Windows 7 Pro (X64) : event ID 11708 : .msi files installation failes (interrupted)
Hi, I've got problems when I try to install .msi files. Please find bellow the event 11708 details: -------------------------------------------------------------------- - System - Provider [ Name] MsiInstaller - EventID 11708 [ Qualifiers] 0 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2012-09-10T13:11:14.000000000Z EventRecordID 10039 Channel Application Computer ITE-BHC45Q1.DDS-Paris.lan - Security [ UserID] S-1-5-21-3282539041-1228854854-3450539148-4142 - EventData Product: DDS Shipper Import Export V6R1_P25C -- Installation operation failed. (NULL) (NULL) (NULL) (NULL) (NULL) 7B31333242303646442D453731352D343132372D423146462D4246323835323937393136417D Donnes binaires : En mots 0000: 3233317B 46363042 37452D44 342D3531 0008: 2D373231 46463142 3246422D 39323538 0010: 36313937 7D41 En octets 0000: 7B 31 33 32 42 30 36 46 {132B06F 0008: 44 2D 45 37 31 35 2D 34 D-E715-4 0010: 31 32 37 2D 42 31 46 46 127-B1FF 0018: 2D 42 46 32 38 35 32 39 -BF28529 0020: 37 39 31 36 41 7D 7916A} -------------------------------------------------- PS: all packages I've tried to install were correctly installed on another machine. PS2 : please find bellow the log file from commande line installation : ----------------------------------------------------------------- === Logging started: 10/09/2012 12:43:46 === Action 12:43:46: INSTALL. Action start 12:43:46: INSTALL. Action 12:43:46: DIRCA_CheckFX. Action start 12:43:46: DIRCA_CheckFX. INFO : [09/10/2012 12:43:46:916] [CheckFX ]: Custom Action is starting... INFO : [09/10/2012 12:43:46:917] [CheckFX ]: CoInitializeEx - COM initialization Apartment Threaded... INFO : [09/10/2012 12:43:46:922] [CheckFX ]: MsiGetPropertyW - Determine size of property 'VSDFrameworkVersion' INFO : [09/10/2012 12:43:46:926] [CheckFX ]: Allocating space... INFO : [09/10/2012 12:43:46:927] [CheckFX ]: MsiGetPropertyW - Getting Property 'VSDFrameworkVersion'... INFO : [09/10/2012 12:43:46:928] [CheckFX ]: Property 'VSDFrameworkVersion' retrieved with value '3.5.21022'. INFO : [09/10/2012 12:43:46:929] [CheckFX ]: Set VSDNETMSG with the FrameworkVersion. INFO : [09/10/2012 12:43:46:931] [CheckFX ]: MsiGetPropertyW - Determine size of property 'VSDNETMSG' INFO : [09/10/2012 12:43:46:932] [CheckFX ]: Allocating space... INFO : [09/10/2012 12:43:46:933] [CheckFX ]: MsiGetPropertyW - Getting Property 'VSDNETMSG'... INFO : [09/10/2012 12:43:46:934] [CheckFX ]: Property 'VSDNETMSG' retrieved with value 'This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again.'. INFO : [09/10/2012 12:43:46:937] [CheckFX ]: MsiSetPropertyW - Setting Property Value... INFO : [09/10/2012 12:43:46:938] [CheckFX ]: MsiSetPropertyW - Setting property 'VSDNETMSG' to 'This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again.'. INFO : [09/10/2012 12:43:46:939] [CheckFX ]: MsiGetPropertyW - Determine size of property 'VSDNETURLMSG' INFO : [09/10/2012 12:43:46:940] [CheckFX ]: Allocating space... INFO : [09/10/2012 12:43:46:941] [CheckFX ]: MsiGetPropertyW - Getting Property 'VSDNETURLMSG'... INFO : [09/10/2012 12:43:46:942] [CheckFX ]: Property 'VSDNETURLMSG' retrieved with value 'This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?'. INFO : [09/10/2012 12:43:46:945] [CheckFX ]: MsiSetPropertyW - Setting Property Value... INFO : [09/10/2012 12:43:46:946] [CheckFX ]: MsiSetPropertyW - Setting property 'VSDNETURLMSG' to 'This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?'. INFO : [09/10/2012 12:43:46:947] [CheckFX ]: MsiSetPropertyW - Setting Property Value... INFO : [09/10/2012 12:43:46:948] [CheckFX ]: MsiSetPropertyW - Setting property 'VSDFXAvailable' to 'TRUE'. INFO : [09/10/2012 12:43:46:949] [CheckFX ]: Writing config file with version: '2.0.50727'... INFO : [09/10/2012 12:43:46:951] [CheckFX ]: Creating Config File... DEBUG : [09/10/2012 12:43:46:952] [CheckFX ]: Calling MsiGetActiveDatabase... DEBUG : [09/10/2012 12:43:46:953] [CheckFX ]: Calling MsiDatabaseOpenView... DEBUG : [09/10/2012 12:43:46:955] [CheckFX ]: Calling MsiViewExecute... DEBUG : [09/10/2012 12:43:46:956] [CheckFX ]: Calling MsiViewFetch... DEBUG : [09/10/2012 12:43:46:957] [CheckFX ]: Calling MsiRecordDataSize... INFO : [09/10/2012 12:43:46:959] [CheckFX ]: MsiSetPropertyW - Setting Property Value... INFO : [09/10/2012 12:43:46:960] [CheckFX ]: MsiSetPropertyW - Setting property 'VSDFxConfigFile' to 'C:\Users\i-tekaya\AppData\Local\Temp\CFG2DE6.tmp'. INFO : [09/10/2012 12:43:46:963] [CheckFX ]: Custom Action succeeded. INFO : [09/10/2012 12:43:46:964] [CheckFX ]: Custom Action completed with return code: '0' Action ended 12:43:46: DIRCA_CheckFX. Return value 1. Action 12:43:46: AppSearch. Searching for installed applications Action start 12:43:46: AppSearch. AppSearch: Property: IISVERSION, Signature: __FABB1C6903B74D69AAF91B7119BE979C Action ended 12:43:46: AppSearch. Return value 1. Action 12:43:46: FindRelatedProducts. Searching for related applications Action start 12:43:46: FindRelatedProducts. Action ended 12:43:46: FindRelatedProducts. Return value 1. Action 12:43:46: VSDCA_VsdLaunchConditions. Action start 12:43:46: VSDCA_VsdLaunchConditions. INFO : [09/10/2012 12:43:46:986] [VsdLaunchConditions ]: Custom Action is starting... INFO : [09/10/2012 12:43:46:987] [VsdLaunchConditions ]: CoInitializeEx - COM initialization Apartment Threaded... INFO : [09/10/2012 12:43:46:988] [VsdLaunchConditions ]: Enumerating table using SQL statement: 'SELECT * FROM `_VsdLaunchCondition`' INFO : [09/10/2012 12:43:46:990] [VsdLaunchConditions ]: Calling MsiGetActiveDatabase... INFO : [09/10/2012 12:43:46:991] [VsdLaunchConditions ]: MsiDatabaseOpenViewW - Prepare Database to view table... INFO : [09/10/2012 12:43:46:992] [VsdLaunchConditions ]: TMsiViewExecute - Open Database view on table... INFO : [09/10/2012 12:43:46:994] [VsdLaunchConditions ]: Checking a launch condition... INFO : [09/10/2012 12:43:46:995] [VsdLaunchConditions ]: Getting the condition to evaluate... INFO : [09/10/2012 12:43:46:996] [VsdLaunchConditions ]: MsiRecordGetStringW - Fetching value... INFO : [09/10/2012 12:43:46:997] [VsdLaunchConditions ]: MsiRecordGetStringW - Getting value from column '1'... INFO : [09/10/2012 12:43:46:998] [VsdLaunchConditions ]: Evaluating condition 'VSDFXAvailable'... INFO : [09/10/2012 12:43:46:998] [VsdLaunchConditions ]: RESULT: Condition is true. Nothing more to do. INFO : [09/10/2012 12:43:47:001] [VsdLaunchConditions ]: Custom Action succeeded. INFO : [09/10/2012 12:43:47:003] [VsdLaunchConditions ]: Custom Action completed with return code: '0' Action ended 12:43:47: VSDCA_VsdLaunchConditions. Return value 1. Action 12:43:47: LaunchConditions. Evaluating launch conditions Action start 12:43:47: LaunchConditions. Action ended 12:43:47: LaunchConditions. Return value 1. Action 12:43:47: CCPSearch. Searching for qualifying products Action start 12:43:47: CCPSearch. Action ended 12:43:47: CCPSearch. Return value 1. Action 12:43:47: RMCCPSearch. Searching for qualifying products Action start 12:43:47: RMCCPSearch. Action ended 12:43:47: RMCCPSearch. Return value 0. Action 12:43:47: ValidateProductID. Action start 12:43:47: ValidateProductID. Action ended 12:43:47: ValidateProductID. Return value 1. Action 12:43:47: WEBCA_TARGETVDIR. Action start 12:43:47: WEBCA_TARGETVDIR. Action ended 12:43:47: WEBCA_TARGETVDIR. Return value 1. Action 12:43:47: WEBCA_SetTARGETSITE. Action start 12:43:47: WEBCA_SetTARGETSITE. INFO : [09/10/2012 12:43:47:024] [SetTARGETSITE ]: Custom Action is starting... INFO : [09/10/2012 12:43:47:025] [SetTARGETSITE ]: CoInitializeEx - COM initialization Apartment Threaded... ERROR : [09/10/2012 12:43:47:030] [SetTARGETSITE ]: FAILED: -2147221164 ERROR : [09/10/2012 12:43:47:031] [SetTARGETSITE ]: Custom Action failed with code: '340' INFO : [09/10/2012 12:43:47:033] [SetTARGETSITE ]: Custom Action completed with return code: '340' CustomAction WEBCA_SetTARGETSITE returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 12:43:47: WEBCA_SetTARGETSITE. Return value 3. Action 12:43:47: FatalErrorForm. Action start 12:43:47: FatalErrorForm. Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height. DEBUG: Error 2826: Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right DEBUG: Error 2826: Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right DEBUG: Error 2826: Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height. Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 20 pixels height. Action 12:43:47: FatalErrorForm. Dialog created Action ended 12:43:49: FatalErrorForm. Return value 1. Action ended 12:43:49: INSTALL. Return value 3. Property(C): UpgradeCode = {F8E35328-9E88-43D7-AF55-0097622E0C04} Property(C): SourceDir = C:\Users\i-tekaya\Documents\ Property(C): TARGETVDIR = DSI-DSS Property(C): VSDFXAvailable = TRUE Property(C): VSDFrameworkVersion = 3.5.21022 Property(C): VSDAllowLaterFrameworkVersions = False Property(C): IISVERSION = #7 Property(C): ProductName = DDS Shipper & Sourcing V5R5_P104C Property(C): ProductCode = {54D3E454-AC5C-4DBB-9C27-721BD425FE55} Property(C): ProductVersion = 1.0.0 Property(C): Manufacturer = DDS Logistics Property(C): ARPHELPLINK = http://hotline.ddslogistics.com Property(C): ARPCONTACT = DDS Logistics Property(C): ARPCOMMENTS = DDS Shipper & Sourcing Install Program Property(C): ARPURLINFOABOUT = http://www.ddslogistics.com Property(C): ProductLanguage = 1033 Property(C): ALLUSERS = 1 Property(C): TARGETASPNETVERSION = 2.0.50727.0 Property(C): SecureCustomProperties = NEWERPRODUCTFOUND Property(C): RedirectedDllSupport = 2 Property(C): VersionNT = 601 Property(C): VSDNETURLMSG = This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now? Property(C): VSDIISMSG = This setup requires Internet Information Server 4.0 or higher and Windows NT 4.0, Windows 2000 or higher. This setup cannot be installed on Windows 95, Windows 98, or Windows Me. Please install Internet Information Server and run this setup again. Property(C): VSDUIANDADVERTISED = This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic. Property(C): VSDNETMSG = This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again. Property(C): VSDINVALIDURLMSG = The specified path '[2]' is unavailable. The Internet Information Server might not be running or the path exists and is redirected to another machine. Please check the status of this virtual directory in the Internet Services Manager. Property(C): VSDVERSIONMSG = Unable to install because a newer version of this product is already installed. Property(C): MaintenanceForm_Action = Repair Property(C): AdminMaintenanceForm_Action = Repair Property(C): ErrorDialog = ErrorDialog Property(C): SFF_UpFldrBtn = UpFldrBtn Property(C): SFF_NewFldrBtn = NewFldrBtn Property(C): VsdAppPoolsCombo = TARGETAPPPOOL Property(C): VsdSiteCombo = TARGETSITE Property(C): DefaultUIFont = VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400 Property(C): AdminWelcomeForm_NextArgs = AdminWebFolderForm Property(C): AdminWebFolderForm_PrevArgs = AdminWelcomeForm Property(C): AdminWebFolderForm_NextArgs = AdminConfirmInstallForm Property(C): AdminConfirmInstallForm_PrevArgs = AdminWebFolderForm Property(C): WelcomeForm_NextArgs = WebFolderForm Property(C): WebFolderForm_PrevArgs = WelcomeForm Property(C): WebFolderForm_NextArgs = ConfirmInstallForm Property(C): ConfirmInstallForm_PrevArgs = WebFolderForm Property(C): MsiLogFileLocation = c:\log_fil_msi.txt Property(C): PackageCode = {0B5170F1-39FB-40F2-A2BA-92A182DA030D} Property(C): ProductState = -1 Property(C): PackagecodeChanging = 1 Property(C): CURRENTDIRECTORY = C:\Users\i-tekaya\Documents Property(C): CLIENTUILEVEL = 0 Property(C): CLIENTPROCESSID = 6288 Property(C): VersionDatabase = 200 Property(C): VersionMsi = 5.00 Property(C): VersionNT64 = 601 Property(C): WindowsBuild = 7601 Property(C): ServicePackLevel = 1 Property(C): ServicePackLevelMinor = 0 Property(C): MsiNTProductType = 1 Property(C): WindowsFolder = C:\Windows\ Property(C): WindowsVolume = C:\ Property(C): System64Folder = C:\Windows\system32\ Property(C): SystemFolder = C:\Windows\SysWOW64\ Property(C): RemoteAdminTS = 1 Property(C): TempFolder = C:\Users\i-tekaya\AppData\Local\Temp\ Property(C): ProgramFilesFolder = C:\Program Files (x86)\ Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\ Property(C): ProgramFiles64Folder = C:\Program Files\ Property(C): CommonFiles64Folder = C:\Program Files\Common Files\ Property(C): AppDataFolder = C:\Users\i-tekaya\AppData\Roaming\ Property(C): FavoritesFolder = C:\Users\i-tekaya\Favorites\ Property(C): NetHoodFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ Property(C): PersonalFolder = C:\Users\i-tekaya\Documents\ Property(C): PrintHoodFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ Property(C): RecentFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\Recent\ Property(C): SendToFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\SendTo\ Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(C): CommonAppDataFolder = C:\ProgramData\ Property(C): LocalAppDataFolder = C:\Users\i-tekaya\AppData\Local\ Property(C): MyPicturesFolder = C:\Users\i-tekaya\Pictures\ Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(C): DesktopFolder = C:\Users\Public\Desktop\ Property(C): FontsFolder = C:\Windows\Fonts\ Property(C): GPTSupport = 1 Property(C): OLEAdvtSupport = 1 Property(C): ShellAdvtSupport = 1 Property(C): MsiAMD64 = 6 Property(C): Msix64 = 6 Property(C): Intel = 6 Property(C): PhysicalMemory = 3977 Property(C): VirtualMemory = 4037 Property(C): AdminUser = 1 Property(C): MsiTrueAdminUser = 1 Property(C): LogonUser = i-tekaya Property(C): UserSID = S-1-5-21-3282539041-1228854854-3450539148-4142 Property(C): UserLanguageID = 1036 Property(C): ComputerName = ITE-BHC45Q1 Property(C): SystemLanguageID = 1036 Property(C): ScreenX = 1920 Property(C): ScreenY = 1080 Property(C): CaptionHeight = 22 Property(C): BorderTop = 1 Property(C): BorderSide = 1 Property(C): TextHeight = 16 Property(C): TextInternalLeading = 3 Property(C): ColorBits = 32 Property(C): TTCSupport = 1 Property(C): Time = 12:43:49 Property(C): Date = 10/09/2012 Property(C): MsiNetAssemblySupport = 4.0.30319.1 Property(C): MsiWin32AssemblySupport = 6.1.7601.17514 Property(C): MsiRunningElevated = 1 Property(C): Privileged = 1 Property(C): USERNAME = issam Property(C): DATABASE = C:\Users\i-tekaya\Documents\DDS Shipper & Sourcing V5R5_P104C.msi Property(C): OriginalDatabase = C:\Users\i-tekaya\Documents\DDS Shipper & Sourcing V5R5_P104C.msi Property(C): SOURCEDIR = C:\Users\i-tekaya\Documents\ Property(C): VersionHandler = 5.00 Property(C): UILevel = 5 Property(C): ACTION = INSTALL Property(C): EXECUTEACTION = INSTALL Property(C): VSDFxConfigFile = C:\Users\i-tekaya\AppData\Local\Temp\CFG2DE6.tmp === Logging stopped: 10/09/2012 12:43:49 === MSI (c) (90:10) [12:43:49:288]: Product: DDS Shipper & Sourcing V5R5_P104C -- Installation failed. MSI (c) (90:10) [12:43:49:292]: Windows Installer installed the product. Product Name: DDS Shipper & Sourcing V5R5_P104C. Product Version: 1.0.0. Product Language: 1033. Manufacturer: DDS Logistics. Installation success or error status: 1603. ------------------------------------------------------------------------------- PS3: all needed ".Net Frameworks" are already installed: - FrameWork64: -Framework : PS4: Installation fails even when logging with administrator account (full rights). Waiting to read from you soon. Best regards, IT45200
September 10th, 2012 11:17am

http://msdn.microsoft.com/en-us/library/k6h9cz8h(v=vs.100).aspx aspnet_regiis [options] Maybe you need to register your version of dot net to be able to use them.
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September 10th, 2012 12:44pm

Hi, Thank you for this tip but it still have the issue even after ASP.NET registration. PS: I tried registration with Framework v4.0.30319 (X64 & X86). PS2 : there is no aspnet_regiis.exe in Framework v3.5 folder (I even tried to install the full package v3.5 "dotnetfx35.exe": is it possible to install an older verion of a framework when a newer version is already installed on the machine?) Best regards IT45200 Best regards, IT45200
September 11th, 2012 5:13am

Hi, uninstalling then installing framework v3.5 and v4 didin't solve the issue... Any other hints? Best regards, IT45200Best regards, IT45200
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September 16th, 2012 2:18pm

Hi I was unable to install Dameware 9 after uninstallation.It was giving some .msi error before the completion of set up. I did lot of R&D and finally one method helped which I am posting here. Downloaded the License manager and installed first. In the License manager Dameware 9 entry was there.(I dont know,how it detected after uninstallation).I just activated the same with license file. Then installed the set up. Without any error ,set up got finished :) Thats it..I dont know this will help u guys or not... regards, Vishnuprasad.C.B
November 26th, 2012 1:26am

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