My ASUS Zenbook UX31A started to crash or freeze often since I upgraded it to Windows 8.1 from 8. One error I saw is KERNEL_DATA_INPAGE_ERROR. I reinstalled Windows 8 and reset the laptop to factory settings, and then upgraded to Windows 8.1. One week later, I got a BSOD again. The minidump file is at http://sdrv.ms/1bbpH9Z. Could someone tell me what the error is? TIA.

SW

This one crash was related to the Driver for Intel Graphics Adapter.  Yours is fairly current (9/2013) and there is a known problem with these drivers and some hardware configurations.  Yours may be one of them.  I would try the newest driver available and if that doesn't stop the crashes revert back to an older driver (around 1/2013) until a new driver is released that is less buggy.

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Ken\Desktop\020614-11343-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
Machine Name:
Kernel base = 0xfffff803`f720f000 PsLoadedModuleList = 0xfffff803`f74d3990
Debug session time: Fri Feb  7 02:00:44.901 2014 (UTC - 5:00)
System Uptime: 2 days 22:18:25.831
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
........................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff80001ed5c47}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+62c47 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80001ed5c47, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff803f755c150
GetUlongFromAddress: unable to read from fffff803f755c208
 0000000000000028 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
igdkmd64+62c47
fffff800`01ed5c47 83782802        cmp     dword ptr [rax+28h],2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  dwm.exe

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  ffffd00036835f20 -- (.trap 0xffffd00036835f20)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe00004bf3e68
rdx=ffffe000077b9dc0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80001ed5c47 rsp=ffffd000368360b0 rbp=ffffe00007789dc0
 r8=ffffe0000751b670  r9=00000000ffffffff r10=0000000000000002
r11=ffffd000368360a8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
igdkmd64+0x62c47:
fffff800`01ed5c47 83782802        cmp     dword ptr [rax+28h],2 ds:00000000`00000028=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff803f73687e9 to fffff803f735cca0

STACK_TEXT:  
ffffd000`36835dd8 fffff803`f73687e9 : 00000000`0000000a 00000000`00000028 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd000`36835de0 fffff803`f736703a : 00000000`00000000 00000000`93700000 00000000`00000000 ffffd000`36835f20 : nt!KiBugCheckDispatch+0x69
ffffd000`36835f20 fffff800`01ed5c47 : ffffe000`00432000 00000000`00000002 ffffe000`04bf3000 00000000`ffffffff : nt!KiPageFault+0x23a
ffffd000`368360b0 ffffe000`00432000 : 00000000`00000002 ffffe000`04bf3000 00000000`ffffffff ffffe000`0751b670 : igdkmd64+0x62c47
ffffd000`368360b8 00000000`00000002 : ffffe000`04bf3000 00000000`ffffffff ffffe000`0751b670 00000000`00000000 : 0xffffe000`00432000
ffffd000`368360c0 ffffe000`04bf3000 : 00000000`ffffffff ffffe000`0751b670 00000000`00000000 ffffe000`04bf3000 : 0x2
ffffd000`368360c8 00000000`ffffffff : ffffe000`0751b670 00000000`00000000 ffffe000`04bf3000 00000000`00000000 : 0xffffe000`04bf3000
ffffd000`368360d0 ffffe000`0751b670 : 00000000`00000000 ffffe000`04bf3000 00000000`00000000 ffffe000`0751b688 : 0xffffffff
ffffd000`368360d8 00000000`00000000 : ffffe000`04bf3000 00000000`00000000 ffffe000`0751b688 ffffc000`0c88e602 : 0xffffe000`0751b670


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdkmd64+62c47
fffff800`01ed5c47 83782802        cmp     dword ptr [rax+28h],2

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdkmd64+62c47

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52379d96

FAILURE_BUCKET_ID:  AV_igdkmd64+62c47

BUCKET_ID:  AV_igdkmd64+62c47

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_igdkmd64+62c47

FAILURE_ID_HASH:  {e3d07e26-2f02-07d7-4e5b-3db83ddd8cd4}

Followup: MachineOwner
---------

1: kd> lmvm igdkmd64
start             end                 module name
fffff800`01e73000 fffff800`0228b000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Mon Sep 16 20:08:54 2013 (52379D96)
    CheckSum:         003FE60C
    ImageSize:        00418000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Hi

I found the latest driver under Windows 8.1 64 bit Intel Graphics Driver 2013.11.18

https://www.asus.com/Notebooks_Ultrabooks/ASUS_ZENBOOK_UX31A/#support

note I found there:

"Prior to Windows 8.1 upgrade, please run Windows Update and install ALL updates, including optional updates, to minimize the risk of incompatibility.
After the upgrade, please run Windows Update again. If you still experience issue with this device, please install this driver. (This driver is for Windows 8.1 upgrade.)"

You need to ask Asus for details answer

• Edited by britishdhez 3 hours 36 minutes ago