Windows 7 computers can't find HP printers on network
Our customer recently bought 4 new HP Pavilion Slimline s5310t PCs with Windows 7 64-bit. We successfully added them to the Windows Server 2003 domain. The customer has 2 HP LaserJet 4250 tn printers that are networked with IP addresses. I successfully added the 2 printers to 2 of the Windows 7 computers. I chose "Add a local printer", "Add a new port" and typed in the IP addresses. It automatically found the printers and installed the correct driver. When I used the same process on the other 2 Windows 7 computers, I got an error that says, "Additional port information required. The device is not found on the network...." It asks for me to choose the "Device Type". I've tried several device types, but it can't find the printers. The 2 computers that can't connect to the printers are in the same Windows Server 2003 domain as the other 2 that can. They are attached to the same switch as the other 2. They all can browse the network & internet. Any ideas? Thanks!
February 15th, 2010 11:25pm

Hi, Can the problematic machines ping the network printer successfully? At this stage, I suggest you perform the following steps to troubleshoot the issue. Open "Devices and Printers" window and click "Add a printer". Please select "Add a network, wireless or Bluetooth printer" and check whether the network printers exist in the Printer list. If so, please select it and click Next to install. Otherwise, please click "The printer that I want isn't listed" and type the printer name or directory to search it. Can the network printer be located now? If there is any error message, please capture and upload it For more information, please refer to the link below: Installing Printer Ports Thanks, Novak
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February 17th, 2010 6:24am

Hello, I have the same problem; The network has a printer, a HP color laserjet CM2320fxi, which functions fine. I can install it in windows 7 with no problems (however there is a warning sign on the printer icon, but when i open the trouble shooter, it concludes that nothing is wrong.. This printer is installed fine! When i try to print something (e.g. a screendump in irfan view) i cannot select this printer..
April 15th, 2010 12:35pm

I have the same problem. Windows 2003 domain and print server, HP Laserjets (4100, 4050), Windows 7 clients. Add new printer on clients, network printer, the list of printers is correct, click to select printer, but on some of the clients during the process of getting the driver from the print server it obviously is not found because it goes on to Windows Updates for a long time before failing. Successful clients find the driver from the server in a short time and ask whether to install it.Clients are exactly the same in every way that I can detect.Tried adding as local port direct to the ip of the printer, takes a long time, finally get error of not understanding what kind of network port, etc... Thanks for any help.
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April 16th, 2010 1:42am

I have the same problem aswell... any fix?
August 4th, 2010 2:41am

I have the same problem: Printer is an HP Color LaserJet CP1518ni (10.1.1.7) Connected directly to network hub DSL-G604T (10.1.1.1) via ethernet cable. Computer is HP Mini (10.1.1.3) running Windows 7 connected wirelessly to the same hub. The printer driver is already installed successfully. I had previously connected the printer via USB to the HP Mini and printed that way. Now when I disconnect USB and attempt to connect via network, Windows 7 can't detect the printer, even though I know its IP address. I even just added its IP address to the list of Static IP Assignments. There's a bug here somewhere, but I'll be blowed if I can figure it out.James Hippolite MCPD (Web), MCITP (DB), MCT
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December 11th, 2010 2:39am

did anyone ever find a solution? i'm having the same issue
January 24th, 2011 6:58pm

THIS ISNT REALLY A FIX FOR CONNECTING DIRECTLY TO THE PRINTER - BUT I WAS ABLE TO GET THE PRINTER TO WORK ON MY WIN7 MACHINE BY SHARING THE PRINTER ON MY SERVER... NOW IT WORKS LIKE A CHARM...
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January 24th, 2011 7:58pm

Check to see if your firewall (e.g., McAfee) is blocking network access to spoolsv.exe. After every upgrade, McAfee is notorious for alerting about every access, and I unthinkingly responded block when it asked if I should allow spoolsv.exe unlimited access to the network. As a result, that one machine could not access any printers, but all of my other systems, including Linux, had full access! Not an obvious problem, and the fix was hard to find.
July 7th, 2011 5:04am

Was there a solution for this issue? Mine is very similiar and I haven't been able to find an answer yet. Windows Server 2003 HP Laserjet P2055dn - Printer is shared Windows 7 (32-bit) Machines I am unable to find the printer in the listing, but I can use the "my printer isn't listed" option. Though the work around is a fix for the issue, I would like to be able to see my shared printers in the listing. I also have Windows XP Machines that DO see the printer on the list, but when I use a windows 7 machine the printer is no where to be found. If there is anyone who can solve my issue i would greatly appreciate it! :)
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July 22nd, 2011 10:54am

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