Error message when attempting "A System Image" on a Windows 7 Genuine PRO 64- bit Sony Vaio new Laptop: "The request could not be performed because of an I/O device error". Trying to backup on a new 3Tb WD My Book Essential External HDD, Model: WDBACW0030HBK-NESN Tried 2 different USB ports, still the same error. The request could not be performed because of an I/O device error (0x8007045D) And there is another error code: 0x80078002A Below is the event log. Log Name: Application Source: Microsoft-Windows-Backup Date: 12/25/2010 7:16:04 PM Event ID: 517 Task Category: None Level: Error Keywords: User: SYSTEM Computer: Admin-VAIO Description: The backup operation that started at '?2010?-?12?-?26T03:15:14.102239200Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>517</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2010-12-26T03:16:04.069127000Z" /> <EventRecordID>2142</EventRecordID> <Correlation /> <Execution ProcessID="1796" ThreadID="184" /> <Channel>Application</Channel> <Computer>Admin-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTime">2010-12-26T03:15:14.102239200Z</Data> <Data Name="ErrorCode">2155348010</Data> <Data Name="ErrorMessage">%%2155348010</Data> </EventData> </Event> Log Name: Application Source: Microsoft-Windows-Backup Date: 12/25/2010 7:10:24 PM Event ID: 517 Task Category: None Level: Error Keywords: User: SYSTEM Computer: Admin-VAIO Description: The backup operation that started at '?2010?-?12?-?26T03:09:30.572435800Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>517</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2010-12-26T03:10:24.142929900Z" /> <EventRecordID>2135</EventRecordID> <Correlation /> <Execution ProcessID="1796" ThreadID="4016" /> <Channel>Application</Channel> <Computer>Admin-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTime">2010-12-26T03:09:30.572435800Z</Data> <Data Name="ErrorCode">2155348010</Data> <Data Name="ErrorMessage">%%2155348010</Data> </EventData> </Event> Log Name: Application Source: Microsoft-Windows-Backup Date: 12/25/2010 6:59:46 PM Event ID: 517 Task Category: None Level: Error Keywords: User: SYSTEM Computer: Admin-VAIO Description: The backup operation that started at '?2010?-?12?-?26T02:58:55.413502900Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>517</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2010-12-26T02:59:46.066791900Z" /> <EventRecordID>2090</EventRecordID> <Correlation /> <Execution ProcessID="5004" ThreadID="3976" /> <Channel>Application</Channel> <Computer>Admin-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTime">2010-12-26T02:58:55.413502900Z</Data> <Data Name="ErrorCode">2155348010</Data> <Data Name="ErrorMessage">%%2155348010</Data> </EventData> </Event> Log Name: Application Source: Microsoft-Windows-Backup Date: 12/25/2010 6:56:51 PM Event ID: 517 Task Category: None Level: Error Keywords: User: SYSTEM Computer: Admin-VAIO Description: The backup operation that started at '?2010?-?12?-?26T02:56:05.545604700Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" /> <EventID>517</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2010-12-26T02:56:51.581285500Z" /> <EventRecordID>2089</EventRecordID> <Correlation /> <Execution ProcessID="5004" ThreadID="3744" /> <Channel>Application</Channel> <Computer>Admin-VAIO</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BackupTime">2010-12-26T02:56:05.545604700Z</Data> <Data Name="ErrorCode">2155348010</Data> <Data Name="ErrorMessage">%%2155348010</Data> </EventData> </Event> PS: the System Image went fine for the same laptop on another older 1Tb WD My Book Essential External HDD. Please help me as i tried the following but still the problem exists: 1. Stripped the drive to 2Tb 2. Stripped the drive to 1Tb 3. Formatted the drive in Windows to NTFS Laptop Info: Windows 7 Professional 64-bit i5 CPU, 2.53Ghz 4Gb RAM Thanks, Grr

Have you run chkdsk to check the USB HDD? Also read the topics here: https://encrypted.google.com/search?hl=en&safe=off&biw=1677&bih=869&q=+site:social.answers.microsoft.com+The+request+could+not+be+performed+because+of+an+I/O+device+error+%22Windows+backup%22&sa=X&ei=pTIbTdXtH4WPswaby5GmCQ&ved=0CCkQrQIwAQ Maybe they help you."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Hi, If there is no error after the disk checking, please temporary disable antivirus, update BIOS and device drivers such as hard drive from computer manufacturer’s website to check the result. If the issue persists, I suggest you boot in Safe Mode, and clear the temp folder. Delete every files that can be deleted. C:\Users\%username%\AppData\Local\Temp In addition, the following threads would be helpful as well. http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/7b64e871-71be-4c5d-a4a3-502744da978b http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/9e5b22f1-8fb3-4d70-8f79-b92c7dc6e840 Thanks, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, If there is no error after the disk checking, please temporary disable antivirus, update BIOS and device drivers such as hard drive from computer manufacturer’s website to check the result. If the issue persists, I suggest you boot in Safe Mode, and clear the temp folder. Delete every files that can be deleted. C:\Users\%username%\AppData\Local\Temp In addition, the following threads would be helpful as well. http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/7b64e871-71be-4c5d-a4a3-502744da978b http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/9e5b22f1-8fb3-4d70-8f79-b92c7dc6e840 Thanks, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, If there is no error after the disk checking, please temporary disable antivirus, update BIOS and device drivers such as hard drive from computer manufacturer’s website to check the result. If the issue persists, I suggest you boot in Safe Mode, and clear the temp folder. Delete every files that can be deleted. C:\Users\%username%\AppData\Local\Temp In addition, the following threads would be helpful as well. http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/7b64e871-71be-4c5d-a4a3-502744da978b http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/9e5b22f1-8fb3-4d70-8f79-b92c7dc6e840 Thanks, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Still nothing seems to be of help. 1. Formatted through windows 2. Volume Shadow Copy is set to Manual 3. No Security software installed 4. Chkdsk for the external drive reports no error 5. Tried using another Disk, another cable, another USB port- still same error with 3Tb drive. I researched again and found that a lot of W7 users are complaining of this issue. It looks like there is a bug in W7 which is causing all this trouble. Could someone open a bug report with Microsoft? Thanks, Grr

Hi Grr, Thanks for your reply. I have checked this issue through our internal channel, it is not a bug. This can be the communication problem between the USB device and the computer. Let's reinstall USB controller to check the result. I would like to verify if backup to other device will work. Based on the current situation, I suggest using another external hard drive less than 3TB or local hard drive as the backup location. You can re-configure the backup settings. In addition, please also run the disk defragment to check the result. Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Grr, Thanks for your reply. I have checked this issue through our internal channel, it is not a bug. This can be the communication problem between the USB device and the computer. Let's reinstall USB controller to check the result. I would like to verify if backup to other device will work. Based on the current situation, I suggest using another external hard drive less than 3TB or local hard drive as the backup location. You can re-configure the backup settings. In addition, please also run the disk defragment to check the result. Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Grr, Thanks for your reply. I have checked this issue through our internal channel, it is not a bug. This can be the communication problem between the USB device and the computer. Let's reinstall USB controller to check the result. I would like to verify if backup to other device will work. Based on the current situation, I suggest using another external hard drive less than 3TB or local hard drive as the backup location. You can re-configure the backup settings. In addition, please also run the disk defragment to check the result. Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Grr, Thanks for your reply. I have checked this issue through our internal channel, it is not a bug. This can be the communication problem between the USB device and the computer. Let's reinstall USB controller to check the result. I would like to verify if backup to other device will work. Based on the current situation, I suggest using another external hard drive less than 3TB or local hard drive as the backup location. You can re-configure the backup settings. In addition, please also run the disk defragment to check the result. Regards, Simida Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Simida. The system image cannot be stored on local disk. And the system image was successful on 2 different External WD drives of capacity 1Tb & 2Tb, respectively. Thanks, Grr

Hi Grr, It seemed the issue is caused by too large space of the External WD drivers. I suggest creating partitions on 3TB External WD to check the result. Also, reformatting the External WD to check the result. Regarding Create and format a hard disk partition, please refer: http://windows.microsoft.com/en-US/windows7/Create-and-format-a-hard-disk-partition Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Grr, It seemed the issue is caused by too large space of the External WD drivers. I suggest creating partitions on 3TB External WD to check the result. Also, reformatting the External WD to check the result. Regarding Create and format a hard disk partition, please refer: http://windows.microsoft.com/en-US/windows7/Create-and-format-a-hard-disk-partition Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Grr, It seemed the issue is caused by too large space of the External WD drivers. I suggest creating partitions on 3TB External WD to check the result. Also, reformatting the External WD to check the result. Regarding Create and format a hard disk partition, please refer: http://windows.microsoft.com/en-US/windows7/Create-and-format-a-hard-disk-partition Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

HI, I have the same problem, but with a SEAGATE FA GOFLEX DESK 3TB drive. the backup from windows 7 fails with an error code 0x80078002A. i followed the suggestions in this thread without success, and also reducing the main partition to below 2.2TB didn't help. the drive does not us gpt tables, as its intended to be used with winxp as well, and seagate seems to have implemented some workaround for the3TB size. could this be the problem?