Windows 7 Professional x64 Random Freezes hdiclass.sys !!!
My computer has random freezes for a long time. It does not give any bluescreen until I used the verifier.exe in windows. At first my computer just freeze and I have to restart it manually. They are completely random freezes. After that I made some settings with verifier that a community star in this thread "http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-x64-freezes-randomly/8b3bf484-ffa7-4821-8f14-f1c767ee4a15?page=6&tm=1327173310845#footer" says. I noticed that daemon tools cause of it. I removed it and repeat the process with the verifier and see that hdiclass.sys gives error with bluescreen. I upload these bluescreen into skydrive. I uninstall the usb drivers keyboard and mouse and then restart the computer I got the same bluescreen. If I delete the settings in the verifier, I do not encounter with bluescreens I only encounter with random freeze. Please help.
January 21st, 2012 6:05pm

Though this error points to the USB according to your findings, I would recommend to check hardware, namely the RAM (memtest) and it does not hurt to check the hdd too. If you mention the BSOD without any closer specification, we cannot say anything specific, except asking you to give more information or you can analyze minidump with native Windows tools (WinDbg) of free Nirsoft minidump viewer yourself. Regards Milos
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January 22nd, 2012 2:29am

Though this error points to the USB according to your findings, I would recommend to check hardware, namely the RAM (memtest) and it does not hurt to chech the hdd too. If you mention the BSOD without any specification, we cannot say anything specific, except asking you to give more information or you can analyze minidump with native Windows tools (WinDbg) of free Nirsoft minidump viewer yourself. Regards Milos I checked the hardware especially ram and harddisk for a long time with lots of tools. I have not encountered with any problems. This freezes are totally random. Sometimes I have not got them for two weeks. As I said in my first post, when I uninstalled the daemon I eliminate the first problem. Now I have a problem with hidclass.sys. I uploaded the minidump files into skydrive. How can I share these files with you? Thank you Tekin Alp Note: In the below you can find the BSODs. ================================================== Dump File : 012012-20077-01.dmp Crash Time : 20.01.2012 20:58:51 Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION Bug Check Code : 0x000000c9 Parameter 1 : 00000000`0000023b Parameter 2 : fffff880`057a4710 Parameter 3 : fffff980`048fcdc0 Parameter 4 : 00000000`00000000 Caused By Driver : HIDCLASS.SYS Caused By Address : HIDCLASS.SYS+2710 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7cc40 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\012012-20077-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 277.016 ================================================== ================================================== Dump File : 012012-22557-01.dmp Crash Time : 20.01.2012 20:40:02 Bug Check String : DRIVER_VERIFIER_IOMANAGER_VIOLATION Bug Check Code : 0x000000c9 Parameter 1 : 00000000`0000023b Parameter 2 : fffff880`06658710 Parameter 3 : fffff980`04bb6dc0 Parameter 4 : 00000000`00000000 Caused By Driver : HIDCLASS.SYS Caused By Address : HIDCLASS.SYS+2710 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+7cc40 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\012012-22557-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 277.016 ==================================================
January 22nd, 2012 5:27am

1.Have you updated all drivers (including bluetooth)? 2. A more tedious method disables devices one by one to pinpoint the wrong one. 3. I nothing helps, I would recommend to sbackup data and start from clean install, vendor's chipset, and subequebt drivers. Regards Milos
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January 22nd, 2012 7:45am

1.Have you updated all drivers (including bluetooth)? 2. A more tedious method disables devices one by one to pinpoint the wrong one. 3. I nothing helps, I would recommend to sbackup data and start from clean install, vendor's chipset, and subequebt drivers. Regards Milos I updated all of them. I do not have bluetooth. Which devices should I disable one by one. (HID devices or other ones). Thank you...
January 22nd, 2012 2:45pm

I think I found the problem source I made some settings for verifier. I exclude the logitech driver from the driver list and there is no BSODs. If I select the logitech drivers then I have BSODs. How can I solve this problem.
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January 22nd, 2012 3:43pm

Hi, Have you upgraded BIOS and chipset? Which device is related to Logitech driver? Please download the stable version from manufacturer. Also, try the Device clean boot to avoid driver confliction. 1. Go to Device Manager 2. Expand "Sound, video and game controllers". 3. Right Click on Audio device and choose disable. 4. Please use the same method to disable other dubious hardware such as: internal modem, and CD-R drive. Please note some devices such as video adapter are not available to be disabled. 5. After that, restart the computer and then test the issue. If it does not occur, you can enable the device one by one to narrow down this issue. After you found the device that causing the problem, you can resolve by installing last driver or replacing the device. Niki Han TechNet Community Support
January 23rd, 2012 2:47am

Hi, Under the Human Interface Devices I have two logitech hid devices. I have uninstalled two of them and made settings in verifier. Even I uninstalled these two devices there are two logitech drivers in the verifier. I selected them as well and restarted the computer. There is no bluescreen this time. Is this a good news? What do you think about this situation? Thank you.
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January 23rd, 2012 2:19pm

Hi, Under the Human Interface Devices I have two logitech hid devices. I have uninstalled two of them and made settings in verifier. Even I uninstalled these two devices there are two logitech drivers in the verifier. I selected them as well and restarted the computer. There is no bluescreen this time. Is this a good news? What do you think about this situation? Thank you.
January 23rd, 2012 10:18pm

Hi, If no more freezing or BSOD occurs after uninstalling Logitech hid devices, it is better to contact Logitech support to identify the issue. Niki Han TechNet Community Support
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January 25th, 2012 6:07am

Hi, If no more freezing or BSOD occurs after uninstalling Logitech hid devices, it is better to contact Logitech support to identify the issue. Niki Han TechNet Community Support Hi, While playing Fifa 2012 with the logitech gamepad f710 the computer freezed the screen did not go to black it has nearly a yellow screen with vertical lines. After that I made some settings in verifier which are I exclude the low resources simulation and select all the drivers installed on the computer. Nothing occurs no Bsods. What do you think about this problem? Can it be a hardware problem? What does verifier with these tests? What does it guarante? Thank you. Tekin.
January 30th, 2012 3:40pm

MICROSOFT TECH SUPPORT OBVIOUSLY WERE NEVER IN THE ORIGINAL DESIGN OF WINDOWS 7 PROFESSIONAL OR ULTIMATE: EVERYTIME I SEE A PROBLEM PRESENTED TO ONE OF THEIR SUPPOSED, HIGHLY TRAINED AND OVERLY SKILLED TECH SUPPORT GUYS: THEIR USUAL RESPONSE 95% OF THE RESPONSES IS PERHAPS YOU SHOULD REINSTALL MOST/IF NOT ALL OF THE APPS YOU CALCULATE IS/OR CAUSING WINDOWS 7 TO GENERATE SOLUTION REPORTS WHICH OFFER NO SOLUTION, USUALLY INCLUDE LINKS TO SITES NOT EVEN ON THE SAME MICROSOFT SITE INDEX GOLF CARD ) AND EVENTUALLY, IF ENOUGH PEOPLE FILE COMPLAINTS AND/OR MR BUFFET OR BILL GATES IS MIFFED ABOUT SOMETHING ) MICROSOFT WILL GENERATE/REGENERATE? A HOTFIX PATCH DOWNLOAD SPECIFICALLY DESIGNED TO GIVE YOU FREE PORN DOWNLOADS FOR A WEEK ) THAT WAY, THEY FIGURE YOU WILL FORGET THAT THEY NEVER HAD A CLUE WHAT YOU WERE TALKING ABOUT---THAT IS BASICALLY HOW ANY SUPPORT DEPARTMENT STAFFED WITH SOMEONE WILL RESPOND TO TECHNICAL SUPPORT ISSUES. I NEVER ASK ANYONE FOR SUPPORT--I JUST BEGIN SEARCHING MICROSOFT DAILY UPDATES FOR THE REAL CAUSE OF MY PC ISSUES ) LIKE I DID TODAY--MEDIA PLAYER DIAGNOSTIC SUPPORT TOOL FOR MEDIA PLAYER WINDOWS 7 PRO/SEMI-PRO BUT NOT ULTIMATE ) THEY GOT SMART WITH ULTIMATE BY NOT INCLUDING THE MEDIA PLAYER CENTER? BECAUSE THEY KNEW THAT THE INTERNAL SECURITY DIAGNOSITC APP WITHIN MEDIA PLAYER HAD A DEFINITE BUG: EVENTUALLY THE MEDIA PLAYER DIAGNOSTIC TOOL TAKES OVER THE DIAGNOSTIC APPS OF WINDOWS 7 PREMIUM-PROFESSIONAL AND YOU EVENTUALLY FIGURE OUT THAT THE REASON YOUR PROBLEM SOLVING SOFTWARE THAT YOU PAID MICROSOFT FOR WITH WINDOWS 7 PRO CAN'T SOLVE A DAMN THING IS BECAUSE IT IS RENDERED USELESS BY REDUNDANT TOOL APPS WITH THE SAME PROBLEM SOLVING PROCESSES ) IT IS SUCH A MESS IT MAKES ME LAUGH ) I BELIEVE I AM THE ONLY ASSHOLE ON THIS PLANET THAT UNDERSTANDS THE ELECTRONIC BRAIN CONCEPT ON EVERY LEVEL---SUCKS TO BE ALONE ) I THINK I CREATED MY OWN EVENT HORIZON WHEN I WAS BORN? NO ONE WILL BOTHER TO READ THIS OR WON'T BE ABLE TO READ ALL OF MY BIG WORDS ) THEN THEY WILL LABEL ME CRAZY-CRAZY IS THE TERM THEY RESORT TO WHEN THEY CAN'T UNDERSTAND YOUR THOUGHT PROCESS )) HA HA TRAVER RICE NEVER TIPS THE TECH SUPPORT DEPARTMENT FOR A REASON ) mephistocrat@yahoo.comTRAVER RICE, WIZ OF CINCY
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January 30th, 2012 10:24pm

"lightwavepropogation" wrote in message news:cef55fd9-52c3-4d39-bac0-66fc37e64f89... MICROSOFT TECH SUPPORT OBVIOUSLY WERE NEVER IN THE ORIGINAL DESIGN OF WINDOWS 7 PROFESSIONAL OR ULTIMATE TRAVER RICE, WIZ OF CINCY Ah it is a troll post, then. nuff sed. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
January 31st, 2012 6:44am

Microsoft is useless. No answer, no solution.
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February 6th, 2012 4:42pm

Hi, Based on my experience, the freeze and BSOD are two diffrent issues. In this situation, i think the deadlock in kernel mode or key system processes caused the freeze. We can just go ahead to capture a hang dump via Ctrl+Scroll+Scroll feature (for more informaion please refer to: http://support.microsoft.com/default.aspx?scid=kb;EN-US;244139). Regarding to the Verifier tool, I didn't find the detail setting for enabling it in "http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-x64-freezes-randomly/8b3bf484-ffa7-4821-8f14-f1c767ee4a15?page=6&tm=1327173310845#footer" as you mentioned. So would you please let me know that? Usually we use this tool to monitor or identify driver issues. For more informaion please refer to: http://support.microsoft.com/kb/244617 I also noticed that the Minidump file potints to the Keyboard driver, please kind note the result for "analyze -v" is just a automaticly speculate. We need to do more research and analysis on the dump file. I didn't find the skydrive link, would you please post that to us? Since the minidump includes limited information, please try to enable caupture full dump file in the next time. Thanks. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
February 8th, 2012 12:40am

Hi, for the verifier tool I select all the drivers and select the tests except Low Resource Simulation and test the computer. It did not gave any problem for the last time. Yesterday I encontered with a new case. As I said in the post in answers.com "hi, Today the case occurred again. at 07.02.2012 21:20:06 it says The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. When I looked at the 07.02.2012 21:20:38, 07.02.2012 21:20:40 and 07.02.2012 21:20:41 I have the same error in eventviewer it says that "The driver detected a controller error on \Device\Harddisk1\DR1." What is that? Is this related with my freeze or is it the result of the freeze?" How can I solve this problem? Is it a software or hardware problem? Sometimes I played games for hours but nothing happened. So I eliminate the PSU and heating problems. I checked the memory and CPU with Intel Burn test tool for 30 pass and it passed 100%. When freeze occurs I could not do anything except restarting the computer, so I do not know whether I will able to get a dump file. I got this minidump files with verifier tool and now it does not produce any dump files. It only freezes. Thank you.
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February 8th, 2012 3:05am

Hi, For the "The driver detected a controller error on \Device\Harddisk1\DR1" error event log, you may try to upgrade the disk control driver at first. Meanwhile, please perform a disk health check by the manufacturer Diagnostics Utility. Based on my experience, that disk error can cause unstable issue, both hang and random BSOD. However, this time, we can't say that mush caused by the disk issue. After upgrading the disk driver, please keep monitoring the server. Please just stop the driver verifier, If the server hangs agian, please capture the hang dump via Ctrl+Scroll+Scroll feature. Thanks. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
February 8th, 2012 4:41am

I am waiting a new hang up and try to get a dump with the keys and let you know. Thank you.
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February 8th, 2012 2:35pm

Hi again, I realize something with the disk error when I put my usb stick on to the usb enterance it gives the error "The driver detected a controller error on \Device\Harddisk1\DR1". Is there a problem with motherboard or driver? What do you think?
February 9th, 2012 12:50pm

Hi again, I realize something with the disk error when I put my usb stick on to the usb enterance it gives the error "The driver detected a controller error on \Device\Harddisk1\DR1". Is there a problem with motherboard or driver? What do you think? I tried it with two different usb sticks...
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February 9th, 2012 12:50pm

Hi, If the both of the USB devices are work fine on other PCs, we can suspect the usb port or the mortherboard has problem. We can try to upgrade the mortherboard driver at first. Thanks.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
February 10th, 2012 12:59am

But there is no problem with external hard disk. I could not figure out :) It makes me crazy :)
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February 10th, 2012 1:52pm

Hi, Have you tried to upgrade the motherboard chip driver? you can try to run a check disk to determine if the external hard disk has problem. In this situation, we can just remove the external disk temp, and check if the server can work normally. For hardware randomly crash issue, we don't have solid troubleshoot tools or ways... Thanks.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
February 17th, 2012 11:29am

My motherboard chip driver is up to date. Today while I was surfing it freezed again with a white screen. I am gonna give the computer to the retail store to check for hardware issues. But before that I want to ask you about formatting a windows 7 partition. I have 3 partitions. I have two seperate windows 7 in two different partitions. How can I remove one of them? I mean can I format the disk which contains another windows 7 installation from windows 7 that I am using frequently by format the drive from computer? Thank you.
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February 18th, 2012 1:36pm

Hi, Yes, we can format one of the system. the steps is a little complex. Please refer to the following steps: (I assume you need to format the C: partition and which includes the bootmgr... and no system reserved volume.) Note: Please perform a full backup before you try the following steps. Open a command line: Click Start, type cmd in the search box, right click the cmd.exe and select Run as administrator. Type the following command: 1. Mkdir d:\Boot 2. Bcdedit /export D:\Boot\BCD 3. Bcdedit /store D:\Boot\BCD /set {bootmgr} device partition=d: 5. Bcdedit /store D:\Boot\BCD -- Verify that the change took effect 6. Copy D:\windows\boot\pcat\bootmgr D:\ 7. Attrib +h +s D:\bootmgr ( The following steps make drive D as active partition). 8. diskpart 9. list disk 10. select disk 0 Where disk 0 is drive C resided. 11. list volume 12. select volume * Where volume (*) is drive D resided. 13. active 14. delete the old OS list: a. Open System Configuration by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking System Configuration.? If you're prompted for an administrator password or confirmation, type the password or provide confirmation. b. Click the Boot tab, and then click the listing for Windows 7 that you deleted before. c. Click Delete, click OK, and then click Restart. Meanwhile, is there any problem for the hardware? Thanks. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
March 12th, 2012 11:11pm

Hi, Yes, we can format one of the system. the steps is a little complex. Please refer to the following steps: (I assume you need to format the C: partition and which includes the bootmgr... and no system reserved volume.) Note: Please perform a full backup before you try the following steps. Open a command line: Click Start, type cmd in the search box, right click the cmd.exe and select Run as administrator. Type the following command: 1. Mkdir d:\Boot 2. Bcdedit /export D:\Boot\BCD 3. Bcdedit /store D:\Boot\BCD /set {bootmgr} device partition=d: 5. Bcdedit /store D:\Boot\BCD -- Verify that the change took effect 6. Copy D:\windows\boot\pcat\bootmgr D:\ 7. Attrib +h +s D:\bootmgr ( The following steps make drive D as active partition). 8. diskpart 9. list disk 10. select disk 0 Where disk 0 is drive C resided. 11. list volume 12. select volume * Where volume (*) is drive D resided. 13. active 14. delete the old OS list: a. Open System Configuration by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking System Configuration.? If you're prompted for an administrator password or confirmation, type the password or provide confirmation. b. Click the Boot tab, and then click the listing for Windows 7 that you deleted before. c. Click Delete, click OK, and then click Restart. Meanwhile, is there any problem for the hardware? Thanks. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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March 13th, 2012 6:04am

My problems with freezing on startup and randomly began when I installed Windows 7 about a month ago and have continued. During the Windows 7 upgrade installation process there was a warning that the ATI Catalyst Install Manager and ATI Catalyst Control Center may not work properly and should be uninstalled and reinstalled after the upgrade. I did this, which I now think was the root cause of my problems. I suspec t there was a glitch or freeze when the Display Driver was reinstalled. After trying almost all the suggestions in this Forum, turning off Windows services, reinstalling Windows 7, installing Windows Updates, downloading the Malicious Software Toolkit, etc. I was still experiencing freezes. After reading this post, I decided to take a more methodical trouble isolation approach. I started the process by disabling the ATI Radeon HD4350 Display Adapter and continued with the ATAPI CD and DVD drivers with the intent of disabling ALL adapters I could and then enabling each in turn until I found the one causing the freezing. Unfortunately, I disabled the USB driver my USB Mouse was connected to. Ouch! Lost my mouse. After moving my mouse to another USB port, I was able to regain mouse control. Beware... don't disable the driver you're using! I then reenabled all drivers except the ATI Radeon Display Adapter. I let the system run overnight 12 hours. Ahah! This morning system and screensaver were runnning fine. I then uninstalled and reinstalled the ATI Radeon HD4350 Display Adapter. System seems to be running fine. If there are any recurring problems, I will post here.
June 15th, 2012 7:22am

I am trying to leave this on every thread about Windows 7 freeze. It may not be the answer for anyone but me, but it is the answer that solved my problem and I havent seen it anywhere else. Uninstall Microsoft Security Essentials or Windows Defender. The problem will go away immediately. My background. About five days ago I started getting random freezes. No BSOD, just frozen. Control-Alt-Delete did nothing and when I looked at the Event Viewer, nothing was listed as an error. And the more I reset the problem got worse freezing after a few minutes after re boot. I updated my Drivers and BIOS, I checked my hard drives, I uninstalled every piece of software that I had installed or updated in the last week. Nothing made a difference. It froze constantly. When I had software running, when it was just with a screen saver and even when I disabled the screensaver and had no software running. I was moments away from doing a fresh install of Windows 7. I decided to run the Resource Monitor while it froze, that way I can at lease see what is running when it froze. After 3 attempts at this it became clear that MSMpEng.exe was running every time it crashed. I traced this file back to Windows Security Essentials and Windows Defender. I turned off live updating, hoping this would solve the problem but it continued. So my only answer was to uninstall. Since I uninstalled MSE I have not had a single freeze in two days. It cleared up all the issues as far as I can tell.
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June 19th, 2012 9:50am

I've found numerous threads about this topic, and quite frankly am astonished how many people are experiencing this Windows 7 freezing issue. I came across a thread stating that the issue was caused by having the displays put to sleep. I removed this setting and I was good for a few weeks, then all of a sudden I started experiencing the freezing. My system was freezing when I was away from the computer, now it's starting to freeze when I'm actually on the computer. What's so frustrating is the logs don't even have any relevant information when it freezes. I don't even know how else to attack the issue. @katzeye I'm going to try removing MSE from my system in hope this will help. How long have you ran your system with no lockup's?
June 26th, 2012 5:28pm

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