Windows 8.1 - keyboard and mouse won't work in safe mode.

PROBLEM:  

Keyboard and mouse both die as soon as Windows 8 installation CD's  'Choose your keyboard layout' screen appears.   I cannot go any further.

DETAILS     My Windows 8.1 installation is OK and ready for Windows 10 update.  I installed a new Wi-Fi driver and the computer 'got into trouble'  but I cannot start in safe mode to restore the system to an earlier date.  Asus told me that this is an OS problem, bios and USB settings are correct.

August 15th, 2015 11:55pm

Hi Hugo,

As your issue is related to Win8.1, I'll move the post to Win8.1 forum for help.

Regards,
Youjun Tang

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August 17th, 2015 3:10am

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