Windows 7 crashes randomly - dump file attached
hello
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System Information
------------------
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: BGP6710J
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
Page File: 2638MB used, 13706MB available
Display Devices
---------------
Card name: AMD Radeon HD 6800 Series
Manufacturer: ATI Technologies Inc.
psu : 600W thermaltake litepower
i was having from days win 7 crashing and rebooting and some times freezes without any warnings
and the crashed are while working on desktop or internet or at startup of windows
no crashes while gaming until now
the dump file :
http://www.4shared.com/file/PRoAaq83/040411-18595-01.html
please help
April 9th, 2011 11:06am
The other BSODs are for other problems that I was unable to determine the cause.
To check that all is okay with your RAM, run memtest86+. Also, update all your drivers.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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April 9th, 2011 12:35pm
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*
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* Bugcheck Analysis *
*
*
*******************************************************************************
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800a1b3a38
Arg3: fffff8800a1b32a0
Arg4: fffff80002cdccd8
Debugging Details:
------------------
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
MODULE_NAME: Ntfs
FAULTING_MODULE: fffff80002c68000 nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc14f
EXCEPTION_RECORD: fffff8800a1b3a38 -- (.exr 0xfffff8800a1b3a38)
ExceptionAddress: fffff80002cdccd8 (nt+0x0000000000074cd8)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff8800a1b32a0 -- (.cxr 0xfffff8800a1b32a0)
rax=fffffa8009a41710 rbx=2000000000000000 rcx=fffff880032f9180
rdx=0000000000060001 rsi=0000000000000000 rdi=fffff880032f9100
rip=fffff80002cdccd8 rsp=fffff8800a1b3c70 rbp=0000000000000001
r8=0000000000000100 r9=0000000000000000 r10=0000000000060001
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=fffffa8009a3fe40 r15=0000000000000046
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt+0x74cd8:
fffff800`02cdccd8 f0480fba6b4000 lock bts qword ptr [rbx+40h],0 ds:002b:20000000`00000040=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x24
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffffa800aab0b50 to fffff80002cdccd8
STACK_TEXT:
fffff880`0a1b2a78 fffff880`014453d8 : 00000000`00000024 00000000`001904fb fffff880`0a1b3a38 fffff880`0a1b32a0 : nt+0x70740
fffff880`0a1b2a80 00000000`00000024 : 00000000`001904fb fffff880`0a1b3a38 fffff880`0a1b32a0 fffff800`02cdccd8 : Ntfs+0x213d8
fffff880`0a1b2a88 00000000`001904fb : fffff880`0a1b3a38 fffff880`0a1b32a0 fffff800`02cdccd8 fffff8a0`03807140 : 0x24
fffff880`0a1b2a90 fffff880`0a1b3a38 : fffff880`0a1b32a0 fffff800`02cdccd8 fffff8a0`03807140 00000000`00000000 : 0x1904fb
fffff880`0a1b2a98 fffff880`0a1b32a0 : fffff800`02cdccd8 fffff8a0`03807140 00000000`00000000 fffff880`01428487 : 0xfffff880`0a1b3a38
fffff880`0a1b2aa0 fffff800`02cdccd8 : fffff8a0`03807140 00000000`00000000 fffff880`01428487 fffff880`01470d38 : 0xfffff880`0a1b32a0
fffff880`0a1b2aa8 fffff8a0`03807140 : 00000000`00000000 fffff880`01428487 fffff880`01470d38 fffff880`0a1b4110 : nt+0x74cd8
fffff880`0a1b2ab0 00000000`00000000 : fffff880`01428487 fffff880`01470d38 fffff880`0a1b4110 fffff880`0a1b4110 : 0xfffff8a0`03807140
STACK_COMMAND: kb
FOLLOWUP_IP:
Ntfs+213d8
fffff880`014453d8 ?? ???
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: Ntfs+213d8
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: Ntfs.sys
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwner
---------
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Bug Check Code 0x24: http://msdn.microsoft.com/en-us/library/ff557433(VS.85).aspx
Please run chkdsk /r /f
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner
Microsoft Certified Professional
Microsoft Certified Systems Administrator: Security
Microsoft Certified Systems Engineer: Security
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
April 9th, 2011 12:55pm
hi
these are more dump files
hope you check them to confirm that they are of the same error
http://www.4shared.com/file/8pNLEhFV/040811-23524-01.html
http://www.4shared.com/file/5CMul3QQ/040811-24039-01.html
Free Windows Admin Tool Kit Click here and download it now
April 9th, 2011 1:21pm
The other BSODs are for other problems that I was unable to determine the cause.
To check that all is okay with your RAM, run memtest86+. Also, update all your drivers.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student Partner
Microsoft Certified Professional
Microsoft Certified Systems Administrator: Security
Microsoft Certified Systems Engineer: Security
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
memory test s done by windows and no problems they pass
all drivers are updated recently
April 9th, 2011 1:27pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800a1b3a38
Arg3: fffff8800a1b32a0
Arg4: fffff80002cdccd8
Debugging Details:
------------------
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
MODULE_NAME: Ntfs
FAULTING_MODULE: fffff80002c68000 nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc14f
EXCEPTION_RECORD: fffff8800a1b3a38 -- (.exr 0xfffff8800a1b3a38)
ExceptionAddress: fffff80002cdccd8 (nt+0x0000000000074cd8)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff8800a1b32a0 -- (.cxr 0xfffff8800a1b32a0)
rax=fffffa8009a41710 rbx=2000000000000000 rcx=fffff880032f9180
rdx=0000000000060001 rsi=0000000000000000 rdi=fffff880032f9100
rip=fffff80002cdccd8 rsp=fffff8800a1b3c70 rbp=0000000000000001
r8=0000000000000100 r9=0000000000000000 r10=0000000000060001
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=fffffa8009a3fe40 r15=0000000000000046
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt+0x74cd8:
fffff800`02cdccd8 f0480fba6b4000 lock bts qword ptr [rbx+40h],0 ds:002b:20000000`00000040=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x24
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffffa800aab0b50 to fffff80002cdccd8
STACK_TEXT:
fffff880`0a1b2a78 fffff880`014453d8 : 00000000`00000024 00000000`001904fb fffff880`0a1b3a38 fffff880`0a1b32a0 : nt+0x70740
fffff880`0a1b2a80 00000000`00000024 : 00000000`001904fb fffff880`0a1b3a38 fffff880`0a1b32a0 fffff800`02cdccd8 : Ntfs+0x213d8
fffff880`0a1b2a88 00000000`001904fb : fffff880`0a1b3a38 fffff880`0a1b32a0 fffff800`02cdccd8 fffff8a0`03807140 : 0x24
fffff880`0a1b2a90 fffff880`0a1b3a38 : fffff880`0a1b32a0 fffff800`02cdccd8 fffff8a0`03807140 00000000`00000000 : 0x1904fb
fffff880`0a1b2a98 fffff880`0a1b32a0 : fffff800`02cdccd8 fffff8a0`03807140 00000000`00000000 fffff880`01428487 : 0xfffff880`0a1b3a38
fffff880`0a1b2aa0 fffff800`02cdccd8 : fffff8a0`03807140 00000000`00000000 fffff880`01428487 fffff880`01470d38 : 0xfffff880`0a1b32a0
fffff880`0a1b2aa8 fffff8a0`03807140 : 00000000`00000000 fffff880`01428487 fffff880`01470d38 fffff880`0a1b4110 : nt+0x74cd8
fffff880`0a1b2ab0 00000000`00000000 : fffff880`01428487 fffff880`01470d38 fffff880`0a1b4110 fffff880`0a1b4110 : 0xfffff8a0`03807140
STACK_COMMAND: kb
FOLLOWUP_IP:
Ntfs+213d8
fffff880`014453d8 ?? ???
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: Ntfs+213d8
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: Ntfs.sys
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwner
---------
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Bug Check Code 0x24: http://msdn.microsoft.com/en-us/library/ff557433(VS.85).aspx
Please run chkdsk /r /f
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student Partner
Microsoft Certified Professional
Microsoft Certified Systems Administrator: Security
Microsoft Certified Systems Engineer: Security
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Ne
disk check is done and no errors found
Free Windows Admin Tool Kit Click here and download it now
April 9th, 2011 1:36pm
Hi,
After checking the mini dump files, I suspect this should be a kernel mode crash issue. To troubleshoot this kind of kernel crash issue, we need to debug the
crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be
advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
I hope the problem will be resolved soon. Thank you for your time and cooperation!
Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
April 12th, 2011 7:38am