Hello; I'm having a problem with a farily new dell optiplex comptuer. Several times a day it blue screens and reboots. No special hardware or modifications. I've completed most of the suggestions from the MS web site without luck. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 1a BCP1: 00041790 BCP2: C0802148 BCP3: 0000FFFF BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Can someone take a look at the dmp file for me? Let me know and I'll uplaod it to skydrive. -Thanks in advance. Stephen

You really should contact Dell Customer Service or Technical Support and utilize the warranty you paid for to get your system running correctly. Dell has the sole resposibility for supporting your entire system to include the installed Windows 7. See info @ http://windows.microsoft.com/en-us/windows/help/contact-supportPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks... except that Dell's answer is to reinstall windows. I'm looking for a better solution. Stephen

On Sat, 11 Jun 2011 19:38:17 +0000, SSlovensky wrote: Thanks... except that Dell's answer is to reinstall windows.   I'm looking for a better solution. Sorry I don't have an answer for you, but looking for a better solution is the wise thing to do. It's my belief that the common "clean reinstall" solution to almost any problem stems from the technical support people at many of the larger OEMs. Their solution to almost any problem they don't quickly know the answer to is "reformat and reinstall." That's the perfect solution for them. It gets you off the phone quickly, it almost always works, and it doesn't require them to do any real troubleshooting (a skill that most of them obviously don't possess in any great degree). Ken Blake, Microsoft MVP

Maybe if you update to SP1 the problem will go away.

I suggest backing up everything and install Windows fresh including all updates My MVP is for the Windows Desktop Experience, i.e. Windows XP, Vista and Windows 7 IT Remote Assistance is available for a fee. I am best with C++ and I am learning C# using Visual Studio 2010 Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Hi Stephen, Since it's a fairly new computer, it's under warranty, contact DELL is better. Or you can do a in-place upgrade to check if it works. If you really want to check the dmp file, please upload the minidump and reply a link. I'll check it later. Regards, MiyaThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.