Windows 7 64 bit no sound on 5.1 speakers
I have Windows 7 64 bit Installed on my PC. I have Logitec 5.1 sound X530 speakers. The speakers are set as default but yet I am not getting any sound from these.
Note: In Control pannel I do not see the 5.1 sound option either they only show as Right and left but no sound is working this all happened after a Windows update last week
Can someone please help
June 4th, 2012 11:48am
Double check that you have the LATEST audio driver and that there are not the same TWO audio devices. For sure, try speakers in another computer.
Regards
Milos
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June 5th, 2012 1:28am
Hi,
Firstly, please let us know whether other speakers can work properly.
Meanwhile, based on my research, please try the following:
1. Make sure that the device and the connections are good.
2. Update your sound card driver to the latest.
Reference:
Sound cards: frequently asked questions
3. Refer to
No sound in Windows and try the steps.
More information:
Tips for fixing common sound problems
However, if issue persists and other speakers can work properly, it is recommended to contact
Logitech Support for help.
Hope this helps.
Jeremy Wu
TechNet Community Support
June 6th, 2012 5:44am
Hi thanks for your prompt reply. I have checked the speakers on another PC and they work fine (I have an old PC so I replaced all connections at the back of PC so nothing different). I have tried to paste all checks (screen shots)I was
asked to do pasted below.
Please clarify TWO audio Devices, do you mean headsets and speakers or do you mean on the PC setup? On the PC setup there seems to be 2 (As you will see from the screen shots), one is digital have tried to both with no luck.
I am using a Asus Motherboard M5 A 78l-M LX V2
Rohit
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June 6th, 2012 6:08am
thanks for the prompt reply I have now carried out all the checks you specified and still with no avail
I am pasting the various screen shots below...
Rohit
June 6th, 2012 6:09am
Ps. I do not have any other speaker although I tried headphones which I know are working and connected them to the sound card but again no sound.
Rohit
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June 6th, 2012 7:13am
Apologies. I have now put on SkyDrive (shared for all)
Rohit
June 7th, 2012 3:22pm
Hi Rohit,
Please also post a link to your share here.
Steps:
To set permissions
and get a link to share
Regards.
Jeremy Wu
TechNet Community Support
Free Windows Admin Tool Kit Click here and download it now
June 9th, 2012 2:10am