Windows 7 crashes randomly - dump file attached
Good day, I have the following setup: Motherboard: ecs A785GM-M Graphics: ATI HD5670 RAM: 2x2GB 1066MHZ DDR3 Processor: Phenom II 955 AM3 black edition The computer locks up randomly, the last one the screen goes all different colours and then reboots, I have uploaded the dump file to: http://cid-c0a28b44018310ce.skydrive.live.com/browse.aspx/dump%20Files?uc=1&nl=1 Please can someone tell me if it reveals anything? This is really driving me nuts! Many thanks.
May 3rd, 2010 8:43pm

Good day, I have the following setup: Motherboard: ecs A785GM-M Graphics: ATI HD5670 RAM: 2x2GB 1066MHZ DDR3 Processor: Phenom II 955 AM3 black edition The computer locks up randomly, the last one the screen goes all different colours and then reboots, I have uploaded the dump file to: http://cid-c0a28b44018310ce.skydrive.live.com/browse.aspx/dump%20Files?uc=1&nl=1 Please can someone tell me if it reveals anything? This is really driving me nuts! Many thanks. Hi From your dump file, you are experiencing a "0x00000050 PAGE_FAULT_IN_NONPAGED_AREA" This is usually due to timing errors between different components on the system. Microsoft has a fix available for this. Please read the following article. 951418 Stop error in Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2: "0x00000050 PAGE_FAULT_IN_NONPAGED_AREA" After you read the article, scroll to the top of the page and click the View and request Hotfix downloads link. Follow the onscreen instructions to request the hotfix. The hotfix will be emailed to you within 24 hours with instructions about how to install. Let us know if you have more questions. Hope this helps. Thank You for using Windows 7 Ronnie Vernon MVP
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May 4th, 2010 2:26am

Hi, Please try the hotfix Ronnie suggested first. If it does not work, I would like to suggest you update the BIOS and the hardware drivers for Windows 7. If the issue persists, would you please upload more minidump files for further research? You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging. If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Regards,Arthur Li - MSFT
May 4th, 2010 6:17am

Thank you for your help! I will install the hotfix and report back. I have verifier running in the background so if it does crash again hopefully it will provide more detail. Problem is the last time it crashed the system had been running perfectly for about a week and then all of a sudden it crashed 3 times in one day! Thanks again.
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May 4th, 2010 11:46am

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