I have a 32-bit Windows 7 Dell workstation that began randomly shutting down today. It happened to the end-user multiple times. Here is the unexpected error verbage: BCCode: 116 BCP1: 85B91008 BCP2: 9BC35A60 BCP3: C0000001 BCP4: 00000003 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 I have Googled and looked through forums for information on this error code, but none of the reported problems have the exact same codes as mine. It also only appears to happen when one particular user is logged into the workstation. Workstation is connected to a domain using Roaming Profiles. Servers are Standard 2008 and 2003 running current service packs. Wondering if it has something to do with her profile?? HELP!!

Hi, Please let the user log on other computers to test the issue. If the issue persists on all computers with this particular user, please re-create the user profile on DC. If the issue only occurs on the particular computer, please try Safe Mode and help me collect the dump file from C:\Windows\Minidump\, then upload to SkyDrive. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here Niki Han TechNet Community Support

Niki, I have uploaded the files to my Sky Drive in the Public folder. Please let me know what your thoughts are. The user does not have any issues when logging into another PC. Lisa

The Stop 0x00000116 (VIDEO_TDR_ ERROR) indicates that an attempt to reset the display driver and recover from a timeout failed. The value of the third parameter means STATUS_UNSUCCESSFUL. Sometimes this Stop error can be fixed by simply updating the video driver to a newer version. Upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here so we can analyze it and suggest you a solution to this problem.Luigi Bruno

Here's the link to the files. https://skydrive.live.com/?cid=D0598A63AB84EF5F&id=D0598A63AB84EF5F%21106#cid=D0598A63AB84EF5F

The dump file indicates the igdkmd32.sys (the Intel Display Driver) driver as the faulting module. Try updating the video driver to a newer version. Bye.Luigi Bruno

Hi, I am currently standing by for an update from you and would like to know how things are going. If you have any feedback, please let us know. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere Niki Han TechNet Community Support

I have checked the driver and there is no newer version available. It is an Intel G965 Express card with driver date of 9/23/09. I ran a driver check tool from the Intel website and it said this was the latest driver. I ran WhoCrashed and it comes back with a dxgkrnl.sys error. I am looking online to find information on how to address this, but having no luck. Any suggestions?? Thanks for your help thus far.

Try to find the driver from DELL website. If there is no latest display driver for Windows 7, you can uninstall and reinstall the old version for testing, or contact DELL support for help. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback hereNiki Han TechNet Community Support

Try to find the driver from DELL website. If there is no latest display driver for Windows 7, you can uninstall and reinstall the old version for testing, or contact DELL support for help. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback hereNiki Han TechNet Community Support

Hi, As this thread has been quiet for a while, I assume the issue has been resolved. At this time, we will mark it as "Answered". If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Niki TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here. Niki Han TechNet Community Support