kb/971058

If the issue persists,please check the Event Viewer (Event Viewer \Windows Logs \Application,System ,Setup )and the "Windowsupdate.log" (Search it directly) for more information to troubleshoot this issue.If you have troubles in analyzing this issue, we can upload them to the OneDrive and paste the link here.

Best r