Windows 7 BSOD unexpected shutdown.
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0 nt!WheapProcessWorkQueueItem+0x56
8bb27d00 82888a6b 829738a0 00000000 84d86020 nt!WheapWorkQueueWorkerRoutine+0x1f
8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d
8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
---------
--------------------------------------------------------
Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx
From the dump I analyzed, I can see that there is something wrong with your AMD processor.
Please start by updating your AMD processor driver and then check results. If the problem persists, I would recommend contacting AMD or your manufacturer Technical Support for assistance.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student
Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft
Certified Technology Specialist: Windows 7, Configuring
Microsoft
Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
Microsoft Certified
IT Professional: Enterprise Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
December 31st, 2011 6:04pm
0x124 WHEA_UNCORRECTABE_ERROR:
http://mikemstech.blogspot.com/2010/07/windbgkd-debugging-processor-cache.html
I can't tell if your BIOS is up todate from the dump, but you might see
if there is an update for the chipset drivers and BIOS for your system.
1: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck
Analysis *
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of
error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0
nt!WheapCreateTriageDumpFromPreviousSession+0x32
8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0
nt!WheapProcessWorkQueueItem+0x56
8bb27d00 82888a6b 829738a0 00000000 84d86020
nt!WheapWorkQueueWorkerRoutine+0x1f
8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d
8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
---------
1: kd> !errrec 85e1e1d4
===============================================================================
Common Platform Error Record @ 85e1e1d4
-------------------------------------------------------------------------------
Record Id : 01ccc7c6788acc65
Severity : Fatal (1)
Length : 864
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 12/31/2011 14:14:19
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ 85e1e254
Section @ 85e1e32c
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x86
Error Type : Unknown error
Flags : 0x00
CPU Version : 0x0000000000060f81
Processor ID : 0x0000000000000001
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ 85e1e29c
Section @ 85e1e3ec
Offset : 536
Length : 64
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000001
CPU Id : 81 0f 06 00 00 08 02 01 - 01 20 00 00 ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ 85e1e2e4
Section @ 85e1e42c
Offset : 600
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Unknown (Proc 1 Bank 1)
Status : 0xfafff6fada7d2df6
1: kd> !sysinfo machineid
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
-- Mike Burr
Technology
Free Windows Admin Tool Kit Click here and download it now
December 31st, 2011 8:23pm
I'm having a unexpected shutdown everynight. I upgraded the laptop from Vista 32 bit to Win7 Home Premium. I have a windows home server that backups all my machines every night. The laptop has failed it's backup everynight. I have updated all the drivers
and kept software minimum on this machine. The mini-dmp and information is below. Any help would be appreciated.
Thanks
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 85E1E1D4
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\123111-36207-01.dmp
C:\Users\emagine\AppData\Local\Temp\WER-57689-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
DMP File
https://skydrive.live.com/redir.aspx?cid=31342a24b877131b&resid=31342A24B877131B!110&parid=31342A24B877131B!109&authkey=!AEL-MVWUdZmSWZU
January 1st, 2012 9:26am
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0 nt!WheapProcessWorkQueueItem+0x56
8bb27d00 82888a6b 829738a0 00000000 84d86020 nt!WheapWorkQueueWorkerRoutine+0x1f
8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d
8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
---------
--------------------------------------------------------
Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx
From the dump I analyzed, I can see that there is something wrong with your AMD processor.
Please start by updating your AMD processor driver and then check results. If the problem persists, I would recommend contacting AMD or your manufacturer Technical Support for assistance.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student
Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft
Certified Technology Specialist: Windows 7, Configuring
Microsoft
Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
Microsoft Certified
IT Professional: Enterprise Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
Free Windows Admin Tool Kit Click here and download it now
January 1st, 2012 9:47am
0x124 WHEA_UNCORRECTABE_ERROR:
http://mikemstech.blogspot.com/2010/07/windbgkd-debugging-processor-cache.html
I can't tell if your BIOS is up todate from the dump, but you might see
if there is an update for the chipset drivers and BIOS for your system.
1: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck
Analysis *
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of
error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 85e1e1d4, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
8bb27cc4 828dcb6d 85e1e1b8 829738a8 829738a0
nt!WheapCreateTriageDumpFromPreviousSession+0x32
8bb27ce4 828dd997 829738a0 85e1e1b8 829738d0
nt!WheapProcessWorkQueueItem+0x56
8bb27d00 82888a6b 829738a0 00000000 84d86020
nt!WheapWorkQueueWorkerRoutine+0x1f
8bb27d50 82a13fda 00000001 aa92edc7 00000000 nt!ExpWorkerThread+0x10d
8bb27d90 828bc1f9 8288895e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV
Followup: MachineOwner
---------
1: kd> !errrec 85e1e1d4
===============================================================================
Common Platform Error Record @ 85e1e1d4
-------------------------------------------------------------------------------
Record Id : 01ccc7c6788acc65
Severity : Fatal (1)
Length : 864
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 12/31/2011 14:14:19
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ 85e1e254
Section @ 85e1e32c
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x86
Error Type : Unknown error
Flags : 0x00
CPU Version : 0x0000000000060f81
Processor ID : 0x0000000000000001
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ 85e1e29c
Section @ 85e1e3ec
Offset : 536
Length : 64
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000001
CPU Id : 81 0f 06 00 00 08 02 01 - 01 20 00 00 ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ 85e1e2e4
Section @ 85e1e42c
Offset : 600
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Unknown (Proc 1 Bank 1)
Status : 0xfafff6fada7d2df6
1: kd> !sysinfo machineid
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
-- Mike Burr
Technology
January 1st, 2012 12:06pm