Windows 7 Pro (X64) : event ID 11708 : .msi files installation failes (interrupted)
Hi,
I've got problems when I try to install .msi files.
Please find bellow the event 11708 details:
--------------------------------------------------------------------
-
System
-
Provider
[ Name]
MsiInstaller
-
EventID
11708
[ Qualifiers]
0
Level
4
Task
0
Keywords
0x80000000000000
-
TimeCreated
[ SystemTime]
2012-09-10T13:11:14.000000000Z
EventRecordID
10039
Channel
Application
Computer
ITE-BHC45Q1.DDS-Paris.lan
-
Security
[ UserID]
S-1-5-21-3282539041-1228854854-3450539148-4142
-
EventData
Product: DDS Shipper Import Export V6R1_P25C -- Installation operation failed.
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)
7B31333242303646442D453731352D343132372D423146462D4246323835323937393136417D
Donnes binaires :
En mots
0000: 3233317B 46363042 37452D44 342D3531
0008: 2D373231 46463142 3246422D 39323538
0010: 36313937 7D41
En octets
0000: 7B 31 33 32 42 30 36 46 {132B06F
0008: 44 2D 45 37 31 35 2D 34 D-E715-4
0010: 31 32 37 2D 42 31 46 46 127-B1FF
0018: 2D 42 46 32 38 35 32 39 -BF28529
0020: 37 39 31 36 41 7D 7916A}
--------------------------------------------------
PS: all packages I've tried to install were correctly installed on another machine.
PS2 : please find bellow the log file from commande line installation :
-----------------------------------------------------------------
=== Logging started: 10/09/2012 12:43:46 ===
Action 12:43:46: INSTALL.
Action start 12:43:46: INSTALL.
Action 12:43:46: DIRCA_CheckFX.
Action start 12:43:46: DIRCA_CheckFX.
INFO : [09/10/2012 12:43:46:916] [CheckFX ]: Custom Action
is starting...
INFO : [09/10/2012 12:43:46:917] [CheckFX ]: CoInitializeEx
- COM initialization Apartment Threaded...
INFO : [09/10/2012 12:43:46:922] [CheckFX ]: MsiGetPropertyW
- Determine size of property 'VSDFrameworkVersion'
INFO : [09/10/2012 12:43:46:926] [CheckFX ]: Allocating
space...
INFO : [09/10/2012 12:43:46:927] [CheckFX ]: MsiGetPropertyW
- Getting Property 'VSDFrameworkVersion'...
INFO : [09/10/2012 12:43:46:928] [CheckFX ]: Property
'VSDFrameworkVersion' retrieved with value '3.5.21022'.
INFO : [09/10/2012 12:43:46:929] [CheckFX ]: Set VSDNETMSG
with the FrameworkVersion.
INFO : [09/10/2012 12:43:46:931] [CheckFX ]: MsiGetPropertyW
- Determine size of property 'VSDNETMSG'
INFO : [09/10/2012 12:43:46:932] [CheckFX ]: Allocating
space...
INFO : [09/10/2012 12:43:46:933] [CheckFX ]: MsiGetPropertyW
- Getting Property 'VSDNETMSG'...
INFO : [09/10/2012 12:43:46:934] [CheckFX ]: Property
'VSDNETMSG' retrieved with value 'This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again.'.
INFO : [09/10/2012 12:43:46:937] [CheckFX ]: MsiSetPropertyW
- Setting Property Value...
INFO : [09/10/2012 12:43:46:938] [CheckFX ]: MsiSetPropertyW
- Setting property 'VSDNETMSG' to 'This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again.'.
INFO : [09/10/2012 12:43:46:939] [CheckFX ]: MsiGetPropertyW
- Determine size of property 'VSDNETURLMSG'
INFO : [09/10/2012 12:43:46:940] [CheckFX ]: Allocating
space...
INFO : [09/10/2012 12:43:46:941] [CheckFX ]: MsiGetPropertyW
- Getting Property 'VSDNETURLMSG'...
INFO : [09/10/2012 12:43:46:942] [CheckFX ]: Property
'VSDNETURLMSG' retrieved with value 'This setup requires the .NET Framework version [1]. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?'.
INFO : [09/10/2012 12:43:46:945] [CheckFX ]: MsiSetPropertyW
- Setting Property Value...
INFO : [09/10/2012 12:43:46:946] [CheckFX ]: MsiSetPropertyW
- Setting property 'VSDNETURLMSG' to 'This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?'.
INFO : [09/10/2012 12:43:46:947] [CheckFX ]: MsiSetPropertyW
- Setting Property Value...
INFO : [09/10/2012 12:43:46:948] [CheckFX ]: MsiSetPropertyW
- Setting property 'VSDFXAvailable' to 'TRUE'.
INFO : [09/10/2012 12:43:46:949] [CheckFX ]: Writing
config file with version: '2.0.50727'...
INFO : [09/10/2012 12:43:46:951] [CheckFX ]: Creating
Config File...
DEBUG : [09/10/2012 12:43:46:952] [CheckFX ]: Calling MsiGetActiveDatabase...
DEBUG : [09/10/2012 12:43:46:953] [CheckFX ]: Calling MsiDatabaseOpenView...
DEBUG : [09/10/2012 12:43:46:955] [CheckFX ]: Calling MsiViewExecute...
DEBUG : [09/10/2012 12:43:46:956] [CheckFX ]: Calling MsiViewFetch...
DEBUG : [09/10/2012 12:43:46:957] [CheckFX ]: Calling MsiRecordDataSize...
INFO : [09/10/2012 12:43:46:959] [CheckFX ]: MsiSetPropertyW
- Setting Property Value...
INFO : [09/10/2012 12:43:46:960] [CheckFX ]: MsiSetPropertyW
- Setting property 'VSDFxConfigFile' to 'C:\Users\i-tekaya\AppData\Local\Temp\CFG2DE6.tmp'.
INFO : [09/10/2012 12:43:46:963] [CheckFX ]: Custom Action
succeeded.
INFO : [09/10/2012 12:43:46:964] [CheckFX ]: Custom Action
completed with return code: '0'
Action ended 12:43:46: DIRCA_CheckFX. Return value 1.
Action 12:43:46: AppSearch. Searching for installed applications
Action start 12:43:46: AppSearch.
AppSearch: Property: IISVERSION, Signature: __FABB1C6903B74D69AAF91B7119BE979C
Action ended 12:43:46: AppSearch. Return value 1.
Action 12:43:46: FindRelatedProducts. Searching for related applications
Action start 12:43:46: FindRelatedProducts.
Action ended 12:43:46: FindRelatedProducts. Return value 1.
Action 12:43:46: VSDCA_VsdLaunchConditions.
Action start 12:43:46: VSDCA_VsdLaunchConditions.
INFO : [09/10/2012 12:43:46:986] [VsdLaunchConditions ]: Custom Action is starting...
INFO : [09/10/2012 12:43:46:987] [VsdLaunchConditions ]: CoInitializeEx - COM initialization Apartment Threaded...
INFO : [09/10/2012 12:43:46:988] [VsdLaunchConditions ]: Enumerating table using SQL statement: 'SELECT * FROM `_VsdLaunchCondition`'
INFO : [09/10/2012 12:43:46:990] [VsdLaunchConditions ]: Calling MsiGetActiveDatabase...
INFO : [09/10/2012 12:43:46:991] [VsdLaunchConditions ]: MsiDatabaseOpenViewW - Prepare Database to view table...
INFO : [09/10/2012 12:43:46:992] [VsdLaunchConditions ]: TMsiViewExecute - Open Database view on table...
INFO : [09/10/2012 12:43:46:994] [VsdLaunchConditions ]: Checking a launch condition...
INFO : [09/10/2012 12:43:46:995] [VsdLaunchConditions ]: Getting the condition to evaluate...
INFO : [09/10/2012 12:43:46:996] [VsdLaunchConditions ]: MsiRecordGetStringW - Fetching value...
INFO : [09/10/2012 12:43:46:997] [VsdLaunchConditions ]: MsiRecordGetStringW - Getting value from column '1'...
INFO : [09/10/2012 12:43:46:998] [VsdLaunchConditions ]: Evaluating condition 'VSDFXAvailable'...
INFO : [09/10/2012 12:43:46:998] [VsdLaunchConditions ]: RESULT: Condition is true. Nothing more to do.
INFO : [09/10/2012 12:43:47:001] [VsdLaunchConditions ]: Custom Action succeeded.
INFO : [09/10/2012 12:43:47:003] [VsdLaunchConditions ]: Custom Action completed with return code: '0'
Action ended 12:43:47: VSDCA_VsdLaunchConditions. Return value 1.
Action 12:43:47: LaunchConditions. Evaluating launch conditions
Action start 12:43:47: LaunchConditions.
Action ended 12:43:47: LaunchConditions. Return value 1.
Action 12:43:47: CCPSearch. Searching for qualifying products
Action start 12:43:47: CCPSearch.
Action ended 12:43:47: CCPSearch. Return value 1.
Action 12:43:47: RMCCPSearch. Searching for qualifying products
Action start 12:43:47: RMCCPSearch.
Action ended 12:43:47: RMCCPSearch. Return value 0.
Action 12:43:47: ValidateProductID.
Action start 12:43:47: ValidateProductID.
Action ended 12:43:47: ValidateProductID. Return value 1.
Action 12:43:47: WEBCA_TARGETVDIR.
Action start 12:43:47: WEBCA_TARGETVDIR.
Action ended 12:43:47: WEBCA_TARGETVDIR. Return value 1.
Action 12:43:47: WEBCA_SetTARGETSITE.
Action start 12:43:47: WEBCA_SetTARGETSITE.
INFO : [09/10/2012 12:43:47:024] [SetTARGETSITE ]: Custom Action is starting...
INFO : [09/10/2012 12:43:47:025] [SetTARGETSITE ]: CoInitializeEx - COM initialization Apartment
Threaded...
ERROR : [09/10/2012 12:43:47:030] [SetTARGETSITE ]: FAILED: -2147221164
ERROR : [09/10/2012 12:43:47:031] [SetTARGETSITE ]: Custom Action failed with code: '340'
INFO : [09/10/2012 12:43:47:033] [SetTARGETSITE ]: Custom Action completed with return code:
'340'
CustomAction WEBCA_SetTARGETSITE returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 12:43:47: WEBCA_SetTARGETSITE. Return value 3.
Action 12:43:47: FatalErrorForm.
Action start 12:43:47: FatalErrorForm.
Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
DEBUG: Error 2826: Control Line1 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line1, to the right
DEBUG: Error 2826: Control Line2 on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, Line2, to the right
DEBUG: Error 2826: Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 20 pixels height.
Action 12:43:47: FatalErrorForm. Dialog created
Action ended 12:43:49: FatalErrorForm. Return value 1.
Action ended 12:43:49: INSTALL. Return value 3.
Property(C): UpgradeCode = {F8E35328-9E88-43D7-AF55-0097622E0C04}
Property(C): SourceDir = C:\Users\i-tekaya\Documents\
Property(C): TARGETVDIR = DSI-DSS
Property(C): VSDFXAvailable = TRUE
Property(C): VSDFrameworkVersion = 3.5.21022
Property(C): VSDAllowLaterFrameworkVersions = False
Property(C): IISVERSION = #7
Property(C): ProductName = DDS Shipper & Sourcing V5R5_P104C
Property(C): ProductCode = {54D3E454-AC5C-4DBB-9C27-721BD425FE55}
Property(C): ProductVersion = 1.0.0
Property(C): Manufacturer = DDS Logistics
Property(C): ARPHELPLINK = http://hotline.ddslogistics.com
Property(C): ARPCONTACT = DDS Logistics
Property(C): ARPCOMMENTS = DDS Shipper & Sourcing Install Program
Property(C): ARPURLINFOABOUT = http://www.ddslogistics.com
Property(C): ProductLanguage = 1033
Property(C): ALLUSERS = 1
Property(C): TARGETASPNETVERSION = 2.0.50727.0
Property(C): SecureCustomProperties = NEWERPRODUCTFOUND
Property(C): RedirectedDllSupport = 2
Property(C): VersionNT = 601
Property(C): VSDNETURLMSG = This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again. The .NET Framework can be obtained from the web. Would you like to do this now?
Property(C): VSDIISMSG = This setup requires Internet Information Server 4.0 or higher and Windows NT 4.0, Windows 2000 or higher. This setup cannot be installed on Windows 95, Windows 98, or Windows Me. Please install Internet Information Server
and run this setup again.
Property(C): VSDUIANDADVERTISED = This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.
Property(C): VSDNETMSG = This setup requires the .NET Framework version 3.5. Please install the .NET Framework and run this setup again.
Property(C): VSDINVALIDURLMSG = The specified path '[2]' is unavailable. The Internet Information Server might not be running or the path exists and is redirected to another machine. Please check the status of this virtual directory in the Internet Services
Manager.
Property(C): VSDVERSIONMSG = Unable to install because a newer version of this product is already installed.
Property(C): MaintenanceForm_Action = Repair
Property(C): AdminMaintenanceForm_Action = Repair
Property(C): ErrorDialog = ErrorDialog
Property(C): SFF_UpFldrBtn = UpFldrBtn
Property(C): SFF_NewFldrBtn = NewFldrBtn
Property(C): VsdAppPoolsCombo = TARGETAPPPOOL
Property(C): VsdSiteCombo = TARGETSITE
Property(C): DefaultUIFont = VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400
Property(C): AdminWelcomeForm_NextArgs = AdminWebFolderForm
Property(C): AdminWebFolderForm_PrevArgs = AdminWelcomeForm
Property(C): AdminWebFolderForm_NextArgs = AdminConfirmInstallForm
Property(C): AdminConfirmInstallForm_PrevArgs = AdminWebFolderForm
Property(C): WelcomeForm_NextArgs = WebFolderForm
Property(C): WebFolderForm_PrevArgs = WelcomeForm
Property(C): WebFolderForm_NextArgs = ConfirmInstallForm
Property(C): ConfirmInstallForm_PrevArgs = WebFolderForm
Property(C): MsiLogFileLocation = c:\log_fil_msi.txt
Property(C): PackageCode = {0B5170F1-39FB-40F2-A2BA-92A182DA030D}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\Users\i-tekaya\Documents
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 6288
Property(C): VersionDatabase = 200
Property(C): VersionMsi = 5.00
Property(C): VersionNT64 = 601
Property(C): WindowsBuild = 7601
Property(C): ServicePackLevel = 1
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsFolder = C:\Windows\
Property(C): WindowsVolume = C:\
Property(C): System64Folder = C:\Windows\system32\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\Users\i-tekaya\AppData\Local\Temp\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Users\i-tekaya\AppData\Roaming\
Property(C): FavoritesFolder = C:\Users\i-tekaya\Favorites\
Property(C): NetHoodFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\i-tekaya\Documents\
Property(C): PrintHoodFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\i-tekaya\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): LocalAppDataFolder = C:\Users\i-tekaya\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\i-tekaya\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 6
Property(C): Msix64 = 6
Property(C): Intel = 6
Property(C): PhysicalMemory = 3977
Property(C): VirtualMemory = 4037
Property(C): AdminUser = 1
Property(C): MsiTrueAdminUser = 1
Property(C): LogonUser = i-tekaya
Property(C): UserSID = S-1-5-21-3282539041-1228854854-3450539148-4142
Property(C): UserLanguageID = 1036
Property(C): ComputerName = ITE-BHC45Q1
Property(C): SystemLanguageID = 1036
Property(C): ScreenX = 1920
Property(C): ScreenY = 1080
Property(C): CaptionHeight = 22
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 12:43:49
Property(C): Date = 10/09/2012
Property(C): MsiNetAssemblySupport = 4.0.30319.1
Property(C): MsiWin32AssemblySupport = 6.1.7601.17514
Property(C): MsiRunningElevated = 1
Property(C): Privileged = 1
Property(C): USERNAME = issam
Property(C): DATABASE = C:\Users\i-tekaya\Documents\DDS Shipper & Sourcing V5R5_P104C.msi
Property(C): OriginalDatabase = C:\Users\i-tekaya\Documents\DDS Shipper & Sourcing V5R5_P104C.msi
Property(C): SOURCEDIR = C:\Users\i-tekaya\Documents\
Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): VSDFxConfigFile = C:\Users\i-tekaya\AppData\Local\Temp\CFG2DE6.tmp
=== Logging stopped: 10/09/2012 12:43:49 ===
MSI (c) (90:10) [12:43:49:288]: Product: DDS Shipper & Sourcing V5R5_P104C -- Installation failed.
MSI (c) (90:10) [12:43:49:292]: Windows Installer installed the product. Product Name: DDS Shipper & Sourcing V5R5_P104C. Product Version: 1.0.0. Product Language: 1033. Manufacturer: DDS Logistics. Installation success or error status: 1603.
-------------------------------------------------------------------------------
PS3: all needed ".Net Frameworks" are already installed:
- FrameWork64:
-Framework :
PS4: Installation fails even when logging with administrator account (full rights).
Waiting to read from you soon.
Best regards,
IT45200
September 10th, 2012 11:17am
http://msdn.microsoft.com/en-us/library/k6h9cz8h(v=vs.100).aspx
aspnet_regiis [options]
Maybe you need to register your version of dot net to be able to use them.
Free Windows Admin Tool Kit Click here and download it now
September 10th, 2012 12:44pm
Hi,
Thank you for this tip but it still have the issue even after ASP.NET registration.
PS: I tried registration with Framework v4.0.30319 (X64 & X86).
PS2 : there is no aspnet_regiis.exe in Framework v3.5 folder (I even tried to install the full package
v3.5 "dotnetfx35.exe": is it possible to install an older verion of a framework when a newer version is already installed on the machine?)
Best regards
IT45200
Best regards, IT45200
September 11th, 2012 5:13am
Hi,
uninstalling then installing framework v3.5 and v4 didin't solve the issue...
Any other hints?
Best regards,
IT45200Best regards, IT45200
Free Windows Admin Tool Kit Click here and download it now
September 16th, 2012 2:18pm
Hi
I was unable to install Dameware 9 after uninstallation.It was giving some .msi error before the completion of set up. I did lot of R&D and finally one method helped which I am posting here.
Downloaded the License manager and installed first. In the License manager Dameware 9 entry was there.(I dont know,how it detected after uninstallation).I just activated the same with license file.
Then installed the set up. Without any error ,set up got finished :)
Thats it..I dont know this will help u guys or not...
regards,
Vishnuprasad.C.B
November 26th, 2012 1:26am