Windows 7 Pro shuts down improperly when I put it to Sleep.
When I place my Windows 7 SP1 Pro machine into sleep mode or if it goes into sleep mode after 30 minutes of inactivity then it causes the machine to shut down. No Blue Screen, No Error, just shuts down. When you start up you get the screen that
says, Windows was shut down improperly how would you like to start windows. etc. This started happening recently as my computer would go to sleep normally and I was able to wake it up, now it is impossible. My BIOS is up to date and my power management
settings doesn't allow hibernating.
Any suggestions or fixes so that I'm able to put my machine to sleep again? Thank you!
May 10th, 2011 10:49am
Using Windows 7 Ultimate SP1 (can't install SP2 - installation fails. Every.time.I.try) and I have the same problem.
Replaced the fan because it was bad - thought this was part of the problem. Still happening.
If I leave laptop running, it runs normally until I resume use. If I hibernate, it hibernates properly. If I put it to sleep, it shuts down improperly.
No help, but thought I'd echo that I am having the same problem.
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May 10th, 2011 9:10pm
Hi,
According to your description, this issue did not occur before; I suggest you try system restore to get back to a previous time point to check if this issue persists.
Meanwhile, you could update the latest chipset driver for test.
In addition, you could try to install the following hotfix to check how it works:
Sleep and hibernation do not work or a crash memory dump file is not created after you
install Service Pack 1 for Windows 7 or Windows Server 2008 R2
You cannot make a computer that is running
Windows 7 shut down or sleep
Hope it helps.
Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 12th, 2011 5:34am
Microsoft has released the http://support.microsoft.com/default.aspx?scid=kb;en-us;977307&sd=rss&spid=14481 download
and test the issue
follow this
Click Start Orb > type cmd in the search box > right-click cmd in results above >
click Run as administrator
- At the prompt type
powercfg -devicequery ( wake up from any key) > press enter,
it tells you what devices may cause problems with sleep mode
Also, update all the device drivers including chipset driver, mouse driver and display card driver.
Please run Windows Update and keep the system update to date.
Besides, if there is any security (anti-virus, anti-spyware) software installed,
temporary disable or turn them off to check the result.
if the issue persists
you can also perform Clean Boot test
How to perform Clean Boot:
1. Click Start, type MSCONFIG in the Search Bar and Press Enter to start the System Configuration Utility.
Please click Continue if the "User Account Control" window pops up.
2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).
3. Click the Startup tab, click Disable All and click OK.
4. Restart the computer and test the issue.
==> Clean Boot is a troubleshooting step.
If some programs have been disabled during the troubleshooting,
we can enable them later. If there appears System Configuration Utility ,
check the box of "Don't show this message" and then click OK
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
May 13th, 2011 7:17pm
Microsoft has released the http://support.microsoft.com/default.aspx?scid=kb;en-us;977307&sd=rss&spid=14481 download
and test the issue
follow this
Click Start Orb > type cmd in the search box > right-click cmd in results above >
click Run as administrator
- At the prompt type
powercfg -devicequery ( wake up from any key) > press enter,
it tells you what devices may cause problems with sleep mode
Also, update all the device drivers including chipset driver, mouse driver and display card driver.
Please run Windows Update and keep the system update to date.
Besides, if there is any security (anti-virus, anti-spyware) software installed,
temporary disable or turn them off to check the result.
if the issue persists
you can also perform Clean Boot test
How to perform Clean Boot:
1. Click Start, type MSCONFIG in the Search Bar and Press Enter to start the System Configuration Utility.
Please click Continue if the "User Account Control" window pops up.
2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).
3. Click the Startup tab, click Disable All and click OK.
4. Restart the computer and test the issue.
==> Clean Boot is a troubleshooting step.
If some programs have been disabled during the troubleshooting,
we can enable them later. If there appears System Configuration Utility ,
check the box of "Don't show this message" and then click OK
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 14th, 2011 2:08am