Windows 7 Recurrent Random Blue Screen
Hi All Hope you can help me with this Blue Screen problem with mu Windows 7 Ultimate eval copy...I've been getting random Blue Screen errors lately. By random I mean that every 3 sessions out of 5 ends in a Blue Screen. 1. When playing games - Torchlight, The Witcher, Modern Warfare 2, etc. - happens expectedly when playing - just a matter of how long it will happen (sometimes you can play for 2 hours straight, sometimes in just 15 minutes) - usually ends with a repeating BURRRR sound as per the last sound file played before hanging up. 2. Heavy surfing using the latest Mozilla Firefox browser(v.3.5.5) - 30% chance that it will happen Here are my relevant system specs: AMD Athlon 7850 Dual-Core Processor 2.80 Ghz RAM: 4.00 GB DDR II SDRAM Win 7 32-bit motherboard: Gigabyte GA-MA78GM-US2H rev.1.0 Nvidia GeForce 7600 GS Driver Date: 9/27/2009 Driver version:8.16.11.9107 I have also secured this system with an APC UPS 500 ES power backup unit to ensure it doesn't get damaged by power interruptions. Here's the latest problem details that Windows 7 had in its report: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7100.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 124 BCP1: 00000000 BCP2: 86591024 BCP3: B4302000 BCP4: 00000135 OS Version: 6_1_7100 Service Pack: 0_0 Product: 256_1 And I wrote down the relevant codes on the Blue Screen - this is all it shows aside from the normal "If this is the first time ..." text. STOP: 0x00000124 (0x00000000,0x86591024,0xB4302000,0x00000135) Note that this is the latest set of codes. It was different 2 sessions ago. I'm asking anybody's opinion on this as this was not a problem on this system when I was using Win XP on it. I did a fresh install (not an upgrade) to Win 7 early this year. I was not able to track whether it was a software installation or upgrade that led to these Blue Screens. Same hardware I used since Win XP, though - no changes. I hope you can help me determine what the problem is - software or hardware so I can take the appropriate steps (whether I should re-install, or just update drivers, or change hardware components or, worse case - going back to Win XP). Thank you very much.
November 26th, 2009 4:33am

Hello customer, First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.. If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are). To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. I hope the problem will be resolved soon. Thanks! Andy
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November 26th, 2009 12:37pm

Thanks for the quick reply, Andy. I'll do the steps you described above during this weekend and come back here with the results. Yeah, hopefully these work. ;)
November 26th, 2009 6:53pm

Hello, I've stumbled across this similar problem-looking for experts, even Dell's technical help was not close enough. Here's my story and I hope you can help me, I appreciate your time. I was not originally the user-my stepdad was and we would download and install chinese products to play chinese chess or to view movies and such. It was a Dell Dimension E521. I've experienced Blue screens and know it would disappear after holding down power button and releasing it would be fine. Until one day he called me to see the problem, the Blue Screen this time was different, it would load windows, but then half way before it reaches the windows desktop, Blue Screen error shows up and it will do that every time is it turned off/on repeatedly. I have left it like that for about 4 years and decided to take action on fixing it. The problem is because of many family pictures on the Dell computer, I don't want to risk losing it by using the disc to bring to normal-I don't really know where the disc is. I forgot to include, any kind of start up is not successful-Safe Mode/Normal/Starting with last known session available all does not work, it's frustrating. Thanks for looking into this-If you can't solve it, then let me know so I won't give up looking, thanks for everything.
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May 21st, 2010 5:36am

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