Windows 7 BSOD and .dmp error
Here is my error message on W7 -
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 00000074
BCP2: 00000002
BCP3: 00000001
BCP4: 81AC2784
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\031311-23181-01.dmp
C:\Users\Matt\AppData\Local\Temp\WER-97719-0.sysdata.xml
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How do I go about fixing this error. Its killing me everytime I get the BSOD!!!
Thanks for the help!
March 13th, 2011 10:05pm
Acer Aspire one 255d. 1 GB DDR3 Ram, Intel Atom @1.66 what else do you need? :p windows 7 ultimate
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March 13th, 2011 10:14pm
machine specifics go a long way to helping create a working solution
My MVP is for the Windows Desktop Experience, i.e. Windows XP, Vista and Windows 7 IT
Remote Assistance is available for a fee.
I am best with C++ and I am learning C# using Visual Studio 2010
Developer |
Windows IT | Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
March 13th, 2011 10:21pm
Do you have your recovery disks handy? If so use them.
My netbook uses an Atom as well. It came with Win7 starter to keep the price down.
My MVP is for the Windows Desktop Experience, i.e. Windows XP, Vista and Windows 7 IT
Remote Assistance is available for a fee.
I am best with C++ and I am learning C# using Visual Studio 2010
Developer |
Windows IT | Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2011 10:22pm
I dont, it doesnt have a CD drive. And also I upgraded from starter to ultimate. id really like to get this problem resolved
March 13th, 2011 10:34pm
OK then I suggest scraping up some coin and buy a USB drive.
Go to /windows/minidump and zip up the files.
Go to my IT site and join the forum and post it in the Windows 7 topics
I allow file attachments
My MVP is for the Windows Desktop Experience, i.e. Windows XP, Vista and Windows 7 IT
Remote Assistance is available for a fee.
I am best with C++ and I am learning C# using Visual Studio 2010
Developer |
Windows IT | Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2011 11:13pm
Hi,
Check this thread for information on using BlueScreenView, MyEventViewer, and other methods to
troubleshoot BlueScreens - top 3 methods (+1 other).
http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990
We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites.
Zip or upload the contents of C:\Windows\minidump
Use SkyDrive to upload collected files and post screen shot/picture.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
----------------------------------------------------------
BCCode: 0A 0x0000000A
Check these KB's
Error message on a blue screen on a computer that is running Windows 7 or Windows Server
2008 R2: "STOP: 0x0000000A"
http://support.microsoft.com/kb/979444
Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2 and
that has iSCSI storage: "0x0000000A"
http://support.microsoft.com/kb/979711
Those and 5 other KB Articles are available
http://support.microsoft.com/search/default.aspx?mode=a&query=0x0000000A&spid=14019&catalog=LCID%3D1033&1033comm=1&res=10
-----------------------------------
Drivers could be at fault however disk issues or antivirus/antispyware/security products are
just as likely to be the root cause as they can force a driver to corrupt or go out of bounds.
The video driver or something affecting it would be very suspect.
Be sure the drivers, BIOS, and low level chipset drivers are all updated by manually checking
at the System maker and device makers's sites.
Below I will post a generic bluescreen troubleshooter and in the next message how to update
drivers and BIOS as well as do memory checks.
-----------------------------------
BCCode: 0A 0x0000000A
Cause
This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.
The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.
If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.
Resolving the Problem
If a kernel debugger is available, obtain a stack trace.
To resolve an error caused by a faulty device driver, system service, or BIOS
Restart your computer. Press F8 at the character-based menu that displays the operating system choices.
Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.
To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool
Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.
Try disabling memory caching of the BIOS. Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.
Make sure the latest Service Pack is installed. If your system has small computer system interface (SCSI) adapters, contact the adapter manufacturer to obtain updated Windows drivers. Try disabling sync negotiation in the SCSI BIOS, checking the cabling and the SCSI IDs of each device, and confirming
proper termination. For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only. Also, check each IDE device for the proper master/subordinate/stand-alone setting. Try removing all IDE devices except for hard disks.
If the message appears during an installation of Windows, make sure that the computer and all installed peripherals are listed in the Microsoft Windows Marketplace Tested Products List.
Comments
Before upgrading to a new version of Windows, remove all third-party device drivers and system services, and disable any virus scanners. Contact the software manufacturers to obtain updates of these third-party tools.
BCCode: 0A 0x0000000A <-- read this link
http://www.faultwire.com/solutions-fatal_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-*1025.html
==================================================================
Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html
-------------------------------------------------------------------------
Also do this so you can see the likely bluescreens.
Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
http://www.winvistatips.com/disable-automatic-restart-t84.html
-------------------------------------------------------------------------
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error Information
BlueScreenView scans all your minidump files created during 'blue screen
of death' crashes, and displays the information about all crashes in one
table - Free
http://www.nirsoft.net/utils/blue_screen_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html
-------------------------------------------------------------------------
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
-------------------------------------------------------------------------
Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
How to Install a Device Driver in Vista Device Manager (also Windows 7)
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx
-------------------------------------------------------------------------
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
-------------------------------------------------------------------------
In some cases this might be required.
StartUp Repair from Recovery Options or Windows 7 disk
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps.Rob Brown -
Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
March 14th, 2011 3:08am
Hi,
References to Vista also apply to Windows 7.
This is my generic how to for proper driver updates :
This utility makes it easy to see which versions are loaded :
DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.
How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx
==========================================
Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.
To test RAM check here - let it run 4+ hours or so. <-- best method
www.memtest.org
For the Windows Memory Diagnostic Tool.
Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions
Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/
How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/
Hope this helps.Rob Brown -
Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Free Windows Admin Tool Kit Click here and download it now
March 14th, 2011 3:08am
Hi,
Check Acer Support and their on-line documentation.
Acer - USA - Service and Support - Drivers
http://us.acer.com/acer/service.do?LanguageISOCtxParam=en&ctx2.c2att1=25&CountryISOCtxParam=US&ctx1g.c2att92=447&ctx1.att21k=1&CRC=3618978704
Acer - Worldwide
http://www.acer.com/worldwide/selection.html
=============================
Other methods that "might" work include making a bootable USB drive. Remember when a CD/DVD
drive is needed to set anything up they can be done on another computer then use as needed on
this one.
How to Create a Bootable Windows 7 Installation USB Flash Drive
http://www.sevenforums.com/tutorials/2432-usb-windows-7-installation-key-drive-create.html
How to Install Windows 7 from a USB Key (works on full Windows 7 as well)
http://www.maximumpc.com/article/howtos/how_to_install_windows_7_beta_a_usb_key
How To: Install Windows 7/Vista From USB Drive [Detailed 100% Working Guide]
http://www.intowindows.com/how-to-install-windows-7vista-from-usb-drive-detailed-100-working-guide/
Use a USB Key to Install Windows 7—Even on a Netbook
http://technet.microsoft.com/en-us/magazine/dd535816.aspx
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
See Method 2 here :
How To Repair Windows 7 From USB Flash Drive (Repair Without Installation DVD Disc) -
Method 2: Users who don’t like to burn a DVD can refer this method.
http://www.intowindows.com/how-to-repair-windows-7-from-usb-flash-drive-repair-without-installation-dvd-disc/
Hope this helps.Rob Brown -
Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
March 14th, 2011 3:14am
Hi Matt,
Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
http://msdn.microsoft.com/en-us/library/ff560129%28VS.85%29.aspx
To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.
Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.
André
[1]
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code"
Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
Free Windows Admin Tool Kit Click here and download it now
March 14th, 2011 11:26am