Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 9087 BCP1: 00000000 BCP2: 00000000 BCP3: 00000000 BCP4: 00000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\090611-22557-01.dmp C:\Users\George\AppData\Local\Temp\WER-119153-0.sysdata.xml George A. Walker

Hi, Please collect dump file of BSOD, I will help you to analyze it: Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Upload to SkyDrive. Furthermore, about BSOD problem, you can contact Microsoft Customer Support Service (CSS) for further help. Regards, Leo Huang Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Leo Thanks so much for your offer to help. Before I posted my question, I was working with HP Support because my computer is under an extended warranty. They worked with me to update the BIOS and change a video driver they suspected. Unfortunately, changing that driver caused my computer to hang on boot up. I am able to get to safe mode with networking. I followed your instructions about collecting the dump file. it is now in compressed form on my desktop. I am not able to get to the skydrive website. IE gives me an error message. Is there another way for me to get the dump files to you?? Thanks again, George WalkerGeorge A. Walker

select last know good configuration by pressing F8 ...... and get it , i didnt try but i am pretty much sure it will works thanks Imran

Hi, Send the dump file as an attachment to my Email: v-lihuan@microsoft.com Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, The dump file analyze below: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Unknown bugcheck code (9087) Unknown bugcheck description Arguments: Arg1: 00000000 Arg2: 00000000 Arg3: 00000000 Arg4: 00000000 Debugging Details: ------------------ CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9087 PROCESS_NAME: IAANTMON.EXE CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 88e746a5 to 8312deb4 STACK_TEXT: b114fb24 88e746a5 00009087 00000000 00000000 nt!KeBugCheckEx+0x1e WARNING: Stack unwind information not available. Following frames may be wrong. b114fb50 88e74804 85fb50e8 85fcb000 ba659de0 iaStor+0x3d6a5 b114fb84 88e78926 00000000 85fb50e8 97191ac0 iaStor+0x3d804 b114fbd8 88e78ca8 97191ac0 97191b78 85fb5030 iaStor+0x41926 b114fbfc 8308658e 85fb5030 97191b78 97191ac0 iaStor+0x41ca8 b114fc14 83279a31 aaafd418 97191ac0 97191b78 nt!IofCallDriver+0x63 b114fc34 8327cc03 85fb5030 aaafd418 00000000 nt!IopSynchronousServiceTail+0x1f8 b114fcd0 832c349c 85fb5030 97191ac0 00000000 nt!IopXxxControlFile+0x6aa b114fd04 8308d1fa 000002a0 00000000 00000000 nt!NtDeviceIoControlFile+0x2a b114fd04 76e770b4 000002a0 00000000 00000000 nt!KiFastCallEntry+0x12a 00b5e2d0 00000000 00000000 00000000 00000000 0x76e770b4 STACK_COMMAND: kb FOLLOWUP_IP: iaStor+3d6a5 88e746a5 ?? ??? SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: iaStor+3d6a5 FOLLOWUP_NAME: MachineOwner MODULE_NAME: iaStor IMAGE_NAME: iaStor.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a7c1b38 FAILURE_BUCKET_ID: 0x9087_iaStor+3d6a5 BUCKET_ID: 0x9087_iaStor+3d6a5 Followup: MachineOwner --------- iaantmon.exe is a process that belongs to the Intel Application Accelerator software. The Intel Application Accelerator is a software package that replaces the ATA drivers that come with Windows with drivers optimized for desktop PCs using select Intel chipsets. iaStor.sys : The process Intel Matrix Storage Manager driver or Intel Application Accelerator driver or Intel Matrix Storage Manager driver - (version ia32, x64) or Intel AHCI Controller belongs to the software Intel Matrix Storage Manager driver or Intel RAID Controller or Intel AHCI Controller or Intel Integrated RAID or iaStor by Intel Corporation This is the driver issue. Please remove all unnecessary hardware on your PC, update all hardware drivers, or contact the hardware manufacturer for the driver for Windows 7. Also update the BISO to the latest version. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.