Hi, I've been experiencing unexpected shutdown on my Compaq Desktop recently running on Windows 7 32bits OS. I get this message after logging in back to windows. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 1a BCP1: 00041284 BCP2: 03E54001 BCP3: 00000000 BCP4: C0802000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\091111-14336-01.dmp C:\Users\SOH\AppData\Local\Temp\WER-29733-0.sysdata.xml Please, I really need help! Thanks in advance.

try http://www.howtogeek.com/howto/6292/how-to-troubleshoot-the-blue-screen-of-death/

Hi, Please collect dump file of BSOD, I will help you to analyze it: Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Upload to SkyDrive. Furthermore, about BSOD problem, you can contact Microsoft Customer Support Service (CSS) for further help. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.