Hi Im using Windows 7 professional 64bit on my laptop (Lenovo T500). Whenever i put a USB device (i.e. Sony or Seagate hard drive) it doesnt want to install. Windows picks up the device, but it looks for the driver and then fails. It happens with all USB devices, Blackberry phone, USB Flash drivers, external hard drives. I want to find a way to get this fixed without reinstalling windows. Thanks

Hi Niki * The laptop does support Windows 7, it is shipped with Windows 7 professional. * The error i get from the event viewer is: - Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB \VID_FFFF&PID_FFFF\90941D000165 with the following status: 0xe0000203 * All windows updates are up to date, same with BIOS version. * I have tried the uninstalling of all usb drivers and restarted the machine, but still get the same problem and error. * I have tested the clean boot, even then it still fails Thanks

Hi Niki * The laptop does support Windows 7, it is shipped with Windows 7 professional. * The error i get from the event viewer is: - Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB \VID_FFFF&PID_FFFF\90941D000165 with the following status: 0xe0000203 * All windows updates are up to date, same with BIOS version. * I have tried the uninstalling of all usb drivers and restarted the machine, but still get the same problem and error. * I have tested the clean boot, even then it still fails Below is the info from the setupapi.dev.log file: >>> [Device Install (Hardware initiated) - USB\VID_0781&PID_5567\2005153621161F235C49] >>> Section start 2011/01/26 10:09:11.250 ump: Creating Install Process: DrvInst.exe 10:09:11.250 ndv: Retrieving device info... ndv: Setting device parameters... ndv: Searching just Driver Store... dvi: {Build Driver List} 10:09:17.139 dvi: Searching for hardware ID(s): dvi: usb\vid_0781&pid_5567&rev_0100 dvi: usb\vid_0781&pid_5567 dvi: Searching for compatible ID(s): dvi: usb\class_08&subclass_06&prot_50 dvi: usb\class_08&subclass_06 dvi: usb\class_08 cpy: Policy is set to make all digital signatures equal. dvi: Enumerating INFs from path list 'C:\Windows\INF' ! inf: Detected INFCACHE inconsistency ! inf: Attempting INFCACHE repair 10:09:17.154 ! inf: Verify/Fix on INFCACHE complete, status(4) - Fixed 10:09:26.358 inf: Searched 0 potential matches in published INF directory inf: Searched 38 INFs in directory: 'C:\Windows\INF' dvi: {Build Driver List - exit(0x00000000)} 10:09:26.951 ndv: Selecting best match from just Driver Store... dvi: {DIF_SELECTBESTCOMPATDRV} 10:09:26.951 dvi: No class installer for 'Cruzer Blade' dvi: No CoInstallers found dvi: Default installer: Enter 10:09:26.951 dvi: {Select Best Driver} ! dvi: Selecting driver failed(0xe0000228) dvi: {Select Best Driver - exit(0xe0000228)} ! dvi: Default installer: failed! ! dvi: Error 0xe0000228: There are no compatible drivers for this device. dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 10:09:26.967 ndv: Skipping Windows Update because no internet connection! ndv: Searching Driver Store and Device Path... dvi: {Build Driver List} 10:09:26.998 dvi: Searching for hardware ID(s): dvi: usb\vid_0781&pid_5567&rev_0100 dvi: usb\vid_0781&pid_5567 dvi: Searching for compatible ID(s): dvi: usb\class_08&subclass_06&prot_50 dvi: usb\class_08&subclass_06 dvi: usb\class_08 cpy: Policy is set to make all digital signatures equal. dvi: Enumerating INFs from path list 'C:\Windows\inf' ! inf: Detected INFCACHE inconsistency ! inf: Attempting INFCACHE repair 10:09:27.013 ! inf: Verify/Fix on INFCACHE complete, status(4) - Fixed 10:09:35.952 inf: Searched 0 potential matches in published INF directory inf: Searched 38 INFs in directory: 'C:\Windows\inf' dvi: {Build Driver List - exit(0x00000000)} 10:09:36.186 ndv: Selecting best match from Driver Store (including Device Path)... dvi: {DIF_SELECTBESTCOMPATDRV} 10:09:36.186 dvi: No class installer for 'Cruzer Blade' dvi: Default installer: Enter 10:09:36.186 dvi: {Select Best Driver} ! dvi: Selecting driver failed(0xe0000228) dvi: {Select Best Driver - exit(0xe0000228)} ! dvi: Default installer: failed! ! dvi: Error 0xe0000228: There are no compatible drivers for this device. dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 10:09:36.186 ndv: {Core Device Install} 10:09:36.186 ! ndv: Installing NULL driver! dvi: Set selected driver complete. dvi: {DIF_ALLOW_INSTALL} 10:09:36.186 dvi: No class installer for 'Cruzer Blade' dvi: Default installer: Enter 10:09:36.186 dvi: Default installer: Exit dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 10:09:36.186 dvi: {DIF_INSTALLDEVICE} 10:09:36.186 dvi: No class installer for 'Cruzer Blade' dvi: Default installer: Enter 10:09:36.202 ! dvi: Installing NULL driver! dvi: Writing common driver property settings. dvi: {Restarting Devices} 10:09:36.217 dvi: Restart: USB\VID_0781&PID_5567\2005153621161F235C49 dvi: Restart complete. dvi: {Restarting Devices exit} 10:09:36.217 dvi: Default installer: Exit dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 10:09:36.217 ndv: Device install status=0xe0000203 ndv: Performing device install final cleanup... ! ndv: Queueing up error report since device installation failed... ndv: {Core Device Install - exit(0xe0000203)} 10:09:36.233 ump: Server install process exited with code 0xe0000203 10:09:36.233 <<< Section end 2011/01/26 10:09:36.249 <<< [Exit status: FAILURE(0xe0000203)]

Hi, From the setupapi.dev.log, I notice that there is no in-box driver available for a device. In addition, Windows Update is skipped because no internet connection. Please make sure the computer can connect the Internet normally. After that, go to USB Device manufacture site to load the driver manually and check the result. Regards, NikiPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I have tested this while connected to the internet too, without success. Also, most of the usb devices i have plugged into my laptop install on any other windows 7 system. I however manager to fix the problem by copying the c:\windows\inf and c:\windows\system32 directories from one of my team members' laptop and replacing all my systems with the copied ones. Every usb device i plug into my laptop it works. Thanks for the assistance and input Duane