I'm having hard trying to troubleshoot what's the reason behind this  (at the picture).

Hi

May I know what should be appear with that square symbol? Chinese character?

If yes, choose your windows display language as Chinese

a. Press Windows key+W and type language.
b. Select language and then click on Advanced Settings.
c. Under Windows display language, select Chinese.
d. Click on save

• Edited by britishdhez Tuesday, December 17, 2013 8:49 AM

Good day thanks for your answer. But my problem is not about language localization on my windows 8.1. I'm currently using english language as my OS's laguage. My problem is that boxes appeared on my windows (replacing scroll arrows and other arrows of my windows)

Hi,

Did you make any changes on the computer before the issue happen?

For the issue, please let us know your machine information(Computer information, Windows version information ).

You can use the following steps to see the information:

Press Win+R, and type msinfo32 ,then press enter.

Meanwhile, it may be caused by Graphics driver.

Let us update the Graphics driver to narrow down the issue.

Regards,

I can't remember I did something that would cause the problem.

My system is attached, please look on it. But I don't think it's a factor to be considered.

My device drivers are updated.

reason behind this  (at the picture).

See if you are missing a font called Segoe UI Symbols.

Hi,

Based on my test, it is related to the following setting:

1.Open Control Panel>Region>Administrative.

2.Click Copy settings. Then check your setting about Display Language.

If the issue persists, I think we should uninstall your third-party Input software.

In addition, as Robert Aldwinckle, we also check the font issue.

Regards,

Good day,

Thanks for the reply. I've checked my font library, and font Segoe UI Symbols is installed.

Good day,

Thanks for the reply. We have the same settings, but still I have the same problem.

Since the font appears to be present but yet still is not rendering correctly, I would suggest the next step be to run the System File Checker (SFC) utility to look for corruption or issues with the core system files. Open an Administrative Command Prompt by selecting Command Prompt (Admin) from the menu of administrative tools that arises when you right click the Start Button, then enter the following and press enter:

SFC /ScanNow

Brandon
Windows Outreach Team- IT Pro
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