Windows 7 BSOD unexpected shutdown.
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: 8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32 8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0 nt!WheapProcessWorkQueueItem+0x56 8bb27d00 82888a6b 829738a0 00000000 84d86020 nt!WheapWorkQueueWorkerRoutine+0x1f 8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d 8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV Followup: MachineOwner --------- -------------------------------------------------------- Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx From the dump I analyzed, I can see that there is something wrong with your AMD processor. Please start by updating your AMD processor driver and then check results. If the problem persists, I would recommend contacting AMD or your manufacturer Technical Support for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer
December 31st, 2011 6:04pm

0x124 WHEA_UNCORRECTABE_ERROR: http://mikemstech.blogspot.com/2010/07/windbgkd-debugging-processor-cache.html I can't tell if your BIOS is up todate from the dump, but you might see if there is an update for the chipset drivers and BIOS for your system. 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: 8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32 8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0 nt!WheapProcessWorkQueueItem+0x56 8bb27d00 82888a6b 829738a0 00000000 84d86020 nt!WheapWorkQueueWorkerRoutine+0x1f 8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d 8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV Followup: MachineOwner --------- 1: kd> !errrec 85e1e1d4 =============================================================================== Common Platform Error Record @ 85e1e1d4 ------------------------------------------------------------------------------- Record Id : 01ccc7c6788acc65 Severity : Fatal (1) Length : 864 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 12/31/2011 14:14:19 Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ 85e1e254 Section @ 85e1e32c Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x86 Error Type : Unknown error Flags : 0x00 CPU Version : 0x0000000000060f81 Processor ID : 0x0000000000000001 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ 85e1e29c Section @ 85e1e3ec Offset : 536 Length : 64 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000001 CPU Id : 81 0f 06 00 00 08 02 01 - 01 20 00 00 ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ 85e1e2e4 Section @ 85e1e42c Offset : 600 Length : 264 Flags : 0x00000000 Severity : Fatal Error : Unknown (Proc 1 Bank 1) Status : 0xfafff6fada7d2df6 1: kd> !sysinfo machineid sysinfo: could not find necessary interfaces. sysinfo: note that mssmbios.sys must be loaded (XPSP2+). -- Mike Burr Technology
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December 31st, 2011 8:23pm

I'm having a unexpected shutdown everynight. I upgraded the laptop from Vista 32 bit to Win7 Home Premium. I have a windows home server that backups all my machines every night. The laptop has failed it's backup everynight. I have updated all the drivers and kept software minimum on this machine. The mini-dmp and information is below. Any help would be appreciated. Thanks Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 124 BCP1: 00000000 BCP2: 85E1E1D4 BCP3: 00000000 BCP4: 00000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\123111-36207-01.dmp C:\Users\emagine\AppData\Local\Temp\WER-57689-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt DMP File https://skydrive.live.com/redir.aspx?cid=31342a24b877131b&resid=31342A24B877131B!110&parid=31342A24B877131B!109&authkey=!AEL-MVWUdZmSWZU
January 1st, 2012 9:26am

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: 8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32 8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0 nt!WheapProcessWorkQueueItem+0x56 8bb27d00 82888a6b 829738a0 00000000 84d86020 nt!WheapWorkQueueWorkerRoutine+0x1f 8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d 8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV Followup: MachineOwner --------- -------------------------------------------------------- Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx From the dump I analyzed, I can see that there is something wrong with your AMD processor. Please start by updating your AMD processor driver and then check results. If the problem persists, I would recommend contacting AMD or your manufacturer Technical Support for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer
Free Windows Admin Tool Kit Click here and download it now
January 1st, 2012 9:47am

0x124 WHEA_UNCORRECTABE_ERROR: http://mikemstech.blogspot.com/2010/07/windbgkd-debugging-processor-cache.html I can't tell if your BIOS is up todate from the dump, but you might see if there is an update for the chipset drivers and BIOS for your system. 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: 8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32 8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0 nt!WheapProcessWorkQueueItem+0x56 8bb27d00 82888a6b 829738a0 00000000 84d86020 nt!WheapWorkQueueWorkerRoutine+0x1f 8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d 8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV Followup: MachineOwner --------- 1: kd> !errrec 85e1e1d4 =============================================================================== Common Platform Error Record @ 85e1e1d4 ------------------------------------------------------------------------------- Record Id : 01ccc7c6788acc65 Severity : Fatal (1) Length : 864 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 12/31/2011 14:14:19 Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ 85e1e254 Section @ 85e1e32c Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x86 Error Type : Unknown error Flags : 0x00 CPU Version : 0x0000000000060f81 Processor ID : 0x0000000000000001 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ 85e1e29c Section @ 85e1e3ec Offset : 536 Length : 64 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000001 CPU Id : 81 0f 06 00 00 08 02 01 - 01 20 00 00 ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ 85e1e2e4 Section @ 85e1e42c Offset : 600 Length : 264 Flags : 0x00000000 Severity : Fatal Error : Unknown (Proc 1 Bank 1) Status : 0xfafff6fada7d2df6 1: kd> !sysinfo machineid sysinfo: could not find necessary interfaces. sysinfo: note that mssmbios.sys must be loaded (XPSP2+). -- Mike Burr Technology
January 1st, 2012 12:06pm

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