Windows 8.1 File Explorer crashes repeatedly with iPhone movies (MOV) files

Hello

A company uses iPhones to take movies of on-site assessments. They burn these to CD and insert into a Windows 8.1 Pro laptop.

When they hover the mouse over a MOV file, Windows 8.1 File Explorer crashes repeatedly and the computer become unresponsive. If the file is copied to the laptop hard disk the problem is worse with repeated File Explorer crashing and the file cannot be deleted until it is renamed to .TXT

Windows Update KB2975719 causes this problem so I uninstalled it and everything is fine.

Please advise on the status of this issue, when it will be fixed and when the update can safely be re-installed.




  • Edited by BayTree Tuesday, September 23, 2014 7:58 AM
September 23rd, 2014 7:54am

hide that august update, sept update should fix this issue

try to update your windows again and try or download from this link

http://support.microsoft.com/kb/2984006/en-us

  • Edited by britishdhez Wednesday, September 24, 2014 4:22 AM
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September 24th, 2014 4:21am

Hi Michael

OK I will wait for the September update and see what happens. I cannot get a crash dump because I have already uninstalled KB2975719 on the affected users.

It makes sense that KB2975719 causes the issue because in that update there is an new MP4 metadata "feature" and the error occurs whenever the metadata is read - such as hovering over a MOV filename


  • Edited by BayTree Thursday, September 25, 2014 6:00 AM
September 25th, 2014 5:59am

September update already there, I also provided you with the link and you can installed it manually

http://support.microsoft.com/kb/2984006/en-us

its also ok if you want to install via windows update

good luck

  • Edited by britishdhez Thursday, September 25, 2014 7:27 AM
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September 25th, 2014 7:26am

I've started to have this issue yesterday when I copied mov files from iphone to hard drive. 

To fix the issue, I had to uninstall the following updates:

KB2975719 

KB2995388 

Thats the error details:

Faulting application name: explorer.exe, version: 6.3.9600.17284, time stamp: 0x53f816dc
Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17334, time stamp: 0x5407ae99
Exception code: 0xc0000094
Fault offset: 0x0000000000096125
Faulting process id: 0x1784
Faulting application start time: 0x01d025ba27ab7e45
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\mfmp4srcsnk.dll
Report Id: ef132683-91ad-11e4-8335-94de80ae74b4

explorer.exe
6.3.9600.17284
53f816dc
mfmp4srcsnk.dll
12.0.9600.17334
5407ae99
c0000094
0000000000096125
1784
01d025ba27ab7e45
C:\Windows\explorer.exe
C:\Windows\System32\mfmp4srcsnk.dll
ef132683-91ad-11e4-8335-94de80ae74b4


  • Edited by i_Mike Thursday, January 01, 2015 12:49 PM adding fix
January 1st, 2015 12:05pm

Instead of uninstalling KBxxxxxxx Updates which may contain other fixes it is more important

to get Microsoft to acknowledge the problem and work on a real fix!



Fact is MediaPlayer as well as FileExplorer crash hard on "sniffing" at the latest version, from Apple devices originating *.MOV video files and it all points back to said MFMP4SRCSNK.DLL screwing things up.


  • Edited by Win7ine Friday, January 23, 2015 4:25 PM
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January 23rd, 2015 4:25pm

did you guys also tried to install reliable codec or video player like VLC and test this issue? I have .MOV file here (from my Sony digital camera) and everything seems fine, I play it at my VLC video player (K-lite and WMP, crashed)

  • Edited by britishdhez Thursday, February 26, 2015 2:39 AM
February 26th, 2015 2:39am

Sadly the issue is persistent still.

Source


COM Surrogate



Summary


Stopped working



Date


16/03/2015 10:53



Status


Report sent



Description

<dir>

</dir>
<dir></dir><dir></dir><dir>

Faulting Application Path: C:\Windows\System32\dllhost.exe


</dir>

Problem signature

<dir>

</dir>
<dir></dir><dir></dir><dir>

Problem Event Name: APPCRASH

Application Name: DllHost.exe

Application Version: 6.3.9600.17415

Application Timestamp: 54503c46

Fault Module Name: mfmp4srcsnk.dll

Fault Module Version: 12.0.9600.17483

Fault Module Timestamp: 545c1a50

Exception Code: c0000094

Exception Offset: 00092e7c

OS Version: 6.3.9600.2.0.0.256.103

Locale ID: 2057

Additional Information 1: f51d

Additional Information 2: f51d4b11ac7456b4b68830b2b2c78849

Additional Information 3: 26ef

Additional Information 4: 26efee074ab032ce888d606be4b4ed79


</dir>

Extra information about the problem

<dir>

</dir>
<dir></dir><dir></dir><dir>

Bucket ID: fd9d64ebcae4532e4d61c048100e8c20 (73718735835)


</dir>

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March 16th, 2015 12:32pm

This problem is fixed on Windows 10 if it helps anyone (tested on build 10041), free upgrade this summer for existing Windows 8 / 8.1 users.
March 24th, 2015 4:54pm

This problem is fixed on Windows 10 if it helps anyone (tested on build 10041), free upgrade this summer for existing Windows 8 / 8.1 users.
  • Edited by Snowglider Tuesday, March 24, 2015 8:53 PM
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March 24th, 2015 8:52pm

MICROSOFT HELP!!

This issue is still occurring for Windows 8.1 users (April 30th 2015)

Uninstalling KB2975719 does not work now, probably because it has been replaced by another update.

Windows 8.1 File Explorer is unable to read some MOV files, crashes and locks up the computer. In addition Windows Media Player is unable to play some MOV files.

Blocking the MF MPEG4 Property Handler in the Registry enables Windows Explorer to read MOV file properties without crashing

but Windows Media Player and the Windows 8.1 Video App still cannot play those MOV files

http://www.edugeek.net/forums/windows-8/151010-mov-files-crashing-file-explorer.html

Is this caused by a reported bug that has not been fixed yet?

http://connect.microsoft.com/VisualStudio/feedbackdetail/view/816075/media-foundation-mpeg-4-property-handler-returns-incorrect-video-frame-rate


After testing I can confirm that these MOV files play no problem on Windows 7 machines but the users in question are all on Windows 8.1




  • Edited by BayTree Friday, May 01, 2015 6:19 AM
April 30th, 2015 6:25am

Um...,

My laptop won't let me rename those DLLs. Apparently merely owning a laptop doesn't make you important enough to tamper with it.  I'm not a "trusted installer".

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May 2nd, 2015 12:43pm

I've noticed this recently and it's really frustrating as I have a lot of clips I would like to be able to see in the future of family and friends, is there any way of fixing this problem?
May 2nd, 2015 11:16pm

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