Hi, I have read through other similar posts, but none seem to help me resolve my problem. I purchased Windows 7 Ultimate and installed/activated it to by PC in Jan 2010. Last night; 12th April (3 months later), I recieved a message telling me this copy of Windows 7 is not genuine or is being used by another computer. I ran the diagnostics tool as recommended by other posts (see below). Please help! Thank you Chris Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a2 Windows Product Key: *****-*****-3DGMV-WWHX2-FJCW9 Windows Product Key Hash: qlgc+0j7+7+BK8AzkiwCB+GflKQ= Windows Product ID: 00426-068-3390857-86941 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7600.2.00010100.0.0.001 ID: {D9EA40F1-C88B-422F-B0BF-767D68712296}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7600.win7_gdr.101026-1503 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D9EA40F1-C88B-422F-B0BF-767D68712296}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJCW9</PKey><PID>00426-068-3390857-86941</PID><PIDType>5</PIDType><SID>S-1-5-21-302918200-2985500268-513978891</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060912000000.000000+000</Date></BIOS><HWID>DCB93607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65321</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00172-068-339085-00-2057-7600.0000-1032011 Installation ID: 004223214884152696368586525861429014024366864981576245 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: FJCW9 License Status: Notification Notification Reason: 0xC004F200 (non-genuine). Remaining Windows rearm count: 3 Trusted time: 13/04/2011 07:34:37 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C4A2 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:13:2011 07:06 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEAonbEykDwpgyA+OzYkkUu9wiFTLLOcBKCElt4IiqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC A M I OEMAPIC FACP A M I OEMFACP MCFG A M I OEMMCFG OEMB A M I AMI_OEM

Suggest you post the Diagnostic Report to the forum dedicated to Validation issues: Windows 7 Genuine Advantage Validation Issues (Windows 7)MowGreen Windows Expert IT Pro - Consumer Security *-343-* FDNY NEVER FORGOTTEN

FYI, BroMow: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/629e6c03-ea2d-42dc-92ee-65a4f904365c~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft