Hello, I am using Windows 7 home premium on my new HP computer. I am using the backup feature trying to get it to work after trying several times. I am using a CD R in my DVD drive, and it only gets a certain % done 55%, 70%, now 100% complete, but it does not complete, or eject the CD, it just says backup is currently in progress, 100% complete, but it does not complete. Thanks for any advice and help.

Hi, Based on your description, the backup process with CD could not be finished. We could take the following steps to troubleshoot: 1. Test if you could finish a CD burning task. 2. Try another type of recordable disk, such as a DVD, and see how it works. 3. Check if the backup process will be completed when backing up to another location, such an external drive. Hope it helps. Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.