Windows 8.1 Mail app and Exchange Autodiscover

An organisation Im currently supporting has exchange 2010 and autodiscover setup. I've used nslookup to verify autodiscover settings and everything seems ok. When I launch the Windows 8.1 Mail metro app, autodiscover is not working. I have to enter all the required fields to get email working.

Is this anything additionally for Windows Mail autodiscover to work that is different from autodiscover for the Outlook client that needs to be in place?

Is it a requirement for Exchange Active sync to be enabled? I've been told they are using a 3rd party tool, possibly Sophos,

thanks

glen_cni

November 13th, 2014 11:01am

Hi,

As far as I know, Mail APP doesn't have autodiscover ability to identify the confirguation of Exchange. While, in my opinion, it would be better to contact the Mail APP support for further assistance:

http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-ecoms

Free Windows Admin Tool Kit Click here and download it now
November 14th, 2014 8:44am

Of course the Mail app supports Autodiscover for Exchange.  Are you kidding, Roger?

Glen_CNI:  If you don't have a valid certificate, including being trusted by the computer or device you're using, then the Windows Mail app might say "The email address or password didn't work. Check them and try again." Which is a terrible message, because that's not what the problem is.  If you manually enter your server information, then it will warn you that the certificate isn't valid, and you can continue.  Is that what happens?

If so, open a browser on your Windows 8 computer or device and enter https://address-of-your-CAS-server/OWA and see if you get a certificate error.  If you do, fix it.  For example:

1. Add the certificate at the top of the chain to your Trusted Root Certification Authorities Store if it's not trusted;

2. Get a new certificate if it's expired;

3. Fix your DNS if the host name retrieved by autodiscover (including both the mail server FQDN and the autodiscover FQDN) does not appear as the CN or a SAN on the certificate.

If it's not a certificate problem, try going to the Microsoft Remote Connectivity Analyzer to diagnose possible autodiscover problems.  It's a really good site:

https://testconnectivity.microsoft.com/

Jeffrey Fox

  • Marked as answer by Glen_CNI 8 hours 25 minutes ago
May 13th, 2015 4:55pm

Thanks Jeffrey
Free Windows Admin Tool Kit Click here and download it now
May 13th, 2015 6:59pm

Of course the Mail app supports Autodiscover for Exchange.  Are you kidding, Roger?

Glen_CNI:  If you don't have a valid certificate, including being trusted by the computer or device you're using, then the Windows Mail app might say "The email address or password didn't work. Check them and try again." Which is a terrible message, because that's not what the problem is.  If you manually enter your server information, then it will warn you that the certificate isn't valid, and you can continue.  Is that what happens?

If so, open a browser on your Windows 8 computer or device and enter https://address-of-your-CAS-server/OWA and see if you get a certificate error.  If you do, fix it.  For example:

1. Add the certificate at the top of the chain to your Trusted Root Certification Authorities Store if it's not trusted;

2. Get a new certificate if it's expired;

3. Fix your DNS if the host name retrieved by autodiscover (including both the mail server FQDN and the autodiscover FQDN) does not appear as the CN or a SAN on the certificate.

If it's not a certificate problem, try going to the Microsoft Remote Connectivity Analyzer to diagnose possible autodiscover problems.  It's a really good site:

https://testconnectivity.microsoft.com/

Jeffrey Fox

  • Marked as answer by Glen_CNI Wednesday, May 13, 2015 10:57 PM
May 13th, 2015 8:54pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics