Windows 7 HP SP1 64bit crashes on browsing
When trying to browse for files/photos in IE, WIn DVD maker etc the system BSOD and write into the event logs:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 14/03/2011 10:55:25
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ROBERT-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff88005df6cc0, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031411-17862-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-14T10:55:25.000000000Z" />
<EventRecordID>34227</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>ROBERT-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000001e (0xffffffffc0000005, 0xfffff88005df6cc0, 0x0000000000000000, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">031411-17862-01</Data>
</EventData>
</Event>
Thus far we have checked all Windows updates, upgrade adviser, BIOS and video driver are all current - same problem
We have disabled all non-MS services and all startup apps - again no difference
System is Acer Aspire X3900
We have minidump files available is you let us know where to put them
March 14th, 2011 7:25am
Have you tried to see if yo have the same problem in Safe Mode? If you don't then you have to see what other services are causing the problem. Do a comparison on the services started in safe mode and then you can start them one by one, until you
computer crashes.
Another option would be to slipstream SP1 to the windows dvd and then reinstall the entire OS. Please do not forget to select the best answer if it helps you! The Ultimate computer newbie guide since the discovery of spoon feeding!
The Computer Manual dot Com
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March 14th, 2011 10:10am
To add, we also reseated the RAM and ran CHDSK.
We had the services stopped in normal and will try in safe mode to see what that does
March 14th, 2011 1:07pm
Moved posted into partner forums:
http://social.microsoft.com/Forums/en-US/partnerwinclient7rc/thread/2c680bb6-7481-48fb-b7ce-5d7502038537
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March 14th, 2011 1:10pm
I am encountering the same problem, have you had any luck fixing the problem.
April 10th, 2011 11:52pm
We ended up running a Windows repair install which resolved the issue
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April 11th, 2011 5:41am