Windows 7 Ultimate updates fail to install
Automatic update downloaded 3 updates this week. They go thru the setup process when you shut down and then continue the updates on next startup. Problem is that none of the updates have taken and so I go through the same processes every time I shut off and restart the machine. I've seen this problem before but I can't remember how to fix it. I believe it may involve deleting the downloaded update files and trying again. Can someone please help. Thanks- Ron
September 30th, 2010 5:37pm

Hi Ron, First, please let me know the names and IDs for the three failed updates. I suggest going to use the built in troubleshooter to fix this issue. Please refer to the following link for the detailed information: Troubleshoot problems with installing updates However, if the issue persists, it can be caused by several factors. In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again via Windows Update. NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting. Step 1: Verify the relevant Windows Update services ======================================= 1. Click the "Start" Button, in "Start Search" box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Double click the service "Windows Update". 3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service. 4. Please repeat the above steps with the "Background Intelligent Transfer Service" service. You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know. Step 2: Rename the Windows Update related folders. Please refer to the steps in the following KB article: Error code when you try to use Windows Update or Microsoft Update to install updates: "0X80248007" (the steps are also applied to Windows 7) Step 3: Try to perform update in Clean Boot. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information. How to capture a screenshot ====================== 1. Press the Print Screen key (PrtScn) on your keyboard. 2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter. 3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save". 4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot". 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save". How to collect the System Information ============================= The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps: 1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information. 2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save. How to collect the WindowsUpdate.log file ================================ 1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log" 2. Now click on the "File" menu and then click on the "Save As". 3. From the left panel, click "Desktop" and click the Save button. You can refer to the following link to upload the information: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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October 1st, 2010 2:37am

Hi Ron, How are you doing? I am just checking to see how things are going there on this issue. If you would like further assistance, please do not hesitate to let me know. It is my pleasure to help. :) Thanks, and have a great day! Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
October 3rd, 2010 10:17pm

Hi Ron, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Best Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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October 6th, 2010 1:26am

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