Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE22 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-7FCWJ-P6H9Y-WQB3D Windows Product Key Hash: 4qtTWsVO0HUqf5A1kMIN5Ox8mgs= Windows Product ID: 00359-OEM-9805904-63644 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.1.7600.2.00010300.0.0.003 ID: {1A5C389F-2586-4C30-960E-29A6821A3812}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7600.win7_gdr.100618-1621 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{1A5C389F-2586-4C30-960E-29A6821A3812}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQB3D</PKey><PID>00359-OEM-9805904-63644</PID><PIDType>8</PIDType><SID>S-1-5-21-3800971862-4053706485-2395883425</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio One 1909</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="5"/><Date>20101029000000.000000+000</Date></BIOS><HWID>7FB93607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012 Windows Activation Technologies--> HrOffline: 0x8004FE22 HrOnline: N/A HealthStatus: 0x0000000000002000 Event Time Stamp: 11:13:2010 23:19 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GH+/bxXFhbI9nhLIqLEf3xzRso= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL FX09 FACP DELL FX09 HPET DELL OEMHPET0 MCFG DELL OEMMCFG WDRT DELL NV-WDRT SLIC DELL FX09 OSFR DELL FX09 OEMB DELL FX09 NVHD DELL NVHDCP SSDT DpgPmm CpuPm

Have you made any changes to the system recently, such as installing new hardware or hardware drivers? Can you right-click on Computer, and select Properties, then under Windows Activation see whether the system is still activated, and if not select Activate Now. If it WAS activated but now is not, then this might all you need to do to fix it.

No changes windows displays activated still getting updates

still no joy has been referred to microsoft still getting error message that windows 7 is not genuine, but is registered and not blocked, is Microsoft going to investigate, this is another reason why we should all change to a Mac, come on Microsoft get on the game and fix it is obviously a problem check the web hundreds of complaints from genuine customers or don't you care

James, thanks for the attempt but I think it is a little more complicated than your response indicates, any other suggestions

Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui replace those 2 files from your Windows DVD: http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/ "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/