Hi Im using Windows 7 professional 64bit on my laptop (Lenovo T500). Whenever i put a USB device (i.e. Sony or Seagate hard drive) it doesnt want to install. Windows picks up the device, but it looks for the driver and then fails. It happens with all USB devices, Blackberry phone, USB Flash drivers, external hard drives. I want to find a way to get this fixed without reinstalling windows. Thanks

Hi, First, please confirm the computer is compatible with Windows 7 from the manufacture. Also let me know what error is received. Second, please go to update the latest USB drivers and update the BIOS. Also reinstall USB controllers to test the issue. http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx If the issue persists, I suggest perform a Clean Boot to check the result. Regards, NikiPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Niki * The laptop does support Windows 7, it is shipped with Windows 7 professional. * The error i get from the event viewer is: - Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB \VID_FFFF&PID_FFFF\90941D000165 with the following status: 0xe0000203 * All windows updates are up to date, same with BIOS version. * I have tried the uninstalling of all usb drivers and restarted the machine, but still get the same problem and error. * I have tested the clean boot, even then it still fails Thanks