Windows 7 crashing
My HP G60-630 laptop has recently started crashing, when the Blue Screen comes up, it has the error code 0x0000007FC0 (0x0000000000000008, 0x0000000080050033, 0x00000000000406F8, 0xFFFFF80002CD5B2F), but I can't find any mention of it anywhere, can you help me out?
August 25th, 2010 12:37am

Let's start with the bugcheck errors, can you zip all of the .dmp files in C:\Windows\Minidump and post them to skydrive? I want to be a MVP! | Computer Technician - MCP
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August 25th, 2010 12:41am

I don't know such an Bug check. Shae the dmp files please. "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
August 25th, 2010 3:15am

Hi, First, please ensure that all the drivers are the latest version, especially for the chipset (motherboard) driver and the update for BIOS. After that, please test this issue in Clean Boot and Safe Mode to determine the possible cause. If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the incompatible hardware drivers. You may narrow down the causes in Device Clean Boot. Device Clean Boot ================= 1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter. 2. Expand "Sound, video and game controllers". 3. Right click on your sound card and then click "Properties. 4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK. 5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled. · If the issue persists, would you please upload more minidump files for further research? Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Please send the ZIP file to us. You can refer to the following link to upload the information: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging. If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Regards, Sabrina Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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August 26th, 2010 9:46am

Here is the dump files: http://cid-4cf11250985535c5.office.live.com/self.aspx/Dump%20Files/dump.zip Sorry for taking so long to get back to you.
August 29th, 2010 6:30am

One other thing, it generally helps when I run checkdisk, it seems to last longer before it crashes.
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August 29th, 2010 6:41am

UNEXPECTED_KERNEL_MODE_TRAP Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT 0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault: A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault. A hardware problem. So check the RAM please and update older drivers: adp94xx.sys Sat Dec 06 00:54:42 2008 adpahci.sys Tue May 01 19:30:09 2007 adpu320.sys Wed Feb 28 01:04:15 2007 and try to remove AVG and check if you still have the crashes."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
August 29th, 2010 6:25pm

I don't want to be a problem, but I'm having issues finding updates to those drivers, do you have any suggestions for where to look?
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August 29th, 2010 9:18pm

Go to the official website of the manufacturer of your PC and download these drivers from there. It is so simple. Best regards.
August 29th, 2010 9:43pm

make a right click on the drivers in the folder C:\Windows\System32\drivers and look for the manufacture of the drivers and the name of the deice they are for. Now go to the homepage and download the latest drivers. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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August 30th, 2010 12:55am

I updated the drivers and removed AVG, but it is still crashing. I updated the dump files in my Skydrive.
August 30th, 2010 8:40am

I updated the drivers and removed AVG, but it is still crashing. I updated the dump files in my Skydrive. Are you sure? The latest dump still shows the old drivers and AVG: arc.sys Thu May 24 23:27:55 2007 lsi_fc.sys Tue Dec 09 23:46:09 2008 adp94xx.sys Sat Dec 06 00:54:42 2008 adpahci.sys Tue May 01 19:30:09 2007 adpu320.sys Wed Feb 28 01:04:15 2007 nfrd960.sys Tue Jun 06 23:11:48 2006 SiSRaid2.sys Wed Sep 24 20:28:20 2008 sisraid4.sys Wed Oct 01 23:56:04 2008 ql2300.sys Fri Jan 23 00:05:06 2009 ql40xx.sys Tue May 19 03:18:11 2009 but i think the cause is ZoneAlarm: vsdatant.sys remove ZoneAlarm and the issue should be fixed. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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August 30th, 2010 5:41pm

I ran all of the driver updates for my computer on the Hp website, and on the Adaptech website. I have now also removed ZoneAlarm, I'll let you know how it goes.
August 30th, 2010 10:14pm

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