My Laptop keeps freezing on Login. When i write my password and hit enter, it will freeze. If i click shutdown it will also freeze. Can you help me fix this?

(Sorry for my bad English)

Better forum for this problem is answers.microsoft.com

1. Restart your computer and go into Safe mode (via F8 boot menu). Look into event logs for errors and warnings.

2. Create new profile and test it in normal mode.

3. Whenever you have problems like this one, provide more information what you did, what you installed and configured.

Regards

Milos

Hi Zeekno,

When did the issue start to occur ?
Have you made any modifications to the machine or install any third party software before this issue ?

We can perform a clean boot to verify whether it is caused by the third party program during the booting up process.
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/kb/929135
We also can use the AutoRun tool to check for any unexpected autorun  program.
Autoruns for Windows v13.3
https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx?f=255&MSPPError=-2147217396

I agree with Milos,we can create a new account and boot with it to verify whether it is caused by the specific account.
If this issue occurred recently,a system restore will be a easy and quick method to resolve the issue.

Please check the Event Viewer for related information to troubleshoot this issue.
Event Viewer \Windows Logs\Application,System

Best regards

Since that started happening I can't use my Laptop because I always get stuck on login so I can't create a new account

Hi Zeekno,

We can try to get into Windows Recovery Mode to have a fix.
To get into recovery mode,restart the machine and keep pressing "Shift".
Choose "Troubleshoot","Advanced Options","System Restore"
Restore the machine to a previous normal point.

Best regards

I tried it and it didn't work. It's still freezing

Hi Zeekno,

I am afraid you need to refresh the machine if we can not login to operate the machine.Refreshing your PC reinstalls Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the apps you installed from the Windows Store
How to refresh, reset, or restore your PC
http://windows.microsoft.com/en-HK/windows-8/restore-refresh-reset-pc

Best regards