Hi,

The day i bought my new vaio laptop. i m facing this Disk usage 100% problem as it came with by default windows 8 OS. I thought it may be an bug or something may be it will be get fixed in windows 8.1. but , even after updating to windows 8.1 m still facing the same problem.

I gone through so many forums and tried everything. even i tried with clean windows 8.1 installation.

Here is my event viewer logs link:

https://skydrive.live.com/redir?resid=C45352E328C65C!1736&authkey=!AKDoqPxwHJM-qD4&ithint=file%2c.rar

Please, help me out with this problem.

Hi Wanikiya and Dyami--Team Zigzag,

can you please check the old thread with the same issue but you were not able to help mee out as i was using KMS activator at that time.

http://social.technet.microsoft.com/Forums/en-US/d856b7ba-ec1a-45ff-ad9a-957d84de8a78/windows-81-100-disk-usage-most-of-it-is-by-ntoskrnlexe-?forum=w8itprogeneral

P.S: Now i have recoverd it with my original OS and facing this disk usage 100% problem.

Thanks,

Maddy

Hi Maddy,

For the issue,I saw many errors in the event log.I don't think the errors are related to your disk usage Problem.

I suggest you try safe mode and clean boot mode to see if it works.

How to perform a clean boot to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135

Meanwhile,please use Windows Performance Recorder to see which processes are causing this issue.

Troubleshooting Windows Performance Issues Using the Windows Performance Recorder

http://blogs.technet.com/b/askpfeplat/archive/2013/03/22/troubleshooting-windows-performance-issues-using-the-windows-performance-recorder.aspx

You can upload the log file for analyzing so that we can help you analyze the issue.

Regards,

I don't suppose by any chance you've installed Symantec Endpoint Protection have you?

Hi Kelvin,

Thanks for replying and looking after my issue.

even i don't know what actually is the problem with my system the day i bought my laptop i started facing this Disk usage Problem.

i will try with safe mode and clean boot mode and will share the log file once i done with Windows Performance Recorder.

Thanks,

Maddy

Hi,

No, i have not installed Symantec Endpoint Protection.

Hi,

Did you ever get this resolved, Maddyy?

Regards,

Hi Kelvin,

No,Problem has not been solved yet.

i had tried with Clean Boot and Safe Boot but that didn't work for me.

And, ya as you suggested for Windows Performance Recorder. I used that and tried to understand and Analyze

the log file but i got nothing.i mean i didn't understood anything from that log file. 

Here is the link for log screenshot- >

https://skydrive.live.com/redir?resid=C45352E328C65C!1767&authkey=!AM9vu77IVTtF3sE&v=3&ithint=photo%2c.PNG

can you please suggest me what shall i do next.

Thanks,

Maddy

Maddyy

Can you upload the actual WPR file.  We can analyze the data.

Hi Wanikiya and Dyami--Team Zigzag,

Here is the link for WPR Files.

https://skydrive.live.com/redir?resid=C45352E328C65C!1770&authkey=!AHeXYBpvirfJTQE&ithint=folder%2c.etl

P.S: There is 2 WPR files 1 i have recorded normally and 1 with Disk option from advance option was there.

Thanks,

Maddy

Maddyy

In both Chrome (2 different chrome processes) account for ~60% of the disk thrashing. 

Thanks Wanikiya and Dyami--Team Zigzag,

Sorry but as i am not a technical person.so, am not getting one thing ..(2 different chrome processes) account for ~60% of the disk thrashing. 

If you don't mind can you please explain it little bit and what shall i do to resolve this.

Thanks & Regards,

Maddy

Maddy,

Try uninstalling Google Chrome, Google Drive, infact any Google product you are using on your computer, and see if the problem goes away.  It is quite well known that Google Chrome can cause this 100% disk issue.

You can remove Google Chrome from Control Panel/Programs and Features.

Alan

Maddyy

Chrome does many things at the same time (that is one of the reasons is is fast).  Of the many things 2 seem to be causing the issue.  As I said I would either re-install Chrome or use another browser.

In my desktop case I had the same issue of 100% disk usage.

Seemed to be resolved when I selected normal start up in msconfig. It worked!

Hi everyone,

after thousand and thousand of drivers installed and removed... after many post I have read, I think I hae found the solutions for many PC... We have many clients and 99% have this problem...

...

The problem is caused by the chipset drivers... I have  solved the problem by downloading the correct chipset drivers. I have also noticed that the problem is on Intel chipset drivers. So I have downloaded in every PC laptop or desktop branded/unbranded intel based the last Intel Chipset Device Software (Utility di aggiornamento INF):

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20775&ProdId=816&lang=ita&OSVersion=Windows%208.1%2C%2064%20bit*&DownloadType=Driver

Let me know if this solution can hel You to solve this ANNOING issue.

Bye

Yeah, this solution is a BOMB!

It finaly solved the pesky problem.

Thanks a lot!

5+++++

It seems work charmly with me :)

After install the file, the DISK became 'normal'.

I just try it in 5 minutes. Wish it's work forever hahaha.

Thank you for your suggest.

Nb, for ENGLISH language (your in Italia language), in this link:

https://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&changeLang=true&DwnldId=20775

hi i am having the same problem even if there is nothing running but the task manager .... i notice the solution u have given but our laptop isnt an intel its amd quad core A4-5000 and a AMD radeon HD 8330 ...... so what drivers would i need as dont want to do the intel one and screw up the latop as we have only just got it

thanks in advance for your help

PC

If you have AMD then their solution wont work and your is caused by something else.  Your best bet is to start your own thread to get the attention you need.

Hi Maddy,

We too, are seeing many systems having performance issues and disk activity reaching 100% all the time. We have been suspecting Symantec Endpoint Protection as one of the causes, but so far have not been able to isolate the exact cause since there are so many different topics that can be found if you search for it.

Besides Chrome, Intel Drivers, do you think SEP is part of the sollution?

Regards,

Dennis

• Edited by Dennis Feiken Wednesday, November 05, 2014 6:09 PM

Hi,

I am Chetan Savade from Symantec Technical Support Team.

SEP supports Windows 8.1 with the release of 12.1 RU4 (12.1.4013.4013). SEP 12.1 RU5 (12.1.5000.5337) is the latest version.

To isolate an issue disable SEP services, to disable SEP service go to Start --> Run --> (Type) smc -stop

& to restart it again type smc -start.

I haven't seen any reported issue with Windows 8.1 higt disk utilization.

Best Regards,

Chetan

Chetan,

I was referring to the Symantec product called the Small Business Edition. This is the former endpoint.cloud product.

Can you tell me if that product is related to know 10% disk use issues?

Hi,

I am Chetan Savade from Symantec Technical Support Team.

SEP supports Windows 8.1 with the release of 12.1 RU4 (12.1.4013.4013). SEP 12.1 RU5 (12.1.5000.5337) is the latest version.

To isolate an issue disable SEP services, to disable SEP service go to Start --> Run --> (Type) smc -stop

& to restart it again type smc -start.

I haven't seen any reported issue with Windows 8.1 higt disk utilization.

Best Regards,

Chetan

I have seen dozens of them

Hi, thanks, after months suffering with this problem I found your post and it worked perfectly. Thanks!

Hi everyone, one year later I'm installing WINDOWS 10 ENTERPRISE... I have the same problem, I tryed to do the same thing but was not enough...

I tryed also these steps:

- DISABLE WINDOWS PREFETCH and WINDOWS SEACH SERVICE

- SELECT POWER PLAN HIGH PERFORMANCE

...and so ALL WAS FINE.

I hope this could help You.

• Edited by Fabrizio La Piana 19 hours 7 minutes ago

Hi everyone, one year later I'm installing WINDOWS 10 ENTERPRISE... I have the same problem, I tryed to do the same thing but was not enough...

I tryed also these steps:

- DISABLE WINDOWS PREFETCH and WINDOWS SEACH SERVICE

- SELECT POWER PLAN HIGH PERFORMANCE

...and so ALL WAS FINE.

I hope this could help You.

• Edited by Fabrizio La Piana Wednesday, August 05, 2015 12:18 PM