Windows 7 Unexpected shutdown Blue screen error
I am running Windows 7 64bit on a new HP Pavilion desk top that came with Windows 7 installed. The systems shutdown for no apparent reason and goes back to log in screen. When I reboot, this is the message I get.Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA800787F010 BCP2: FFFFF88004829490 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\110209-17316-01.dmp C:\Users\Molson\AppData\Local\Temp\WER-1178946-0.sysdata.xmlPLEASE HELP! This is getting old. It happens several times a day!
November 4th, 2009 4:56am

Hi, I suggest updating BIOS and device drivers from HP first. If the issue persists, test it in Safe Mode: Restart your computer and start pressing the F8 key on your keyboard. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. In addition, you can upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it: 1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Please upload the ZIP file.Vivian Xing - MSFT
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November 5th, 2009 6:02am

I uploaded the Dump file to you from my SkyDive. What do I do now, Wait?
December 9th, 2009 8:36am

Hi,Please let us know the link of your file. Regarding SkyDrive: 1. As an important note, if you do not want others to access the uploaded files, when uploading the file, please expand the "Share with" box, choose "Select people...", and thentype my Windows Live ID "v-vxin@hotmail.com" (without the quotation marks) in the Individual box. For detailed steps on how to upload files with SkyDrive, please refer to: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 Vivian Xing - MSFT
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December 9th, 2009 8:52am

Hi Vivian, My Dell Studio 15 Laptop giving some kind of error and i have attached the log files. My laptop works fine with vista, but after i upgrade to windows 7. I need your help Ravi
December 24th, 2009 9:54pm

Hi Ravi,I suggest posting your issues in a new thread to better understand the problem & reply for all community members, which will also make the whole thread clearer, concise and fast the reply for your reference. Thank you.Vivian Xing - MSFT
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December 25th, 2009 5:58am

hi am having slight problems with my toshiba satalite lab top i just got about a month ago its my second i got from wal mart i keep getting blue screens can anyone tell me wat this mean: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 50 BCP1: FFFFF8A0098C3000 BCP2: 0000000000000000 BCP3: FFFFF88003EA9C02 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\012510-25459-01.dmp C:\Users\trjamal545\AppData\Local\Temp\WER-136017-0.sysdata.xml
January 25th, 2010 8:41am

PLSSSSSSSS HELP ME Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 50 BCP1: EFEA3B46 BCP2: 00000000 BCP3: 82A5044A BCP4: 00000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\060110-13156-01.dmp C:\Users\abhi\AppData\Local\Temp\WER-25796-0.sysdata.xml Read our privacy statement online: If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt THIS IS HA[[ENING AGAIN AND AGAIN TELL ME WHT SHLD I DO........?
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June 1st, 2010 11:27am

Hi, please can some one help me. MY blue screen seems to happen alot when I'm on the web. I have attached my error report below. <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 415 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-520092929 1073786111 9 0 415 0;} @font-face {font-family:"Segoe UI"; panose-1:2 11 5 2 4 2 4 2 2 3; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-520084737 -1073683329 41 0 479 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin-top:0cm; margin-right:0cm; margin-bottom:10.0pt; margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} .MsoPapDefault {mso-style-type:export-only; margin-bottom:10.0pt; line-height:115%;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 2057 Additional information about the problem: BCCode: d1 BCP1: 00000000 BCP2: 00000002 BCP3: 00000000 BCP4: 8B04528F OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\082610-22183-01.dmp C:\Users\Akanbi\AppData\Local\Temp\WER-59186-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Please let me know if you need more information or have a solution to this query. Thanks.
August 29th, 2010 3:47am

Hi, I'm suffering with this problem at the mo. I notice you told the author to update bios and device drivers. I'm not the best at IT and don't understand this, could you explain it to me? Or should I open a new post? Thanks Alice Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 1000007e BCP1: FFFFFFFFC0000006 BCP2: FFFFF80002B5B8E3 BCP3: FFFFF88002ED0698 BCP4: FFFFF88002ECFF00 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\100610-15927-01.dmp C:\Windows\System32\config\systemprofile\AppData\Local\Temp\WER-472714-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
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October 6th, 2010 6:08am

BCCode: 1 000007e BCP1: FFFFFFFFC0000006 The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M bug check has a value of 0x1000007E . This indicates that a system thread generated an exception which the error handler did not catch. // // MessageId: STATUS_IN_PAGE_ERROR // // MessageText: // // The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x. // #define STATUS_IN_PAGE_ERROR ((NTSTATUS)0xC0000006 L) Check your HDD for errors."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
October 6th, 2010 7:36am

Hi Vivian, I have been experiencing the exact same problem as the thread starter. I have uploaded my dumpfiles onto skydrive and I hope you can help me check it too. Thank you so much!
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October 31st, 2010 2:00am

Hi Vivian, I have been experiencing the exact same problem as the thread starter. I have uploaded my dumpfiles onto skylive and I hope you can help me check it too. Thank you so much!
October 31st, 2010 2:01am

you must post a link to your SkyDrive."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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October 31st, 2010 8:27am

Hi, I am so sorry for being a noob but do I just cut and paste the URL up here?
October 31st, 2010 9:39am

Hi, I uploaded it as a zip file http://cid-5e235ffe96185c81.office.live.com/self.aspx/Dump%20Files/Dump%20Files.zip
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October 31st, 2010 9:44am

Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE http://msdn.microsoft.com/en-us/library/ff559329%28VS.85%29.aspx Arguments: Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem. THREAD fffffa8004169b60 Cid 0004.0038 Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (Executive) KernelMode Non-Alertable fffffa8007baa960 NotificationEvent IRP List: fffffa8004121330: (0006,03a0) Flags: 00060070 Mdl: 00000000 Not impersonating GetUlongFromAddress: unable to read from fffff80002c05b74 Owning Process fffffa8004151040 Image: System Attached Process N/A Image: N/A fffff78000000000: Unable to get shared data Wait Start TickCount 262008 Context Switch Count 1109 NoStackSwap ReadMemory error: Cannot get nt!KeMaximumIncrement value. UserTime 00:00:00.000 KernelTime 00:00:00.000 Win32 Start Address nt!ExpWorkerThread (0xfffff80002a9c850) Stack Init fffff880033b6db0 Current fffff880033b6180 Base fffff880033b7000 Limit fffff880033b1000 Call 0 Priority 13 BasePriority 12 UnusualBoost 1 ForegroundBoost 0 IoPriority 2 PagePriority 5 Child-SP RetAddr : Args to Child : Call Site 00000000`0000000d : nt!KiSwapContext+0x7a 00000000`0000000c : nt!KiCommitThreadWait+0x1d2 00000000`00000700 : nt!KeWaitForSingleObject+0x19f fffff880`009ea180 : hpdskflt +0x2bcf Image path: \SystemRoot\system32\DRIVERS\hpdskflt.sys Image name: hpdskflt.sys Timestamp: Fri Jul 16 17:02:38 2010 From what I can see it is a HP driver for your HP Pavilion dm4 Notebook. So update it. "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
October 31st, 2010 5:07pm

Thanks so much. I think it is the HP quick launch that is giving me a problem it keeps having glitches and I have to constantly uninstall and install it. Thank you again!
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November 1st, 2010 9:56am

Thanks so much. I think it is the HP quick launch that is giving me a problem it keeps having glitches and I have to constantly uninstall and install it. Thank you again! you're welcome"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
November 1st, 2010 10:58am

Hello Mr.Vivan, I'm surendar I am running windows 7 premium 64-Bit on my DELL studio '15 laptop. The systems shutdown for no reason and goes back to log in screen and asks for 1.)windows startup repair 2.)start windows normally (either way i'm getting same problem ) When I log in,the message i got is. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: f4 BCP1: 0000000000000003 BCP2: FFFFFA8005A14B30 BCP3: FFFFFA8005A14E10 BCP4: FFFFF800031925D0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\012611-27877-01.dmp C:\Users\Surendar\AppData\Local\Temp\WER-82118-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt As many of them do get this problem I hope with an solution to this problem. I have uploaded and mailed the Dump file to your mail id "v-vxin@hotmail.com". my mail-id : "surendarg@live.com" PLEASE DO RESPOND.
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January 26th, 2011 5:22am

Hi Vivian The same has happened with me so i have uploaded the dump folder My email is jackchilcote@hotmail.com Please check it out thanks Jack Chilcote
March 23rd, 2011 8:49am

Hi Vivian, I'm having the same issue with my HP dm4 1160us. I bought it 3 days ago and all the sudden it occasionally has an unexpected shut down in which it just reboots or a blue screen shows up. please let me know what I can do about this issue. My email is joshuawu626@hotmail.com. looking forward to your advice. Thanks, Josh
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April 4th, 2011 4:14pm

Hi, My name is Rio. I have same problem, and i am searching for solution. I have uploaded my dump.rar file with your mail ID which you have given above. please check for my system recovery from this blue screen errors. here is link below. https://cid-07b9a15033f7b375.office.live.com/self.aspx/Minidump/Minidump.rar I am waiting for your reply. Thanks. With regards, Rio
May 28th, 2011 6:15am

i have uploaded my dump file please chek it ............. '" https://cid-49d1b9a14b46dfac.skydrive.live.com/redir.aspx?resid=49D1B9A14B46DFAC!104 " please check it thanx in advance...
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June 2nd, 2011 5:18am

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