Windows 7 start up problem
When I turn my computer on it goes to the starting windows screen, then proceeds to the windows 7 screen, but instead of going to the user log on page it gets stuck saying "please wait" in the middle of the screen. It runs fine on safe mode and safe mode with networking, and says there are no start up problems detected. I tried a system restore to no avail. So I'm not sure what to do. I tried using my back up disk to start it, but none of the options resolved the problem. I did not attempt to do anything with the "load drivers" because I don't know if that would help, or how to use that function. Any help will be greatly appreciated. Thanks
January 26th, 2010 1:14am

1 - run a sfc /scannow from a command prompt and see if it finds and fixes errors or can't fix the errors (let us know the results either way)If no problems are found, and it works fine from the safe mode with networking, then its either a program or a driver causing the issue.2- What is your machine make, model and model # (be specific please). So did the system restore actually do a restore but the problem remained - is that what you're saying?3 - Was this an upgrade? From what operating system (be specific and include if it was 32bit or 64bit)? To what version of Windows 7 do you have now. Was this a retail purchase of Windows 7, a Volume License version, OEM version or some other verison (like Technet/Action Pack)Don't do this one until you've done everything else and tell us your results - this is the last resort 4 - If you are still having problems after a SFC scan with corrupt files it couldn't fix, then you can try a In-Place Upgrade which will do a repair of the operating system. You will need to have the DVD installation disc from the PC manufacturer. BACK UP all of your data you want to save just incase something goes wrong!Note: After performing In-Place Upgrade, your personal data and installed programs will not be removed but you may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming and may take several hours to complete. If your DVD installation disk is prior to Sp1, and you have SP1 installed on your computer, you will need to uninstall SP1 to complete the in-place upgrade and then reinstall the necessary windows updates. This applies if you have SP2 also. If you would like to perform the In-place Upgrade, let’s refer to the following steps. 1. Start the computer by using the current Operating System. 2. Insert the Windows Vista DVD in the computer's DVD drive. 3. Use one of the following procedures, as appropriate: • If Windows automatically detects the DVD, the Install Now screen appears. Click Install Now. • If Windows does not automatically detect the DVD, follow these steps: a. Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive. b. Click Install Now. 4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista. If you have any more questions please ask.MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
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January 26th, 2010 3:23am

I could have you do a driver verifier http://www.microsoft.com/whdc/devtools/tools/Win7DriverVer.mspx, more details http://msdn.microsoft.com/en-us/library/ms792872.aspx but I want you to review it and see if this is something you'd feel comfortable doing.MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
January 26th, 2010 3:25am

As issue will not occur in Safe Mode with networking, I suggest you continue try the Clean Boot steps to check if the issue is caused by third party program or service.If issue will not occur when reboot into Clean Boot situation, please continue perform the narrow down steps to find out the root cause.
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January 27th, 2010 5:39am

1 - I ran the sfc/scannow and no problems were found. 2 - My machine is a Compaq Presario V6000. I recieved a message that the system restore was successful, but the problem still remained. 3 - This was an upgrade from Windows XP, I think its 32bit. The version in Windows 7 Professional, and I got the upgrade through University, so I'm not sure if its a volume license or OEM version.
January 28th, 2010 6:10am

I took a look at the links and it seems like something I could probably manage with the right guidance.
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January 28th, 2010 6:14am

I was unable to clean boot, as it continued to take me to the please wait screen.
January 28th, 2010 6:15am

So the issue persists when boot into Clean Boot but not Safe Mode with networking.It may be a driver issue or a system service issue as both are not disabled in Clean Boot Mode but disabled in Safe Mode with networking.As it is a system upgraded from Windows XP, you may need to confirm if Windows 7 is supported or not.See the table in this page:Windows 7 Upgrade Options for Notebook PCshttp://h10025.www1.hp.com/ewfrf/wc/document?docname=c01859348&lc=en&dlc=en&cc=us&lang=en&product=3177516Try upgrade drivers for hardware devices such as display card, motherboard etc.
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January 28th, 2010 11:16am

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