Windows 7 Enterprise domain account issue: Black screen with only mouse cursor after logon.
Hello community members, I've got the issue about half of the month ago. It relates to Windows 7 Enterise logon using my domain account. I asked this question once before on Microsoft Answers and seemed to find a solution. Although it worked for me for a week or so but in the end I've got the sama problem once again. So I decided to ask this very question here at IT Pros becouse one of the Microsoft answers members recommended me to post the question here. The problem: After I log on to my Workstation running Windows 7 Enterprise x64 I get a black screen with only mouse cursor present. No task manager can be populated so I can only perform either hard reboot or log on remotely with local administrator credentials and force the system to restart. I tried to revert to an earlier system state with "Previous Versions" feature. It helped for a while but anyway I ended up with a black screen again in a week. Next I tried to delete my domain account profile from the problematic Workstation through profile management dialog box. it said that the profile folder couldn't be removed completedly becouse it contained files. I opened the folder via Explorer window and saw there nothing inside. But the profile was removed so I deleted the folder manually. Next I logged on to using my domain credentials and and everything worked fine untill in about a week I got the same black screen once again. The thing that I noticed is that the problem arises mainly after I had several VPN sessions with secure auth using ActivIdentity smart-card device. RPC service logon rights seemed to be ok - I checked it out. Does anybody have some ideaas? Any help is appreciated. Sincerely yours, Alexander Chernyaev.Sincerely yours, Alexander Chernyaev.
March 28th, 2011 12:08pm

Hi, According to your description, the issue may related with your domain account profile corrupted or conflict with third party tools and drivers. Once the issue occurs, I suggest to perform these tests to troubleshoot the issue: 1 Unplug all unnecessary hardware and login with Safe Mode with network to see if the same issue occurs. If the issue not occur with Safe Mode, the problem should related with third party tools or driver conflict. Remove third party tools and update the drive for Windows 7. 2 Try to logon with local account for test. 3 As you said this issue may appear after use ActivIdentity smart-card device, please check it is compatible with Windows 7 or not. You can check it on: Windows 7 Compatibility Center, also make sure the driver is for Windows 7. The hardware or driver which incompatible with Windows 7 would cause unexpected issue. Hope that helps. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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March 30th, 2011 7:37am

Hi, Thanks for the idea. I will try this out the next time it occurs. Sincerely yours, Alexander Chernyaev.Sincerely yours, Alexander Chernyaev.
March 30th, 2011 7:53am

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