Windows 7 64bit: BSoD SYSTEM_SERVICE_EXCEPTION few times a day
Pretty much what the title says. I just got my PC put together a few days ago. I got all the updates via Windows Updater (multiple times), I got all the newest drivers and double checked to make sure I had none out of date, yet I will still frequently get
blue screens. I' not putting it into sleep mode or anything like that, it will randomly blue screen as I'm just sitting here. Playing games on Steam, flash games online, checking mail, etc, it will just randomly BSoD. I uninstalled AVG (which was suggested
to me) and it doesn't seem to have helped, or at least not in a direct way I can see.
Any and all help would be greatly appreciated.
July 31st, 2011 3:12pm
Hello,
please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.
You can also contact Microsoft CSS.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
July 31st, 2011 3:51pm
I used to use AVG until Microsoft Security Essentials was made available. I suggest using it.
Next
download memtest.org cd or usb as needed and test your memory overnight
Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc
I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology.
My page on Video Card Problems is now my most popular landing page. See my
gaming site for
game reviews etc.
Developer | Windows IT |
Chess |
Economics | Hardcore Games |
Vegan Advocate |
PC R
July 31st, 2011 5:08pm
Please follow the instructions by Mr X.
It's very likely to be caused by a system service, device driver or graphics driver, and the minidump data is required to find out which.
Free Windows Admin Tool Kit Click here and download it now
July 31st, 2011 5:31pm
https://skydrive.live.com/?cid=8F0309DD3493A2AA&id=8F0309DD3493A2AA%21113
That should work. If not, someone let me know how to. Yes, I don't know how to Skyline, thank you.
July 31st, 2011 11:57pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600012528d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800946fea0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L
FAULTING_IP:
win32k!FreeObject+3d
fffff960`0012528d ff5338 call qword ptr [rbx+38h]
CONTEXT: fffff8800946fea0 -- (.cxr 0xfffff8800946fea0)
rax=0000000000000004 rbx=fffffa800823b7a0 rcx=fffff900c1acfb30
rdx=0000000000000004 rsi=fffff88009470960 rdi=fffff900c1acfb30
rip=fffff9600012528d rsp=fffff88009470880 rbp=ffffffffbc010201
r8=0000000000000603 r9=000000000000001f r10=0000000000000000
r11=fffff900c1aff630 r12=0000000000000001 r13=0000000000000001
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
win32k!FreeObject+0x3d:
fffff960`0012528d ff5338 call qword ptr [rbx+38h] ds:002b:fffffa80`0823b7d8=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: SearchFilterHo
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff9600012528d
STACK_TEXT:
fffff880`09470880 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!FreeObject+0x3d
FOLLOWUP_IP:
win32k!FreeObject+3d
fffff960`0012528d ff5338 call qword ptr [rbx+38h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!FreeObject+3d
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4df2dbd1
STACK_COMMAND: .cxr 0xfffff8800946fea0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!FreeObject+3d
BUCKET_ID: X64_0x3B_win32k!FreeObject+3d
-----------------------------------------------------------------------------------------------
Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/ff558949(VS.85).aspx
Start bu updating your graphic card driver.
Also, please update all possible drivers that you have and check again.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
August 1st, 2011 4:23am
I did. My comp is saying that I have all possible up-to-date drivers everywhere anyway. If it makes a difference, I also got a DRIVER_IRQL_NOT_LESS_OR_EQUAL error for the first time within the last two days, and I also get random blue screens that don't
give me an error message at the top.
August 1st, 2011 10:33am
Please go to your manufacturer Website and check if there is new updates to install. If yes, install them.
Also, try disabling your graphic card driver and check the result.
Please uninstall all programs that you don't use and perform a full scan on your disks to check that there is no malware programs.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
August 1st, 2011 10:50am
There's not. I've done multiple scans and the programs are saying there's nothing. I've used both AVG and Microsoft Security Essentials (as mentioned above). Plus, I know what to not click on so I don't get viruses.
I don't think it makes a difference, but this isn't a pre-fab comp; I got different parts from different companies, but that doesn't seem to have ever been an issue in my experience, both with past and friend's computers.
And how would disabling my graphics card driver help? I'm just curious.
August 1st, 2011 9:53pm
Your video card looks like its in need of replacement
Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc.
I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology.
My page on Video Card Problems is now my most popular landing page. See my
gaming site for
game reviews etc.
Developer | Windows IT |
Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
Free Windows Admin Tool Kit Click here and download it now
August 1st, 2011 10:02pm
Why, what did it do? I'm surprised it needs to be replaced, it's brand new. I'll see what I can do though.
Also just this morning, I got a new blue screen error code; MEMORY_MANAGEMENT.
August 2nd, 2011 12:35pm
Why, what did it do? I'm surprised it needs to be replaced, it's brand new. I'll see what I can do though.
Also just this morning, I got a new blue screen error code; MEMORY_MANAGEMENT.
Please check with your manufacturer.
To check that all is okay with your RAM, run memtest86+.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
August 2nd, 2011 1:33pm
And another new one, moments ago; PAGE_FAULT_IN_NONPAGED_AREA.
What the hell has possessed my computer?
August 2nd, 2011 2:05pm
Sounds like it might be a hardware problem to me you might want to run
memory diagnostics, for example. If your BIOS doesnt have a setting to
perform this, it probably best to get a DOS based bootable diagnostics (odds
that it crashes because of any memory problem are reduced) there are free
ones out there if you google. I think Microsoft has a DOS based memory test
available...
"Magnivore" wrote in message news:5ca58db8-be0b-4997-a4f6-d9117a3279f6...
Pretty much what the title says. I just got my PC put together a few days
ago. I got all the updates via Windows Updater (multiple times), I got all
the newest drivers and double checked to make sure I had none out of date,
yet I will still frequently get blue screens. I' not putting it into sleep
mode or anything like that, it will randomly blue screen as I'm just sitting
here. Playing games on Steam, flash games online, checking mail, etc, it
will just randomly BSoD. I uninstalled AVG (which was suggested to me) and
it doesn't seem to have helped, or at least not in a direct way I can see.
Any and all help would be greatly appreciated.
Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2011 12:21pm
Uninstall AVG using the
64-bit uninstaller here, Install
MSE.
August 3rd, 2011 12:39pm
My tech friend said that it might be an issue of my ram overheating. Now, I don't have any extra fans in my tower, but I have the side panel off and a fan blowing into it constantly now. Yesterday, since we set that up, it was fine. Just now though, I
got another BSoD, with a PAGE_FAULT_IN_NONPAGED_AREA message, but this time it had 'win32.sys' above it.
Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2011 2:52pm
I recommend a gaming grade chassis for desktop users as they have the best cooling capacity.
Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc.
I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology.
My page on Video Card Problems is now my most popular landing page. See my
gaming site for
game reviews etc.
Developer | Windows IT |
Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
August 3rd, 2011 2:55pm
Have you checked your RAM like I already suggested?
Please also run msconfig and disable all startup items except Microsoft ones and check again.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2011 3:08pm
Yeah I'm doing that right now, but it's not working. I got it onto my USB drive, but the files won't open. The type of file they are actually are just 'file'.
Name | Type
Copying | File
mt86plus | File
Readme | Text Document
syslinux | CFG File
The readme isn't anything special either, it just talks about the program. The farthest I've gotten also is downloading the other zip files on the same page as I got this, and those won't open either.
mt420 | Disc Image File
memtest.bin | BIN
I moved everything to my comp even and still nothing.
Also, I'm sure a better tower would be better, but there's plenty of hassle to that including moving everything, spending money I don't currently have much of (I recently got a new computer), andthis one is being cooled fine what with a small personal fan
for a person, therefore large for a tower.
August 3rd, 2011 3:54pm
goto memtest.org and download the cd or usb version as you need, boot it up and let it run overnight
get back here if there is any red error messages
Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc.
I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology.
My page on Video Card Problems is now my most popular landing page. See my
gaming site for
game reviews etc.
Developer | Windows IT |
Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2011 4:45pm
Yeah I got the usb one, but it won't start up. I was looking at their forums too, http://forum.canardpc.com/forums/73-Memtest86-Official-forum, namely this thread http://forum.canardpc.com/threads/39168-Windows-HOWTO-Boot-Memtest-on-USB-Drive and
that window won't come up. It won't let me boot up the program because it's just 'file' type.
August 3rd, 2011 5:31pm
Did you boot the USB stick?
Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc.
I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology.
My page on Video Card Problems is now my most popular landing page. See my
gaming site for
game reviews etc.
Developer | Windows IT |
Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2011 5:50pm
No, and I'm trying to figure that out right now.
August 4th, 2011 9:26am
Actually, the errors were caused by a game file: left4dead2.exe. Any chance the game is not original?
Free Windows Admin Tool Kit Click here and download it now
August 6th, 2011 7:06pm
Actually, the errors were caused by a game file: left4dead2.exe. Any chance the game is not original?
Please start you own thread
Windows MVP, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc.
I feel badly for my American friends who have to endure the extremists in Washington who are bankrupting the nation over ideology.
My page on Video Card Problems is now my most popular landing page. See my
gaming site for
game reviews etc.
Developer | Windows IT |
Chess |
Economics | Hardcore Games |
Vegan Advocate | PC Reviews
August 6th, 2011 7:09pm
Well, turns out my mobo didn't like my ram for some reason, even though a scan I found online along with a store said that they were compatible. So, I replaced my ram a couple days ago and have had no problems since then.
Thank you guys all very much for helping me trouble shoot this for the last week. Your +votes I gave you all are very well deserved!
Free Windows Admin Tool Kit Click here and download it now
August 6th, 2011 7:40pm
Im glad you were able to resolve this problem!
"Magnivore" wrote in message news:c2425298-58f6-4e49-ae58-4f68909ac93c...
Well, turns out my mobo didn't like my ram for some reason, even though a scan I found online along with a store said that they were compatible. So, I replaced my ram a couple days ago and have had no problems since then.
Thank you guys all very much for helping me trouble shoot this for the last week. Your +votes I gave you all are very well deserved!
August 6th, 2011 11:20pm