Windows 7 Random restarts - Error 41, no bugcheck information
Windows 7 Random restarts - Error 41, no bugcheck information
Hi,
I’m new here and having difficulties! We have recently rolled out Windows 7 32bit to our Dell laptops, maybe you can help:
Symptoms
The computer randomly restarts with no warning, error message or BSOD.
(In most cases the computer will restart, in a few cases it turns off).
Upon reboot the computer would give the recovery screen with the options for safe mode etc.
Event Viewer shows Event 41 (full log below) but no other obvious/relevant entries around that time are shown.
Event 41 does not contain any bugcheck information; it is always 0x0.
The affected laptop models are: E6320, E6220 and E4310.
Unaffected laptops are: E4300 and all desktops (Optiplex 750, 780)
Known Crash Scenarios
Using Excel
Browsing with IE8
Copying files in Windows Explorer
Switching between various Windows
Returning from “screen off” power state (not hibernate or sleep)
When the computer is idling (not in use)
Using Outlook, switching to calendar
Outlook as soon as new email popup appears
Logging into Windows
Crash observations
-
Crashing is not regular or predictable; it is always completely random and unexpected.
-
It has crashed in and out of docking stations
-
No mini dump file is ever created
-
Is only ever in Windows 7 (32bit, Service Pack 1)
-
Crash happens on 6 different laptops (most are new).
It may crash on more but I don’t have spare laptops to test on.
Due to the unpredictability it is hard to prove if a laptop has the issue - it may just not have crashed yet.
My Investigation
-
The crash is happening on hardware previously running XP without a problem implying hardware is not to blame
-
I have had crashes on driver injected WDS images, images with pre-installed drivers and laptops build from scratch (that is from a DVD and installing drivers manually).
In each case the PC has been fully up-to-date with Windows Updates and the latest drivers (I check regularly)
-
I have run MemTest86+ on 2 such problematic machines with no error.
-
I have run the dell diagnostics on 2 such problematic machines with no error
-
I am familiar with the MS KB on this issue (http://support.microsoft.com/kb/2028504)
and have tried all the suggestions at the bottom of the page and in scenario 3.
-
We have tried setting crash dump settings to not auto-restart and to do a mini dump but still no dump is ever created.
-
Have called Dell who says it must be an application we are using.
We have Desktops using identical sets of applications with no crashes.
-
Have done CPU and graphics stress tests
-
Have done some fairly extensive research but no one else is having quite the same issue, or if they are their resolution does not work for us!
As you can see, we have put some thought into this and are not really sure where to go now – any help would be mightily appreciated!
Here is an example of a crash, they always are the same.
This particular computer has had 5 crashes since 26<sup>th</sup> Aug 2011 when it was rebuild in response to this very issue!
+
System
-
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID
41
Version
2
Level 1
Task 63
Opcode
0
Keywords
0x8000000000000002
-
TimeCreated
[ SystemTime] 2011-09-05T12:01:41.476408700Z
EventRecordID 6970
Correlation
-
Execution
[ ProcessID] 4
[ ThreadID]
8
Channel
System
Computer
<hidden>
-
Security
[ UserID]
S-1-5-18
-
EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress
false
PowerButtonTimestamp
0
Jeff.
September 6th, 2011 7:51am
Hello,
refer to that: http://support.microsoft.com/kb/2028504
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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September 6th, 2011 4:59pm
Thanks for the reply but as I said, I already exhausted that link. I'm really at a loss - any help would be so helpful.
Jeff.
September 7th, 2011 11:37am