Windows 7 BSOD'ing on a regular basis
Hi all, I've been having a problem with Windows 7 BSOD'ing on regular intervals throughout daily use (e.g. 4x today its happened, 13:30-150 :00-16:00-22:00). Have tried to fix the problem through Windows Debugging Kit but have had problems with that and unfortunately my technical knowledge does not run deep enough to sort that out. I would otherwise try to repair/reinstall windows but do not have the disc. I have however uploaded a copy of the crash dump file to SkyDrive (http://sdrv.ms/JSFsVd)and a copy of the error from Event Viewer here if that helps. Does anyone have an idea as to what is causing this and how I would be able to fix it? Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 23/05/2012 13:20:52 Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: KyleLaptop Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2012-05-23T12:20:52.220415300Z" /> <EventRecordID>32062</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>KyleLaptop</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">127</Data> <Data Name="BugcheckParameter1">0x8</Data> <Data Name="BugcheckParameter2">0x80050033</Data> <Data Name="BugcheckParameter3">0x406f8</Data> <Data Name="BugcheckParameter4">0xfffff8800fa0838c</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event> Thanks! Kyle
May 23rd, 2012 6:11pm

The minidump file showed an UNEXPECTED_KERNEL_MODE_TRAP (7f) stop error referencing the igdkmd64.sys: BUCKET_ID: X64_0x7f_8_igdkmd64+11298f The igdkmd64.sys is a driver for Intel display adapter. However the problem may be ZoneAlarm specifically the vsdatant.sys. A very similar error was reported in the following thread where the vsdatant.sys (a ZoneAlarm driver used in other Check Point software) appeared to be the issue: http://social.technet.microsoft.com/Forums/en/w7itproperf/thread/94f4bc0b-0148-45e6-9496-254301d70d39 I would suggest to update or, if necessary, uninstall ZoneAlarm and see if the BSODs resolve.
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May 24th, 2012 1:39am

1. Let the system detect and download driver here http://www.intel.com/p/en_US/support/detect 2. Simple test with disabled ZA would show if ZA is responsible for this error. If it still make any problems, try to unistall ZA http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/kb-6278342532544024147/view_question!PAGETYPE?sq=uninstall%2bZonealarm&sf=101113&sg=0&st=393444&documentid=344897&action=view Regards Milos
May 26th, 2012 3:38pm

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