Windows 7 Professional 32 Bit BlueScreen
Problem signature:
Problem Event Name:
BlueScreen
OS Version:
6.1.7601.2.1.0.256.48
Locale ID:
1033
Additional information about the problem:
BCCode:
9087
BCP1:
00000000
BCP2:
00000000
BCP3:
00000000
BCP4:
00000000
OS Version:
6_1_7601
Service Pack:
1_0
Product:
256_1
Files that help describe the problem:
C:\Windows\Minidump\090611-22557-01.dmp
C:\Users\George\AppData\Local\Temp\WER-119153-0.sysdata.xml
George A. Walker
September 8th, 2011 8:22am
Hi,
Please collect dump file of BSOD, I will help you to analyze it:
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5.
Upload to SkyDrive.
Furthermore, about BSOD problem, you can contact
Microsoft Customer Support Service (CSS) for further help.
Regards,
Leo
Huang
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
September 9th, 2011 11:05am
Leo
Thanks so much for your offer to help.
Before I posted my question, I was working with HP Support because my computer is under an extended warranty. They worked with me to update the BIOS and change a video driver they suspected. Unfortunately, changing that driver
caused my computer to hang on boot up. I am able to get to safe mode with networking.
I followed your instructions about collecting the dump file. it is now in compressed form on my desktop. I am not able to get to the skydrive website. IE gives me an error message.
Is there another way for me to get the dump files to you??
Thanks again,
George WalkerGeorge A. Walker
September 12th, 2011 9:19pm
select last know good configuration by pressing F8 ...... and get it , i didnt try but i am pretty much sure it will works
thanks
Imran
Free Windows Admin Tool Kit Click here and download it now
September 12th, 2011 10:01pm
Hi,
Send the dump file as an attachment to my Email:
v-lihuan@microsoft.com
Regards,
Leo
Huang
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
September 13th, 2011 3:39am
Hi,
The dump file analyze below:
*******************************************************************************
*
*
*
Bugcheck Analysis
*
*
*
*******************************************************************************
Unknown bugcheck code (9087)
Unknown bugcheck description
Arguments:
Arg1: 00000000
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
Debugging Details:
------------------
CUSTOMER_CRASH_COUNT:
1
DEFAULT_BUCKET_ID:
VISTA_DRIVER_FAULT
BUGCHECK_STR:
0x9087
PROCESS_NAME:
IAANTMON.EXE
CURRENT_IRQL:
0
LAST_CONTROL_TRANSFER:
from 88e746a5 to 8312deb4
STACK_TEXT:
b114fb24 88e746a5 00009087 00000000 00000000 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
b114fb50 88e74804 85fb50e8 85fcb000 ba659de0 iaStor+0x3d6a5
b114fb84 88e78926 00000000 85fb50e8 97191ac0 iaStor+0x3d804
b114fbd8 88e78ca8 97191ac0 97191b78 85fb5030 iaStor+0x41926
b114fbfc 8308658e 85fb5030 97191b78 97191ac0 iaStor+0x41ca8
b114fc14 83279a31 aaafd418 97191ac0 97191b78 nt!IofCallDriver+0x63
b114fc34 8327cc03 85fb5030 aaafd418 00000000 nt!IopSynchronousServiceTail+0x1f8
b114fcd0 832c349c 85fb5030 97191ac0 00000000 nt!IopXxxControlFile+0x6aa
b114fd04 8308d1fa 000002a0 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
b114fd04 76e770b4 000002a0 00000000 00000000 nt!KiFastCallEntry+0x12a
00b5e2d0 00000000 00000000 00000000 00000000 0x76e770b4
STACK_COMMAND:
kb
FOLLOWUP_IP:
iaStor+3d6a5
88e746a5 ??
???
SYMBOL_STACK_INDEX:
1
SYMBOL_NAME:
iaStor+3d6a5
FOLLOWUP_NAME:
MachineOwner
MODULE_NAME: iaStor
IMAGE_NAME:
iaStor.sys
DEBUG_FLR_IMAGE_TIMESTAMP:
4a7c1b38
FAILURE_BUCKET_ID:
0x9087_iaStor+3d6a5
BUCKET_ID:
0x9087_iaStor+3d6a5
Followup: MachineOwner
---------
iaantmon.exe is a process that belongs to the Intel Application Accelerator software. The Intel Application Accelerator is a software package that replaces the ATA
drivers that come with Windows with drivers optimized for desktop PCs using select Intel chipsets.
iaStor.sys :
The process
Intel Matrix Storage Manager driver or
Intel Application Accelerator driver or
Intel Matrix Storage Manager driver - (version ia32, x64) or
Intel AHCI Controller belongs to the software
Intel Matrix Storage Manager driver or
Intel RAID Controller or
Intel AHCI Controller or
Intel Integrated RAID or
iaStor by
Intel Corporation
This is the driver issue. Please remove all unnecessary hardware on your PC, update all hardware drivers, or contact the hardware manufacturer for the driver for
Windows 7. Also update the BISO to the latest version.
Regards,
Leo
Huang
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
September 13th, 2011 6:24am