Hi

Silverlight has been working fine for years. Yesterday 36 windows updates were installed (and took more than half an hour to complete).

Following the update if I go to a page in internet explorer with a sliverlight movie the whole operating system freezes and I have to reboot. This is not just Netflix (which still works fine in Chrome). It also happened with a test movie on a MS Silverlight site.

I used your fixit wizard to no avail. I also manually uninstalled Silverlight and reinstalled it and cleared all caches, also without success.

I also noticed (you would after having to reboot 7 times) that rebooting takes an awfully long time just to get to the log in screen now, with over 30 seconds looking at a black screen prior to the first blues screen. I seem to remember MS heralding this as a quick boot OS

Kind regards

Jonathan

Following on:

ran sfc,ex /scannow and it checked the system file but did not stop the pc from freezing

I uninstalled Internet Explorer 11 and reinstalled it and tried Silverlight again and the pc froze again.

I think the only sensible solution is to uninstall Internet Explorer 11 and start using chrome from now on.

Wish I could do that with the OS too.

Thanks for all your help guys.

jc

Have you checked the Event Viewer log files?

Have you tried the following?

https://support.microsoft.com/en-in/kb/2608523?wa=wsignin1

Hi

Yes I did.

But I have done it again and the machine still freezes

So I have reinstalled silverlight

Then reinstalled ie 11

Then reinstalled Silverlight again

and still freezes when a web page on ie 11 trys to play a movie with Silverlight.

It is only Silverlight movies.

There appears to be nothing else to do.

jc

I should add that there is nothing in the event log worth noting before the shut down

It just remarks that the shutdown was unexpected

1.Try to check if silverlight is enabled on Manage Add-ons in IE.

2.Try to reset IE.

3.When started to play a video , right-click it and select Silverlight > Click the Playback tab > Uncheck 'Enable hardware-accelerated playback' >ok

Hi

I got back from my morning walk with the dog and opened the laptop and it started to install more updates.

20 minutes later it had completed and the problem was gone.

Go figure.

Thanks for ypour help

jc

Hi Al98,

"20 minutes later it had completed and the problem was gone. "

So this issue is solved by installing all the updates ?I am glad the issue has been resolved .

Best r