Windows 7 Update Hangs
Received some automatic updates last night on my son's laptop (Win 7 / 64 Bit), let them install and then it asked to do a restart. Let it do a restart and it ran a chk dsk and has now been hung on "configuring updates 44% - do not turn off your computer" for over 10 hours. What do I do now? Any help would be appreciated. Thanks
March 12th, 2010 8:55pm

Hi please follow this steps: STEP 1. As your computer restarts erratically over and over and reaches the point where you see the “(c) Microsoft” and the moving lines, hold the Power button down until it shuts off your computer completely. STEP 2. Turn on computer. Now your computer is going to start in the “Windows Startup Repair” diagnostic mode. Press ENTER so that the “Startup Repair” may commence. I let it ran until the search was done and I got the message “Windows cannot repair this computer automatically” STEP 3 Look down for the “View advanced option for system recovery and support” and CLICK on. You’ll be prompted to “System Recovery Option”; select your keyboard language (US) and click NEXT button. STEP 4 Now you are in the “Administrator Account”. In the “User name” pop up, change “Administrator” to “user” (which is you). Than enter your usual “log in” password (if you have one on your computer) and press NEXT. STEP 5 .You are now in the “Choose a recovery tool”. Go down to “Command Prompt” and CLICK on. You are prompted in to the MS DOS/ text mode. STEP 6. In here simply apply this commands. type: prompt winsxs (press enter) type: move C:\windows\winsxs\pending.xml text.xml (press enter) type: exit and restart computer I want to be a MVP! | Computer Technician
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March 12th, 2010 11:57pm

Would you mind explaining what this is supposed to accomplish? From what I can see, this effectively renames pending.xml to text.xml, which I'm guessing eliminates the previously staged Windows Update. Also looks like you copied that verbatim from here: Winsxs | Joaquim Anguas without any attribution. Edit: Sorry, that sounded accusatory, didn't mean it that way. Just wondering if that is normal, accepted practice here. Rich Why can't I be different and original like everybody else? - Vivian Stanshal
March 13th, 2010 1:15am

Hi, I would like to suggest you run System Restore in System Recovery Options. After that, you should be able to log into Windows 7. Now, you may try to install Windows Updates in Clean Boot. If the issue persists, would you please send me more information for analyzing. For your convenience, I have created a workspace for you. You can upload the information files to the following link. (Please choose "Send Files to Microsoft") Workspace URL: https://sftasia.one.microsoft.com/choosetransfer.aspx?key=edeaabc0-bb28-4538-bf31-2868996417fc Password: gNMI7hElF0 Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser. Meanwhile, please note that files uploaded for more than 72 hours will be deleted automatically. Please ensure to notify me timely after you have uploaded the files. Thank you for your understanding. WindowsUpdate.log ====================== 1. Press the Windows key and the R key at the same time, type: %windir% and press Enter. 2. Locate a file named "WindowsUpdate.log" and send it to us. Regards,Arthur Li - MSFT
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March 15th, 2010 6:19am

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