Windows 7 loss of internet connectivity with Error Id 1014
HelloI'm currently running two Dell laptops wired through a NetGear DG834G V3 router and the newer of these laptops running Windows 7 Pro sometimes reports that it has lost its network connection. This connection is only recovered once the machine is rebooted. But during such failures, all router lights remain on. What I do find in the windows Event Viewer are messages like: 'Name resolution for the name images.google.com timed out after none of the configured DNS servers responded.'With Event ID 1014 being listed and the Source being given as DNS Client Events.Is anyone able to advise if this is the DNS servers at my ISP or a Windows 7 / router problem and what the solution may be? I have noticed no specific pattern of occurrences yet for the problem. And the second laptop running Windows XP Pro appears unaffected by this.ThanksMartin O'Shea.
January 9th, 2010 8:42am

Hello there, Well for past 2 weeks I was having the same problem as you have with Event ID 1014 keeps popping up and my internet connection going on and off while local LAN connectivity was still on. After browsing dozens of solutions and pages no one worked for me. So I tried to fix it on my own and I think I found a way to fix this problem in this particular scenario. If you are connected to you PC be it laptop or desktop through WiFi and get Event ID 1014 OR your router is N capable and your pc is only G ready then please read: Open your router admin page which should be 192.168.1.1 and enter your credentials. Then navigate to the page where you have advanced setting for your wifi or the page (browse to find) where you can change and alter these settings: Band: 2.4 (or what your country supports or dual mode) Channel: 11 (or what you country supports or dual mode, but do remember this and note down) Standard Mode / Mode: Select only G if you laptop of desktop is not N capable and avoid abg or bg or gn or abgn. And save these settings. Now go to you desktop/laptop Network and Sharing Center (Windows 7) and go to Change Adapter Settings, right click on your wifi adapter and go to Properties and on the pop up windows click on Configure, thne on next pop up windows click on Advance tab and here select same channel as you selected on you router for ex: 11 and mode/type/frequency as only G not abgn, bgn, or gn and save and exit. What you have done here is that your router and pc are now communicating on same channel and standard which is G and there is no guessing and discovering left for your PC so there will be no more connection lost or Event ID 1014. This worked in my scenerio with 99% success. Also do try Google Open DNS 8.8.8.8 and 8.8.4.4 in you router as static DNS setting for all your devices. Nothing hurts to try. Goodluck.
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May 26th, 2012 3:15pm

Please let me offer another alternative solution. I too had been having the same symptoms for the last week--One of my laptops intermittently lost connectivity to the Internet for no apparent reasons through both wired and wireless connections to my router, but my other laptop did not exhibit these problems. Please let me offer some additional details of my setup that may allow someone else here to see if it applies to them. I have Verizon's FIOS service, using an ActionTec router. The laptop that did not connect was running Windows 7 64-bit Home Premium, with Symantic Endpoint Unmanaged Client Antivirus/firewall. The Laptop that did not experience this problem (other than when coming out of sleep, and then only for a few seconds) was a Dell XPS P09E also running Windows 7 64-bit Home Premium, with McAfee 11.0 Antivirus/Firewall. Also, I had just moved from another state where I was using Charter COmmunications Cable with a Motorola Cable modem and did not experience these problems with either computer. Since one computer was experiencing the problem, but the other did not, my initial conclusion is that it was a computer hardware/software/configuration error and not an ISP issue. However, since neither computer was having these problems (and I had not changed computer configurations during the move) with the other ISP I used to use, that would seem to point to the new ISP as the issue, not the computer configuration. Eventual conclusion: It was a combination of the ISP and the computer configuration. Here is what I eventually determined was what was happening. For some reason, the Verizon FIOS service sends a lot of UDP packets over the home network they set up. For example, they set up 4 other network users on the router that don't exist. I have no idea why or what they are used for or if they are really necessary, but that is a question for another day. However, it seems that the router sends A LOT of UDP packets. Enough to occasionally peg the CPU of the laptop to 100% processing them. I had enabled Symantec Endpoint's Intrusion Detection/Prevention services when I installed it. Endpoint interpreted the large number of UDP packets as a UDP flood denial of service attack coming from my router, and blocked service to it for 10 minutes. Unfortunately, Endpoint, apparently didn't log all of the suspected DoS attacks-- the first time it logged it was yesterday. Also, it didn't help that this was on my wife's computer, and I only got frustrted complaints about the coputer not working after the fact, after it was too late to observe what was going on. (Note that I have McAfee on my computer, which apparently does not interpret the same UDP floods as a denial of service attack to block). The 10 minute blockages explained the intermittent loss of internet connectivity, and the floods only occurred every several hours, making it maddening to track this down until I discovered the AV logs. While I haven't yet contacted Verizon about why they are flooding my home network with UDP packets, I was able to solve the problem WITHOUT uninstalling Symantec Endpoint by modifying the settings. If your solution matches the scenario, the solution is to disable the denial of service protection from your router. For managed clients on Symantec Endpoint, you can do this by excluding the router from the protection. But since I am using an unmanaged client, I don't have that option, so I had to use a coarser method. Log on as "Administrator". Open Symantec Security Center. Select "Change Settings" tab on the left side of the screen. At the middle of the list of settings is one labelled "Network Threat Protection". Click "Configure settngs" for that option. A property sheet pops up with several tabs. Select the "Intrusion Protection" tab. Uncheck "Enable Denial of Service Protection". And click OK and exit. While you are now unprotected against denial of service attacks, as long as you didn't uncheck the other checkboxes, you should still be protected against other intrusion attacks. And unless you are running a web server, you can probably live with a denial of service attack on a client for the rare times it will happen. In my case, this was not a Windows 7 problem as many of these bulletin boards allude, too. The longer term solution is for Symantec to tweak their intrusion detection settings to not block this type of thing from my ISP, and/or alternatively to contact Verizon and see if they can stop flooding my network with UDP packets. But since I've done this, I have not experienced any of the internet interruptions (at least for the last 48 hours). It was occurring every few hours before this. Hoepfully this helps someone out there having similar problems. Cheers. v/r, -Erik
June 13th, 2012 7:29pm

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