Windows 7 Ultimate 64 bit: Events and Errors
Clicking on “Event Log Online Help” (every event in “Event Viewer”) results in: Page: http://www.microsoft.com/technet/support/ee/SearchResults.aspx?Type=1&Fallback=1&Source=Application%20Hang&ID=1002&Product=Windows%20Operating%20System&Version=6.1.7600.16385&Language=6153 “Events and Errors Message Center”: “Results for: Microsoft Product: Windows Operating System; Version: 6.1.7600.16385; Event ID: X; Event Source: Y” “No results were found for your query. Please see Search Help for suggestions.” Fulco
June 30th, 2010 12:07pm

Hi, By default, Event Log Online Help redirects to Events and Errors Message Center. It seems that the path of MicrosoftRedirectionURL is incorrect. Please look into the following registry and modify the URL path: 1) Click Start and type: regedit in the Search box. 2) Open Registry Editor and find the entry: HKLM\Software\Microsoft\Windows NT\CurrentVersion\EventViewer 3) Double click the MicrosoftRedirectionURL and change the path using: http://go.microsoft.com/fwlink/events.asp The above link navigates to Events and Errors Message Center. If the issue persists, you can use the following URL instead: http://www.microsoft.com/technet/support/ee/ee_basic.aspx Now you should open Event Log Online Help correctly. Best Regards Dale Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
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July 1st, 2010 10:23am

The regestry key "MicrosoftRedirectionURL" was: "http://go.microsoft.com/fwlink/events.asp" So I changed it to "MicrosoftRedirectionURL". [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Event Viewer] "MicrosoftRedirectionProgram"=hex(2):00,00 "MicrosoftRedirectionProgramCommandLineParameters"="" "MicrosoftRedirectionURL"="http://www.microsoft.com/technet/support/ee/ee_basic.aspx" Still: Clicking on Event results in: http://www.microsoft.com/technet/support/ee/ee_basic.aspx?ProdName=Microsoft%c2%ae+Windows%c2%ae+Operating+System&ProdVer=6.1.7600.16385&EvtID=3&EvtSrc=Microsoft-Windows-Kernel-EventTracing&LCID=6153 Events and Errors Message Center Find detailed message explanations, recommended user actions, and links to additional support and resources. To perform a search, enter the Search for, Microsoft Product and then click Go. These values can be found in the Event Viewer logs. Fulco
July 1st, 2010 10:50am

I have the same behavior while clicking Event Log Online Help within a specific Event Properties searching Event ID or Event Source directly from Event Viewer. If you click the Help, Event Log Online Help in the Actions panel without searching, it will open Events and Errors Message Center normally. As a work around, please manually type Event ID and Event Source to search the result in Events and Errors Message Center. Best Regards Dale Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
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July 1st, 2010 12:41pm

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