Windows 8.1 - Windows Couldn't connect to the System Event Notification Service service (Network Steve Forum)

Windows 8.1 - Windows Couldn't connect to the System Event Notification Service service

I have an issue that has been bothering me for a while on new 8.1 computers. Standard users are not able to log into the computer on the first try consistently. They receive the error message: Group Policy client service failed the sign-in access is denied. They are stuck at the logon screen.

If an administrator logs in (local or domain), they can log in but get a black desktop with two error messages. The first is Location is Not available - C:\Windows\system32\config\systemprofile\Desktop is unavailable. The second error message is a popup balloon. It states "Failed to Connect to a Windows service. Windows couldn't connect to the System Event Notification Service service."

When a standard user attempts to log in, event viewer records three warnings. They are listed in order from oldest to newest

The winlogon notification subscriber <Profiles> was unavailable to handle a critical notification event. -Logged 9:14:44

The winlogon notification subscriber <GPClient> failed a critical notification event. - Logged 9:14:44

The winlogon notification subscriber <Profiles> was unavailable to handle a notification event. - Logged 9:14:49

After a reboot, users still have the issue. I noticed that the user profile services and system event notification service are not running though their startup type is automatic. They start after a minute or two.

Edited by Joseph__Moody Monday, April 13, 2015 1:24 PM

April 13th, 2015 1:17pm

I have a similar problem that manifested on the 28th of May. I am getting the same error messages as Joseph exactly and they are intermittent; I am able to successfully log on as an Administrator (there are no standard user accounts) 4 or so out of 5 times. 1 out of 5 I get the error message. I ran sfc /scannow as well as did all patch tuesday updates today. SFC reported some files it could not repair. I scanned the SFC log for error as per here and below are the results that couldn't be repaired:

Also here are some links to the event viewer logs for 3 times Windows manifested the error; as you can see there's some weird problem with my network driver however the problem manifests all the time not just with the error message. Also there are a bunch of services that terminate unexpectedly on boot and this only happens with the error.

I do have Comodo Firewall installed which I've heard is very aggressive and can cause problems.

Any ideas? Thanks!

https://www.dropbox.com/l/bcRfO7pqThnsLPgavhVxRn

https://www.dropbox.com/l/Bv3HSojmlCyryHbEL778Tn

https://www.dropbox.com/l/SLPLOaGY21oqf94eEHOpon

2015-06-10 16:42:36, Info CSI 000004ba [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:42:36, Info CSI 000004bc [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:42:37, Info CSI 000004be [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:42:37, Info CSI 000004bf [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-10 16:42:37, Info CSI 000004c1 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:42:37, Info CSI 000004c2 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"

2015-06-10 16:43:39, Info CSI 000005a9 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:43:40, Info CSI 000005ab [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:43:40, Info CSI 000005ac [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"

2015-06-10 16:46:54, Info CSI 000008fd [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:46:54, Info CSI 000008ff [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:46:54, Info CSI 00000901 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:46:54, Info CSI 00000903 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:46:54, Info CSI 00000904 [SR] This component was referenced by [l:166{83}]"Package_2709_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8.3000850-6825_neutral_GDR"
2015-06-10 16:46:54, Info CSI 00000906 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:46:54, Info CSI 00000907 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-10 16:46:54, Info CSI 00000909 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-10 16:46:54, Info CSI 0000090a [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"

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June 10th, 2015 8:10pm

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