Hi. One of my clients is running windows 7 home premium, and upgrade from windows vista home premium. His system was infected with a couple of malicious items and I've removed them. Now, I am receiving an error message when trying to download windows updates. getting an error code of 8024402C.has anyone encountered this problem before?thank you for your time and consideration

http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-8024402C

Hi,Befor trying for anything, turn off firewall program, antispyware program and try again to initiate update.Regards from http://www.windowsadmin.info [If this answer helps you to resolve the issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. This will help others to find the answers faster]

Thank you for the suggestion, but this never works. i have reset all of the default services in widows 7 and still cannot perform updates. there is no AV software installed and firewall is turned off for both Home/Work and Public Networks

Thank you for your replyAll protection software has all been uninstalled and Home/Work and Public firewall has been disabled.

Bryan can the pc get to any of the MS websites?? like windowsupdate.microsoft.comHave you cleaned out the windows/prefecth folder, reset IE to default and deleted the temp files??? can you go here can the full service scan??http://onecare.live.com/site/en-Us/center/whatsnew.htm

yes i have cleaned out the prefetch, deleted all cookies, ran ccleaner and other programs to remove junk files, and restored IE 8 to default settings from the Advanced tab on the Internet Options dialog box. Still nothingeven on 3 of my win 7 PCs cannot run any version of windows live one care scanner

Windows Live One Care does not run on Windows 7, see notice here http://onecare.live.com/standard/en-US/activation/oc_eol_guidance.htm Windows Security Essentials has replaced it which is free. HOW LONG CAN I USE MY WINDOWS LIVE ONECARE SUBSCRIPTION? Current OneCare customers will continue to receive signature updates and support throughout the duration of their subscriptions to ensure subscribers remain protected and have ample time to find another security solution for their PC. However, OneCare will not be updated to run on Windows 7. Customers moving to Windows 7 will need to move to a new security solution and may be eligible for a refund. MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

The link is not for one care it is for The Live safety scanner, which works fine on win 7.

ahhh yes, that last word in the sentence that my eyes refused to look at LOL :( that's what I get for not reading your sentence above that (my eyes are killing me anyways) changing of seasons drying my eyes out. MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

And we ASSUME Bryan's clock is right..Right??

Hello Bryan, According to your problem description, I suggest you use the troubleshoot utility to narrow down the reason of the issue first. 1. Click Start-> Control Panel. 2. Switch to Large icon view and click troubleshooting icon. 3. Click System and Security. 4. Click Windows Update and click Next. 5. The wizard will check and solve most of the known problem. If the problem still persists, let us continue with the following instructions. General Windows Update Troubleshooting The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues. Stopping services pertaining to Windows Update 1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. 2. If you receive a notification from User Account Control simply click Continue. 3. At the command prompt, type the following, commands and then press ENTER after each command. net stop wuauserv net stop bits net stop cryptsvc 4. Please do not close the Command Prompt window. Renaming folders pertaining to Windows Update 1. At the command prompt, type the following commands, and then press Enter after each command: 2. ren %systemroot%\System32\Catroot2 Catroot2.old 3. ren %systemroot%\SoftwareDistribution SoftwareDistribution.old 4. Please do not close the Command Prompt window. Registering DLL’s pertaining to Windows Update 1. Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT 2. If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its icon. -or- 3. You can manually type each command at the command prompt: regsvr32 c:\windows\system32\vbscript.dll /s regsvr32 c:\windows\system32\mshtml.dll /s regsvr32 c:\windows\system32\msjava.dll /s regsvr32 c:\windows\system32\jscript.dll /s regsvr32 c:\windows\system32\msxml.dll /s regsvr32 c:\windows\system32\actxprxy.dll /s regsvr32 c:\windows\system32\shdocvw.dll /s regsvr32 wuapi.dll /s regsvr32 wuaueng1.dll /s regsvr32 wuaueng.dll /s regsvr32 wucltui.dll /s regsvr32 wups2.dll /s regsvr32 wups.dll /s regsvr32 wuweb.dll /s regsvr32 Softpub.dll /s regsvr32 Mssip32.dll /s regsvr32 Initpki.dll /s regsvr32 softpub.dll /s regsvr32 wintrust.dll /s regsvr32 initpki.dll /s regsvr32 dssenh.dll /s regsvr32 rsaenh.dll /s regsvr32 gpkcsp.dll /s regsvr32 sccbase.dll /s regsvr32 slbcsp.dll /s regsvr32 cryptdlg.dll /s regsvr32 Urlmon.dll /s regsvr32 Shdocvw.dll /s regsvr32 Msjava.dll /s regsvr32 Actxprxy.dll /s regsvr32 Oleaut32.dll /s regsvr32 Mshtml.dll /s regsvr32 msxml.dll /s regsvr32 msxml2.dll /s regsvr32 msxml3.dll /s regsvr32 Browseui.dll /s regsvr32 shell32.dll /s regsvr32 wuapi.dll /s regsvr32 wuaueng.dll /s regsvr32 wuaueng1.dll /s regsvr32 wucltui.dll /s regsvr32 wups.dll /s regsvr32 wuweb.dll /s regsvr32 jscript.dll /s regsvr32 atl.dll /s regsvr32 Mssip32.dll /s Restarting services pertaining to Windows Update 1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. 2. If you receive a notification from User Account Control simply click Continue. 3. At the command prompt, type the following, commands and then press ENTER after each command. net start wuauserv net start bits net start cryptsvc exit 4. Now please check for updates using Windows Update to see if the issue has been resolved. Good luck! Andy