Hi  --

Today, I've started to experience bluescreens when running 3D games. The error says DRIVER_IRQL_NOT_LESS_OR_EQUAL. I'm running a 64 bit Windows 8.1.

Can someone tell me how to fix this and let me know what is wrong with my computer? I have a Minidump file uploaded to Onedrive. Please follow the link below. I cannot make it a hyperlink as my account is not yet verified, so copy and paste it.

https://onedrive.live.com/redir?resid=6078B8D3F4C70E85!106&authkey=!AL6m4fbdrcPdC8I&ithint=file%2czip

• Edited by ExtremeLemon 5 hours 40 minutes ago

EL

This was related to your Driver for Intel Graphics Adapter.  I would remove the current driver and then install the newest driver available (yours is from 2013) and probably corrupt

Other old drivers needing updating

MBfilt64.sys    7/30/2009 10:40:32 PM                            
winio64.sys    6/3/2010 11:08:03 PM                       
SASKUTIL64.SYS    7/12/2011 4:00:01 PM                           
SASDIFSV64.SYS    7/21/2011 6:03:00 PM                             
NTIOLib_X64.sys    10/25/2012 5:27:58 AM                        

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Ken\Desktop\030715-26421-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
Machine Name:
Kernel base = 0xfffff803`56810000 PsLoadedModuleList = 0xfffff803`56ae9250
Debug session time: Sat Mar  7 20:03:03.561 2015 (UTC - 5:00)
System Uptime: 4 days 23:50:53.286
Loading Kernel Symbols
...............................................................
................................................................
.........................................................
Loading User Symbols
Loading unloaded module list
..........................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff801b5528b5f}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+b4b5f )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff801b5528b5f, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80356b73138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
igdkmd64+b4b5f
fffff801`b5528b5f 488901          mov     qword ptr [rcx],rax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  Vindictus.exe

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

TRAP_FRAME:  ffffd0006b6fcf30 -- (.trap 0xffffd0006b6fcf30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffe0011ef127d0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff801b5528b5f rsp=ffffd0006b6fd0c0 rbp=ffffd0006b6fd101
 r8=ffffe0011ef2db40  r9=0000000000001000 r10=ffffd0006f001de0
r11=ffffd0006b6fd128 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
igdkmd64+0xb4b5f:
fffff801`b5528b5f 488901          mov     qword ptr [rcx],rax ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8035696c4e9 to fffff803569609a0

STACK_TEXT:  
ffffd000`6b6fcde8 fffff803`5696c4e9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd000`6b6fcdf0 fffff803`5696ad3a : 00000000`00000001 ffffe001`1ef2db40 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffd000`6b6fcf30 fffff801`b5528b5f : 00000000`00000000 ffffd000`6b6fd101 ffffe001`1fc87000 00000000`00000000 : nt!KiPageFault+0x23a
ffffd000`6b6fd0c0 00000000`00000000 : ffffd000`6b6fd101 ffffe001`1fc87000 00000000`00000000 00000000`00000000 : igdkmd64+0xb4b5f


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdkmd64+b4b5f
fffff801`b5528b5f 488901          mov     qword ptr [rcx],rax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdkmd64+b4b5f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52b20a48

FAILURE_BUCKET_ID:  AV_igdkmd64+b4b5f

BUCKET_ID:  AV_igdkmd64+b4b5f

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_igdkmd64+b4b5f

FAILURE_ID_HASH:  {fcd16fe4-87dc-ccae-fe29-f4cb21371e64}

Followup: MachineOwner
---------

Hi, thank you for the quick response!

Can you please let me know the steps to do so? A few days ago, I updated my Intel card to the most recent version and it ended up stopping working entirely, so I had to do a system restore to revert it back to the old version. How can I safely update it to the new version to not have this corruption problem?

Thank you again!

EL

GO to y our computer makers site.  Get the newest video driver they have & download it.  Go into device manager (win key +"X")>display adapters>find intel and right click it>properties>uninstall.  Without rebooting install the new driver

Instructions are generic as I am on a win 10 machine atm

Alright, I've done so. I made a restore point before doing any of this just in case.

Should I restart now, or just try to use the computer as normal?

In addition, although the installer says the installation is done, "Device Setup" opened twice saying it was installing necessary files and remains open.  Both seem to not be progressing as the progress bars seem stuck.

• Edited by ExtremeLemon 4 hours 51 minutes ago

Right, so --

All of my drivers have been updated. However, this seems to have made things worse. Now, nothing 3D will even open without either crashing or simply closing a few seconds later.