Hello, i've got 1 machine that is unable to use RA. I can open the remote assistance program but as soon as i click on "use email to send an invitation" an error box appears with the following. title bar - Windows Remote assistance header - remote assistance can't make a connection error - the information entered could be incorrect, or you might not have a valid network conneciton. Verify the information that you entered, verify that you have a network connection, and then try again. I get the same error when attempting to save the file or use the easy connect. does anyone have any infomation on this? thanks in advance. Windows 7 - office 2010

· Hi, What operating system is installed on the host computer which you want to remotely assist? I suggest you read and try the suggestions on the article: Windows Remote Assistance: frequently asked questions. If a third party firewall is installed, you had better disable it temporarily to check the issue. If these computers are in a domain, please confirm with your domain administrator if remote assistance is allowed. Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Both machines are running Windows 7 Enterprise and we do allow Remote Assistance. We have no firewalls on and this happens even if both machines are sitting on the same subnet inside the domain.

I wonder if there is a problem with the machine config that is affecting the RA session My MVP is for the Windows Desktop Experience, i.e. Windows XP, Vista and Windows 7 IT Remote Assistance is available for a fee. I am best with C++ and I am learning C# using Visual Studio 2010 Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Hi, Please boot both computers in Clean Boot to test if the issue persists. Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Just want to say Hi, and I was wondering how everything is going. If anything is unclear, please let me know. It is my pleasure to be of assistance. Regards, Sabrina TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.comThis posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.