Windows 7 Doesn't Connect to Existing WiFi Router
I've got a new machine (Acer 5738Z laptop) which has Windows 7 and an integrated Atheros AR5B91 WiFi adapter.It will not connect to my existing broadband router (USR9110) unless I disable WPA in the router and use WEP, which I do not want to do. In any case I have a whole range of hardware that quite happily uses the USR box, including 3 Windows XP machines, and I don't want to reconfigure everything just because I have one new Windows 7 machine.I've followed some of the diagnostics I've found (like setting the DhcpConnEnableBcastFlagToggle), and have updated the WLAN drivers, but nothing makes any difference. Is there some way I can just get Windows 7 to "behave like XP" in terms of WiFi?
December 7th, 2009 7:39pm

Are you running in secure mode (SSID not broadcasting?) If so, did you check the box Connect even if the network is not broadcasting? That's assuming you have your other entries correct. So are you using WPA-Personal , WPA2-Personal (TKIP or AES encryption)? Do you have any of the other devices on the wireless lan? MCSE, MCSA, MCDST
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December 7th, 2009 8:11pm

Ensure your router is capable of supporting IPv6.
December 7th, 2009 8:22pm

It is broadcasting the SSID. The router is setup for WPA-Personal/TKIP, which is what all other clients in the house are using. Yes there are other devices on the wireless LAN. Between 1 and 6 devices, depending what I switch on.
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December 9th, 2009 1:15pm

It definitely isn't. But I don't use IPv6 in the house (not all my clients support it anyway), and my ISP don't have IPv6 either.
December 9th, 2009 1:16pm

But Windows 7 uses it..and it will try and get an ipv6 IP from any broadcast. Ergo, no broadcast, no IP, have you done a IPCONFIG /alllist it here please?
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December 9th, 2009 1:38pm

Windows IP Configuration Host Name . . . . . . . . . . . . : helen-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : TQ1750 Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter Physical Address. . . . . . . . . : 00-24-2C-81-39-6F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet Physical Address. . . . . . . . . : 00-1F-16-AA-18-65 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{331F52C6-F9C0-4681-965C-D30DF1161225}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.TQ1750: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
December 10th, 2009 3:40pm

Hi, I would like to suggest you update the router firmware and reset the router. Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. After that, I also would like to suggest you set up a new network with WPA2 Encryption. Good luck!Arthur Li - MSFT
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December 11th, 2009 9:00am

It's now running the latest firmware (from 2007), but that does not affect the problem. To be honest I think you are looking in the wrong place. Every client in the building works fine with this router: 3 x XP machines, Mac, Linux Netbook, Symbian, iPhone. The only thing that does not work is the latest thing in the building - Windows 7 . This is the thing that doesn't work properly.
December 11th, 2009 3:10pm

Not all wreless deives are equal, if you do google search for your router / nic you will see many folks with issueswin 7 does connect to a wep / wpa / wpa2 networks but not all wireless deie work as they should, for many reasons.I know it does work as I use a netbook win 7 pro in the field and I connect to networks across two states..most are wpa / wpa2 networks.I have found more issue with wep and 7 than more secure connections.I had to add a second AP to two WEPnetworks as the pre- N linksys home routers would not work with win 7 they woudl connect but ot get an IP.Have you tried a different network to see if you can connect?
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December 11th, 2009 8:23pm

Can we focus on Windows 7 please?
December 11th, 2009 10:23pm

Can anyone offer me either: 1. A way to configure Windows 7 to behave like the earlier XP Wifi that works? or 2. Some useful diagnostic procedure for Windows 7 that will help me fix the problem.
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December 12th, 2009 10:18am

Have you disabled the Windows 7 firewall yet? and disabled the power saving features of the WLAN and Wired NIC's ? MCSE, MCSA, MCDST
December 12th, 2009 12:15pm

Hi KarmaPoliceman, Have you tried to reset the router settings to check the issue? The default settings of Windows 7 should work normally with the wireless router. I agree with Bubbapcguy to connect this Windows 7 laptop to another wireless router and check if this is a compatibility issue between Windows 7 and the wireless router. Good luck!Arthur Li - MSFT
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December 14th, 2009 9:13am

Yes, I have extensively reset and reconfigured the router. Default settings of Windows 7 do not work. Yes the laptop will connect to another hub. But I cannot use this other hub because it causes other technical problems for all of the clients. But I don't see why I need to change the router (which works for everything else). Everyone in this forum seems to be constantly trying to shift blame onto to my router, and move the discussion away from Windows 7. But the fact is, the router works fine for everything except for Windows 7. If I get a flat tyre on my car I don't replace the whole of the rest of the car, I fix the flat. Now please give me some ideas as to how to change the behaviour of Windows 7. I suspect it's an issue with the WPA encryption in Windows 7. How can this be fixed?
December 14th, 2009 11:10am

Karma,So, Does the Win 7 laptop "see" the SSID broadcast from the AP you wish to connect with? Have you copied and pasted the TKIP key on to a notepad .txt from the router and copied and pastedto the network setup onthe laptop. I know, but it is easy to get a typo with the TKIP keys.Another try would be to manually configure the connection from Control Panel>Network and Internet>Network and Sharing Center.Set up a new connection.Lastly, turn off Homegroup and check the Start>Computer>Right-click properties and verify the"workgroup" name is the same.
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December 14th, 2009 2:06pm

It does see the SSID broadcast. It just refuses to connect with it, unless I degrade the router by forcing it to use WEP instead of WPA. I've tried manually creating connections. It's always the same; it refuses to connect but then offers no further diagnostic information to help go further. I'm not using Homegroup. Since I only have one Windows 7 machine, it doesn't offer any advantage using Homegroup.
December 14th, 2009 2:26pm

KarmaPoliceman, Had this been a issue with 7 You have seen more people posting.We keep going back to your router / your setup as for the most part Windows 7 has been removed as the cause here, If it works for most people then it just works, computers are simple they only know two things on and off (0 or 1). windows is not the writer of the software drivers nor of the firmware in your router, those things are out their control.Now if you could, Help us Help you, we can move on. but it takes a little give and take on both sides. Prove me (us) wrong if that is what it takes to solve your issues... I got thick skin, I am here to learn about what will popup on any deployment.You answered part of a question but not the whole."Yes the laptop will connect to another hub. But I cannot use this other hub because it causes other technical problems for all of the clients."This "HUB" IASSUME is a wireless access point using the same protocol as USR (if not then not much is gained by this action).We understand about the current network not going to be changed for this one PC.BUT do you not have access to create a second test work for testing? Right....If not it will be hard to trouble shoot without making changes to your setup.Unless someone here has the very same gear (down to the firmware version)it is all on you to do the leg work. I just know you have second USR9110 in the closet so you can replace it case of failing right??set it up and test using wpa2 / AES instead (more secure in some ways)I manage a BIG mesh network, it has up 500 new users a week pop on. last check was over 20,000 plussessionsa month, I guess I have MAYBE 20 calls a year where someones laptop can not connect to the secure side, I run a second open network with SSL vpn portal for those folks.
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December 14th, 2009 5:24pm

Even if Microsoft did not write the WiFi driver, it is surely not too much to ask that Windows 7 have mechanisms for reporting reasons why authentication has failed? With luck it will also have configuration options to allow the user to change the way that Windows 7 behaves. The USR router does not have WPA2 as an option, so I cannot try that.
December 14th, 2009 5:35pm

The router "should" have some type of logging which could help you out here, the router end is where you need to start, but as you say you can not then I have no clue as how you can track down the issue and resolve it.Good Luck.
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December 14th, 2009 6:19pm

I have a similar problem. With WPA-Personal/TKIP the net refuse to return an IP adress and the network status says no internet access and unknown network.Without security it works without a problem.Anyway, here's a few more hints:This is Intel PRO/Wireless 3945.., three PC's have the same issue, the only three with windows 7, both 32 and 64 bit.Last time I were here, 3 weeks ago it worked flawlessly with the Win7 provided driver. both 32 and 64 bitThis is a smallwireless netwith several cisco access points.The "fix" so far has been:Uncheck IPv6 in the properties of the wirless card.Manually insert IP adress, gateway and DNSIt's not a general solution but it works for me as an emergency solution at a customer.This is a net with some 20 to 40 wireless devices connected at all time. Part of it is heavy duty industial units. It's all about 3 years old.Point is, this net IS working with all other units but Win 7. So this is definatly relatedmore to win 7 than any access point/router and check google, eh Bing and you will find an awfull lot of unasweredquestions of the same type.
December 15th, 2009 1:02am

Thanks Morten, your suggestion has certainly taken me further forward.
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December 15th, 2009 11:04am

Hi, If this Windows 7 laptop can work with other wireless router but not the old one. It mostly can be a compatibility issue. The latest version of the USR9110 firmware was released in 2007 and Windows 7 was released recently. This router may not support Windows 7 normally, unless the router manufacturer can develop a new firmware to support Windows 7. Youd better purchase a new wireless router or contact the router support for more information. Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Good luck!Arthur Li - MSFT
December 15th, 2009 11:27am

How many Microsoft employees does it take to change a lighbulb? Only one to hold the lightbulb, while the world rotates around.
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December 15th, 2009 11:46am

KP,yes the world runs on windows and change happens even if you do not want it.You want to fault windows, when you should be looking at YOUR older router, your older way of doing things.I have said this many times here...No one is forcing youto upgrade or run even run windows.I am happy you have found a "fix", one which has been posted a few times here.
December 15th, 2009 1:15pm

You talk nonsense.
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December 15th, 2009 1:20pm

Why is it when folks like you are wrong youREFUSE to take it, you start with this nonsense trash.you have been told over and over the same thing, yet you still keep up the chatter.This is a Peer to Peer forum, we come here to learn (well some of us do, others just come here to whine)as wellto seek and provide help.If you do not want help from someone then do not ask for it.You have not impressed anyone here with your posting.What do you find to be nonsense..that the world runs on windows..it does no one can say it does not.You think change does not happen?? Well I hate to tell it does...Maybe you think you are forced to run windows..you are not.nonsense is whining over and over about a issueas yourefusing to help solve it.CY-A.....No need to reply.. I can just apply any number of yourpostings.
December 15th, 2009 1:40pm

Will keep those words in mind as I have no doubt what so ever that MS will eventually find out that they have a problem with automatic network configuration and they will come with a fix. This is realted to multiple combinations of access points, wireless cards and even wired network.
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December 16th, 2009 2:41pm

so..IPv6 was the culprit?
December 17th, 2009 2:23pm

XP mode or Microsoft Virtual PC installed? If you are using either one I suggest disabling the Virtual Adapter that gets installed with it. Thats what worked for me. My problem was The Windows 7 Professional would connect just fine to the access point, however I would get error saying that their was no internet. Local traffic worked just fine over the network but outbound traffic didn't. After several hours of trouble shooting. I disabled all extra LAN adapters one by one and reconnected to my access point. Finally found that if I disabled the Virtual Adapter that Virtual PC uses for XPmode and reconnected that everything worked fine.
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December 17th, 2009 8:47pm

Very interesting. I do have XP mode installed and it's possible that it wasn't installed in the beginning when the WiFi worked for me some weeks ago. I installed XP-mode to get Cisco VPN working so the only problem is how I'm doing to have my private network encrypted while using vpn.
December 17th, 2009 9:38pm

I Use Sun Micro's Virtual Box for my Testing, My work uses VMware for most of its stuff. We only recently started looking into the XP-Mode which is when all this started happening for us. VirtualBox seems to work fine with the Windows 7 32bit and 64bit versions, and I've had no conflict so far. For VPN solution you should look at Shrewsoft its free Open source and it can import a Cisco .pcf file. It works in 64bit environment which is why we switched to it.
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December 18th, 2009 6:10am

First, I'm afraid I'm a user rather than a tech, so my query may be naive. I recently got a new laptop running Windows 7. I have encountered similar problems to the above in trying to connect to home WiFi system. My existing laptop (XP) connects fine. I have also connected a third laptop (XP) without difficulty. The WiFi uses WEP Problem with new laptop (Windows 7): Initially, appeared to see the router, but unable to connect to internet (packets sent, no packets received). I ethernet cable connected laptop to router and it was then able to connect to internet O.K. I tried various things to get WiFi to work, including the 'network wizard' from my original (XP) laptop - transferring settings to new (Win7) laptop via USB drive. That did not work. New laptop then failed to see router altogether - I found this was due to driver (Intel WiFi Link 5300 AGN) using 802.11a rather than 802.11 g (used by router) - corrected this to a/b/g mode and connection to router restored (but still not recognised properly and no internet connection). I haven;t tried disabling TCP/IPv6 (currently not at home). I haven't tried the Win7 laptop on other wireless networks yet, but as per above - if my set-up works O.K. for XP, I hope there is a way of getting it to work using Win 7 (rather than needing to buy a new router). I will appreciate any advice or referral to less technical sites that may be able to help. Thanks
January 19th, 2010 4:52am

NickDP8138,Which wireless access point/router and which version of the hardware are you using? Review the firmware version for the wireless access point and determine if there is a newer version available.Review the configuration of the wireless access point. Set it to use only G instead of multiple bandwidths. Copy and paste the WEP key to a notepad (.txt) document from the wap/router and copy and paste it into the connection setup for the Win 7 computer. It's easy to get a typo.Did you use the create a new connection wizard from the Control Panel>Network and Internet>Network and Sharing Center in Windows 7?Don't worry about the IPv6. The protocol won't be used if it's not connecting to an IPv6 network. (which it is not) I would recommend using WPA or WPA2 for the security method. Windows 7 drivers seem to connect better and you will have improved security. This depends on the limitations of the existing XP computer's wireless network adapter and if it is available in the wap/router.Post your wap/router hardware information. Let's start there.
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January 19th, 2010 2:41pm

WEP is totally unsafe. Use WPA2(AES) or at least WPAIntels web site has more infohttp://www.intel.com/support/wireless/wlan/4965agn/sb/cs-025643.htmOn Tue, 19-Jan-10 01:52:22 GMT, NickDP8138 wrote:First, I'm afraid I'm a user rather than a tech, so my query may be naive. Irecently got a new laptop running Windows 7. I have encountered similarproblems to the above in trying to connect to home WiFi system. My existinglaptop (XP) connects fine. I have also connected a third laptop (XP) without difficulty. The WiFi uses WEP Problem with new laptop (Windows 7): Initially,appeared to see the router, but unable to connect to internet (packets sent, nopackets received). I ethernet cable connected laptop to router and it was thenable to connect to internet O.K. I tried various things to get WiFi to work,including the 'network wizard' from my original (XP) laptop - transferringsettings to new (Win7) laptop via USB drive. That did not work. New laptopthen failed to see router altogether - I found this was due to driver (IntelWiFi Link 5300 AGN) using 802.11a rather than 802.11 g (used by router) -corrected this to a/b/g mode and connection to router restored (but stillnot recognised properly and no internet connection). I haven;t tried disablingTCP/IPv6 (currently not at home). I haven't tried the Win7 laptop on otherwireless networks yet, but as per above - if my set-up works O.K. for XP, I hopethere is a way of getting it to work using Win 7 (rather than needing to buy anew router). I will appreciate any advice or referral to less technical sitesthat may be able to help. Thanks Barb Bowman www.digitalmediaphile.com
January 19th, 2010 2:53pm

I have a dell latitude 6400 with intel wired and wireless cards running windows 7 enterprise 64-bit. Neither will accept DHCP offers from a range of DHCP servers, including winodws 2003 DHCP server at work.When I run Netmon I see the standard 4 requests without the broadcast flag, then the 4 with the broadcast flag. Each request is followed by a response from the DHCP server which the laptop ignores.I have downloaded and installed the latest drivers from both the dell and intel websites, this has not fixed the issue. I have tried:disabling the IP helper service,opening up the windows firewall to allow DHCPdisabling IP6 and all associated devices / drivers etcnothing works.DHCP servers tried:Windows 2003 server (fully patched)Netgear routerBT routerO2 routerIf i boot my latop into a windows 7 enterprise 32-bit VHD it accepts the DHCP lease no problem. I do not wish to use the 32-bit OS.
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January 19th, 2010 6:35pm

Hi Roundy,Sure appears like a 64-bit driver issue, doesn't it? There were connection/driver problems with the 5150 & 5350 WiFi/WiMax Intel network adapters during the beta and RC phases of Windows 7. I didn't follow to determine if it was resolved.Intel's latest driver and Pro-Set utility for the 5100 & 5300 (and 4965) is 1/7/2010 version 13.0.0.0. Perhaps downloading and using the extracted zip file(here) version of the drivers and removing the device and installing the drivers from device manager manually would help.Hmmm, the ethernet problem is uncommon. Also, in the device properties, power management, unchecking "allow the computer to turn off this device" helped in some cases.Have you tried to rule out a non-MS service using msconfig?
January 20th, 2010 3:35am

Nano Warp,Thanks for your reply.I have already installed the latest intel drivers for both my network adaptors.I have tried removing the devices in device manager and installing the drivers, no joy.I have run the system in safe mode with networking to rule out third party services, no joy.Power management is disabled on the cards.I will give the msconfig a go, but i think that it will yield the same results as my safe mode test.
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January 20th, 2010 1:06pm

Roundy,Do you have a domain logon profile for the work network? Try removing that. It may need to be reconfigured ( create a new one). Can't move in a an existing XP or Vista user profile to Win 7. Problems were reported doing that.I would also suspect the security software. Can you get a connection with it temporarily disabled?You've got a stumper here. Was this a clean install or an upgrade?
January 20th, 2010 3:27pm

Nano Warp,This was a clean install of WIndows 7 Enterprise 64-bit, downloaded from the MS Licencing website."Do you have a domain logon profile for the work network" - do you mean a roaming profile? if so we do not use them.My network user profile was created from scatch when i first logged onto the machine.As for security software, we use Mcafee Enterprise 8.7.0i, the HIPS version doesn't run on windows 7 so it crashes, but booting into safe mode with networking shoud stop these services from running, and i do not get a connection.I'm thinking that i'll rebuild the laptop and start from scratch.
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January 21st, 2010 3:48pm

Nano Warp,I ran msconfig and booted with minimal services running, no security software etc, still had the issue
January 25th, 2010 2:55pm

Roundy,Well, I am feeling like you are. New computer, Win 7 drivers and BIOS available, the problem should not exist. Kind of points to corrupt install media or the McAfee. I would agree on the rebuild and leave the security software out until it's LAN/connected and Windows updated.Is there anyhting in the system logs that would provide a clue? Other than that, I am out of ideas for now.
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January 25th, 2010 3:34pm

There is one error that appears in the DCHP client event log. I've googled it and can't really find any valid explanations for it:your computer was not assigned an address from the network (by the DHCP Server) for the network card with network address x. The following error occured: 0x79. Your Computer will continue to try and obtain an address on its own from the network address (DHCP) server.
January 25th, 2010 4:12pm

searched TechNet and found many "error code 0x79" hits, though none seem to be related. Only one mention for Win2K that gives that code with 4 different causes. It's a stop code. Is the DHCP server configured for MAC authentication?
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January 25th, 2010 7:16pm

THe issue is with 4 different types of DHCP server.THe DHCP server at work is a Windows 2003 SP2 DHCP server running on a Domain Controller, default set-up.
January 25th, 2010 8:01pm

Nano Warp, turns out the problem was caused by the firewall."Prohibit unicast response to unicast or broadcast requests" was enabled for off domain profiles.As soon as this was disabled my workstation aquired a DHCP lease.looks like i had not turned the firewall completely off during testing."net stop bfe" does the trick rather that just stopping the firewall service
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February 8th, 2010 6:14pm

Roundy,Nice find. I'll put that one in storage for future use.
February 11th, 2010 3:47pm

Hello, I'm not techie, so I can't really get what it is that I can do. I just want my new Sony Vaio laptop (VGN-FW510F/B) with Windows 7 to have internet access. The first time I was able to connect to a wifi router and used my computer for surfing, logging-in to yahoo, etc. Second time I opened my laptop, I can't open the internet explorer, I can't logged in Yahoo and everytime I open "Network and Sharing" it hangs and I had to use the task manager to close it, sometimes I had to force-shut down my computer to stop trying to open the "Network and Sharing" folder. I'm not sure what our wifi router is but it works fine on other non-windows 7 desktop and laptops.
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March 9th, 2010 9:52am

I have exactly the same problem: 3 different PC's running XP connect smoothly to USR9110 wireless router with WPA encryption but I have found no way of connecting with Windows 7 based PCs UNLESS I disable WPA encryption. I've also arrived to the same conclusion, there must be a different implementation of WPA in Windows 7 with respect to XP, but unfortunately found no way of overcoming it.
August 6th, 2010 6:14pm

Karma, you're too much right. I have the same problem here in my Company. We have Zyxel wireless AP and several woreless laptop. All XPs and Mac, wireless phones, Ipad, linux pc .. can connect with this wireless AP .. recently we have bought 2 new laptop with 7 and they both cannot connect thru it. Same problem with guests coming here and running 7 or Vista. They only work if I disable the encryption on the AP. Probably people form MS are right.. I also have to change all my Company's HW to let 7 to work properly. What I am sure is that 7 is not able to auto configure itself to work with an existing WIFI. To let it work it is necessary to change or modify some hidden feature\configuration .. which is far away from the knowledge of common user. They seems to have followed the philosophy "plug and pray". Good suggestion 7-focused and not rest-of-the-world-focused are well accepted. regards
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January 17th, 2011 6:44am

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